Error code : 5613 (while purchasing zoom phone | Community
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I
Newcomer
Isaac_Brown
Newcomer
March 28, 2025
Solved

Error code : 5613 (while purchasing zoom phone

  • March 28, 2025
  • 2 replies
  • 4 views

i have tried to purchase zoom phone but the time o checkout it showed me this error in the upper banner so anyone can guide me through this as how can i fix this issue and purcahse the zoom phone 
i have tried to contact support and the agent said that that's not our relevant department the internal team will work on your issue altough he generated a ticket on behalf of my issue , so what i wanna know is
has anyone got the same error like this ?
is someone aware of this error so that he/she can guide me through this ?  

and if internal team is working on this so how many days it will take them to fix this ?

 

 

      Best answer by josepadilla

      Other users in the community receiving the same error cleared history, cookies and restarted the browser to fix this issue. It seems that being connected to a VPN can also be related to this error.

      2 replies

      J
      Employee
      josepadillaAnswer
      Employee
      April 2, 2025

      Other users in the community receiving the same error cleared history, cookies and restarted the browser to fix this issue. It seems that being connected to a VPN can also be related to this error.

      I
      Newcomer
      Isaac_BrownAuthor
      Newcomer
      April 4, 2025

      i exactly did those things but nothing has worked out inafct i tried to contact support too in billing department they said we will update you via mail and it is now the 10th day and i am still waiting for an update

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