how to remove payment method from zoom

Same issue! Any solution?

Dear ZOOM moderator ! Please solve the issue ! I am unable to delete my credit card information from my account and your system at all ! Please help to do it ! You charged money from my card without of my permission !

The support for Pro users (who have paid money for the service) is abysmal. There is no reason that a user shouldn't be able to delete their credit card info. If you are unwilling to do this, then give us a reasonable way to contact the Billing Department. It appears that being a Pro user doesn't give us access to any live people. Some things like credit card information should be an exception to this general rule. 

We have the same issue. We need to take out the credit card info there as maybe after 1 year we don't want to renew the package or the administrator will create new log-ins for new employees. Can the zoom team put an option for this? Since we paid for a yearly plan it's paid the whole year! There is no need to keep our information to secure renewal payments! Also, there must be an option where they have to ask if we are renewing the plan or not! All options has been changed. Before was great - as it gives us these options.!

I am also facing the same issue. Firstly, they don't have a 24/7 support service. Secondly, they charged without any permission. Third, it has been repeated for the last two months. Fourth, I am unable to attach my card. After that chatbot said, "Generate a ticket for your issue. Our support team will be available on Monday from 12 AM (Pacific Time)."

This is still an issue in Feb 2025, along with the introduction of known 'dark patterns' to fool occasional users into paying out. This practice is incredibly gross and stinks of desperation.

If you work for Zoom, even in the capacity of being a milquetoast 'reply person' in one of these threads, you should be ashamed of yourself. Find a new job because you are part of a predatory machine.

The issue still exists

Still an issue.  Subscription canceled.  Predatory practices?  Cool I’ll find another place to spend my money.

Still an issue to this day… Absolutely embarrassing that such a multi-billion $ company either doesn’t care, or has to deploy such predatory practices, looking to abuse from people who wouldn’t be careful to their card’s automated payments/forgot to cancel their subscription. Either way, it s*cks…

As far as I understand this is on a very grey line w.r.t the european GDPR law: “Data should only be stored for as long as necessary for the purpose it was collected. If the basis was consent for optional storage, it should be deleted when consent is withdrawn.”

The trick is that since there is no “delete” button we can’t even tell them that we remove our consent for them to hold our credit cards’ info...