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I have a user that when he makes a call (internally or externally) he can't hear the call dialing. He also can't hear any music when he is put on hold. If he changes his audio device to use the internal speakers of the laptop the audio is fine. This is the second laptop this has happened too. To clarify there is no issue when speaking to the end user. Both sides can be heard clearly. It is only when he is put on hold he does not hear audio. We have tried a different laptop. Different Headsets using different connection methods. Type C, USB2 and bluetooth. All give the same issue. Im hoping someone else has come accross this issue and may be able to help 🙂

Error codes: N/ADevice type: ChromebookZoom version: web clientDetails about troubleshooting steps you have already taken-windows/chrome/web client works as expected-chromebook with no proxy works as expected-chromebook App works as expected when using web client on a chromebook, through a proxy server, we get"Joining Meeting Timeout or Browser restriction" error and fail to connect. using the same proxy but with Windows/Chrome/web client, things work as expected. taking tcp packets, we noticed zoom web client (Chromebook/chrome) has a unique behavior when a proxy server is used.-dns queries for "zoomxxxx.xxxx.zoom.us" (*guessing host is websocket connections)-no requests happen for either above IP address-no requests happen for above host names through proxy the rest of the requests to zoom behave as expected with no dns queries and all going through the http proxy. to confirm, i have done the same test through windows/chrome/zoom webclient, and all requests o

Hello!My colleague has a recurring meeting which can be start anytime without a concrete schedule. I can't find a way to plan recurring meeting without setting the repeating period. I use a Zoom workspace for MacOs and an iPhone app (6.2.5). How to set such kind a recurring meeting?

Hello Team, Here is my dilemma. We purchased these amazing headphones from Jabra, evolve2 75 version, with built in Active Noise Cancelation software. However, anytime I am on a zoom meeting, everyone can hear my background noise. I can't find a way to correct the settings and need some help.  Is there a way to fix this?

How do you change where zoom local recordings go? AT the moment they go to Dropbox but I would like them to go to google docs or similar. Thanks

I have begun to get random emojis popping up during confidential Zoom meetings. These pop-ups are not generated by me nor my clients. I now have significant privacy concerns. I thought the hipaa secure Zoom plan would prevent things like this but now I am very concerned and disappointed. How can I contact Zoom security about these issues? 

I've been attempting to setup a recipe, which is working except for a couple fields and settings:we require a passcode to be turned on, however, there is NO option in Workato, and Zoom docs apparently doesn't list it:The passcode field(checkbox), isn't listed as an option in Workato.  They said to check with Zoom about this.How to acquire the two meeting links created from the event when registration is required:Registration link(for attendees):  Host's link, which doesn't have the registration in it.  Where do I get those in the following field mappings? 

I have a problem with Zoom. My mic is not picking my guitar instrument when I am playing.  I tried all the audio and mic settings but the mic is not picking the sound from my guitar. I also used external (RODE) mic if this can solve the problem but it is not picking  either. I also used Samsung phone in tandem but it is not also picking my instrument. Can you please provide a solution?

How do I change the name of a meeting that has started, so that it is recorded with that name later?

I see the ability to download reports post-webinar for each of the different categories of data (attendees, chat, etc). I need all of this and will end up putting them into a spreadsheet on separate tabs- is there one master report you can download for an event vs needing to download each of these as separate files?

Is this setting available for a Zoom Room? We have a conference that has a few dark spots near the camera. It'd be great to be able to turn on a setting similar to what's in the Background & Effects settings of the desktop app.

Hi Zoom community, I'm wondering if there is a complete Zoom certification course, similar to Microsoft Teams and Cisco?

Hello, I'm wondering if I'm just not seeing this or if it exists.I'm creating a Wallboard view, and I want to be able to see agents that are opted-in/out of a queue.  So for example, if I'm looking at a specific Voice Queue, and I'm looking at Agent Availability details, I can see Agents that are marked Ready (regardless if they are actually opted-in to this Voice Queue). So at quick glance it may appear that I have 3 Agents ready.... but not calls are being answered because the agents are actually opted-out of the queue itself. Anyone else run into this and have a solution? (Did I just not see the wallboard widget I need for this?) Thanks!

