Unable to install updates Error code:10004 | Community
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A
Newcomer
Alastair_L
Newcomer
November 29, 2022
Solved

Unable to install updates Error code:10004

  • November 29, 2022
  • 12 replies
  • 5 views

yes so every time I boot Zoom on macOS Ventura 13.0.1 i get this modal notification saying:

Unable to install updates
Error code:10004

“Retry” & “Close” buttons

Retry never works. Can use existing install version which is Version: 5.11.6 (9890)

haven't been able to restart mac and see if that helps yet.

known issue?

      Best answer by CarlaA

      Hi everyone!

       

      I know how frustrating this can be for those of you who are unable to install the updates. Please go ahead and try the troubleshooting steps in this article to resolve this error: https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004. 

       

      Let me know if that works!

      12 replies

      A
      Newcomer
      Alastair_LAuthor
      Newcomer
      November 29, 2022

       

      B
      Newcomer
      Basmati
      Newcomer
      November 29, 2022

      You will have to manually update Zoom, download and replace the old Zoom app

       

        J
        Newcomer
        Jameswalter
        Newcomer
        November 29, 2022

        oom Error Code 10004: Several users have been reporting that the Zoom Error Code 10004 happening while having zoom call. This issue might occur with several reasons. But not worry, here in this article we have lined up the all the working solution to fix the Zoom Error Code 10004. So no further ado let’s begin.

        Zoom Error Code 10004 occurs when the Zoom application is unable to establish a connection with the Zoom servers. The error is cross-platform, which means it has occurred on all types of devices, including PCs, smartphones, etc. It is related to Proxy, blocking both TCP and SSL with a timeout.

        Zoom has become one of the most popular platforms for video conferencing. It has more than thirteen million users worldwide. However, the Zoom application has numerous errors, including connectivity issues and a downed server, among others.

         

        Regards,
        James

        A
        Newcomer
        aatzert
        Newcomer
        December 2, 2022

        Worked for me, thanks!  On a Mac 2020 13" w/Intel processor running OS Ventura 13.01. Updated while Zoom was open > check for updates. 

          CarlaA
          Community Manager
          CarlaA
          Community Manager
          December 8, 2022

          Please note that devices running macOS 13 Ventura beta 5 or higher with Zoom desktop client versions 5.11.6 - 5.12.0 may encounter this error when updating the desktop client.
          To resolve the issue, visit the Download Center and manually install the newest version of the desktop client.
          https://zoom.us/download

           

          Carla,
          Zoom Community Team

          Please click Accept as Solution if you found this reply helpful. Thank you!

            R
            Newcomer
            risefitnessct
            Newcomer
            December 26, 2022

            Worked for me and fixed my problem. Thank you!

              S
              Newcomer
              smichellew
              Newcomer
              December 9, 2022

              can't download manually either. I get so far them I'm told my updates are managed by my IT Admin. That's me. I am the one logged in. 

              CarlaA
              Community Manager
              CarlaA
              Community Manager
              December 13, 2022

              Hi @smichellew ,

              Can you try deleting Zoom (move to trash) and then manually download? I would suggest, however, if you are part of an organization that has an IT department reach out to them first. 

               

               

              Carla,
              Zoom Community Team

              D
              Newcomer
              DeltaVega
              Newcomer
              December 22, 2022

              Thanks. Worked for me after repeatedly getting error message while trying to update from older version of Zoom. Now running v 5.13.0 

                H
                Newcomer
                HLH
                Newcomer
                December 14, 2022

                How do I uninstall Zoom on

                my Mac? I'm getting this error code 10004 and the ticket help instructions don't make sense. 

                 

                D
                Newcomer
                DeltaVega
                Newcomer
                December 22, 2022

                To uninstall Zoom: go to Finder > click on Applications > scroll down list of your apps to Zoom > grab Zoom icon and drop in Trash. I used the search "download Zoom for Mac" in Safari. Took me to the Zoom website where followed steps that successfully installed Zoom v 5.13.0 

                M
                Newcomer
                Mummybardo
                Newcomer
                January 19, 2023

                Why does Zoom need Full disk Access? This can't be right

                 

                J
                Newcomer
                jannahAlani
                Newcomer
                February 15, 2023

                hi I restarted my laptop 5 times but it still didn't work 

                I also reported it but nothing happened zoom would quit out of nowhere and I can't accept  contact requests or  click on someone profile 

                CarlaA
                Community Manager
                CarlaA
                Community Manager
                February 15, 2023

                Hi @jannahAlani , just to confirm, have you tried completely uninstalling Zoom before rebooting?

                S
                Newcomer
                sherylk1
                Newcomer
                April 26, 2023

                Where is the privacy and security folder I'm very frustrated with Zoom presently 

                CarlaA
                Community Manager
                CarlaA
                Community Manager
                April 27, 2023

                Hi @sherylk1 ,

                 

                Have you tried manually installing the newest version of the desktop client. Here's the link:
                https://zoom.us/download

                 

                Carla,
                Zoom Community Team

                CarlaA
                Community Manager
                CarlaAAnswer
                Community Manager
                August 29, 2023

                Hi everyone!

                 

                I know how frustrating this can be for those of you who are unable to install the updates. Please go ahead and try the troubleshooting steps in this article to resolve this error: https://support.zoom.us/hc/en-us/articles/5719888320269-Zoom-error-code-10004. 

                 

                Let me know if that works!

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