Having a rough time with the transition to Zoom phone.  A big part of my business need is SMS.  I don't need to mass message, but did the 10DLC process anyway.  When I attempt to send SMS, I get the message "You don't have a direct number. You cannot start a new conversation".  I have had a ticket open a couple of days on this, and no response.  I am sure I have a few upset customers.  SMS is enabled, and that made the sms tab appear, but still no luck.   Any help would be greatly appreciated.

We have a Zoom meeting scheduled through our Your Membership platform. Both paying and free participants must register on the platform to receive the Zoom Link. How can the presenters get the link? No cohosts were added when the meeting was created and participants have already signed up. WHen I try to add cohosts, a message pops up indicating that it cannot be added.

has anyone else seen this?In two different zoom rooms with NEC displays, the displays have started failing to turn on and off for meetings. When I go into manual Room Controls at the iPad or virtually in a browser, it looks like this: If I click on Retry, the devices all work fine for a minute, and I can turn the displays on and off. Within a few minutes, the connection errors return. Retry always fixes the problem for a few minutes. The NEC projectors are not affected.In both rooms, the displays, projector, and Zoom PC are on their own dedicated room AV switch. No display firmware has been changed. This room has been working well for 3 years, and the room profile has been unchanged for almost two years.I've opened a ticket, but as usual, it's hard to get past the "have you tried power cycling" stage.

Hello! Can you tell me if it's possible to export of a list of the registrations for a meeting prior to the meeting start date? We've asked a specific question in the registration page that we need access to and the only way I'm seeing to look up the answers is to click each attendees name which I won't be able to do for every registration. Help! 

I was recently asked during a meeting to record it. I hit record and after Zoom downloaded it to Local. I didn't want that, I actually wanted it to be available on the Cloud. Is there a way for me to upload the files that Zoom gave me and place it in the Zoom cloud so I can send a Zoom link to the attendees? I have a paid account btw, if that helps. Thanks!!

From the day I started using Zoom I am Unable to put Blur Background,Video Filters,Video Background & Studio Effects. If can Please Give me a Solution

I previously used Google Signin to link to my account - but because i travel around and use different people's devices,  some times i need to just signin using my email and password.   I cannot seem to reset my password as ZOOM keeps forcing me to link my Google Account - which i'm not comfortable with, as i use it on so many devices. How do i stop that?   I tried unlinking my user, under user management but it doesn't seem to work

I recorded a long meeting. It shows up under local recordings but then when I open it, it says 'no such file exists'. Anyone know how to retrieve this? I'm sure I've done it many times in the past without any trouble. Thank you

Hello, Running a Webchat campaign (not exactly a campaign but its the only way to get the welcome screen). On the welcome screen I am capturing the customers first name, email and language selection.We only need 2 languages (English and French) but the drop down list provided has way more than that. Which means right now I have to create a catch-all in the flow for any selection outside of those 2 that then requires users to select their language again (this time from a shorter list of buttons that I created). The whole point of the Welcome screen is to save on some of those nested clicks and capture some relevant information into variables right from the get-go.  Is there any way to customize that list of languages that Zoom auto-populates?

I have worked out how to save the auto transcript in recordings as subtitles, and I can see them in the recording (when viewed in Zoom). However, when I download those recordings the subtitles no longer show up - anyone know how to get the subtitles to save to the downloaded recordings?

Hi! My Zoom Desktop Client (on Windows) updated to one that has consolidated the Calendar and Meetings tabs (or so it says, feels more like it -lost- the Meetings tab) and now I can't really access cloud recordings from my desktop client. Or I just can't find them. Is there a way to go back to the old UI? Having to log into my Zoom account on my browser when I have a desktop client open just to get a cloud meeting's URL is a really bad experience.

Hello,   Recently we setup a new office that has Fire TV Omni's and Logitech C920 webcams (As per recommended by amazon for compatibility to the TV's). We have the Zoom app on the TV's but when going into a meeting or test meeting, the camera or microphones are not picked up.   In the settings, it shows the camera seen as an external camera but there is no video feed and the camera itself does not have the light on as it normally would when the video is being seen.We have tried mix and matching cameras, uninstalling and reinstalling the zoom app.The camera and microphone works in other apps, just not zoom. We allow all permissions that it prompts for. Went into the Application settings and allowed Zoom to view and use the camera and microphone, nothing has worked.   The turn camera on or off is grayed out.    Amazon states it is an issue with the Zoom app and to contact zoom support.Any suggestions or modifications to the app I can make, so this works? Thank yo