Solved

Hello,   This is not the account I am using for the test, but one with an activated trial.   Using JWT, I am trying to use the method : /v2/accounts/{accountId}/metrics/meetings/{meetingId}/participants/qos     I can log in, create meetings, delete meetings, ... etc, but when I try to get the QoS data of the meeting, I got a:     Client error: `GET https://api.zoom.us/v2/accounts/0000000000/metrics/meetings/0000000000/participants/qos` resulted in a `401 Unauthorized` response: {"code":124,"message":"Invalid access token."}     The zeros are a placeholder.   I have even tried using an access token generated from the Zoom web, but I obtain the same result.   Please, can you help me with this?   Thank you in advance.

Hi,    I recorded a Zoom webinar last week and just went to check the recording but it only recorded on speaker mode.    I read online that the default was gallery mode so I didn't confirm the settings (SO STUPID ON MY PART), but now the recording is missing all the AUSLAN speakers and their lovely work translating the webinar so that the deaf and hard  of hearing could participate.    Is there any way Zoom has a copy of it in the cloud somewhere...........    Hopeful,  A new Zoom user

The setting to enable co-hosts says that co-hosts have the same in-meeting controls as the host.However, I find that co-hosts cannot do everything that the host can do.For example, the host can turn off a participant's camera, but co-hosts cannot.Please enable all the controls for co-hosts!Thank you.

Even though I make a Public group none of my friends can see the group Any Solutions?

I attended a Zoom Meeting as a participant.  Presenter had set options so the participants would only see Chat and Raise Hand.  Easy and less confusing for those joining the meeting.  I wasn't able to locate where these settings can be achieved in the Admin. Settings.  Please assist when convenient and thanks.  

When I share my screen, the other users attending the meeting/webinar see some black frames on their screen, corresponding to my zoom windows (e.g. participants list or breakout rooms), see attachment.Does anyone know how to remove them?Can anyone help me with this? Thanks a lot in advance!

Hi. I have set up a webinar in zoom. I am the host and have a co-host in the same organisation. I also need to set up a meeting in zoom that will overlap in timing with the webinar.Can I have a meeting and a webinar running at the same time on one account?

When sending panelist invitations for a Zoom webinar, how can you tell if a panelist accepts the invitation?  I don't see a tracking feature. 

I scheduled a couple of meetings using the Zoom app for Mac but they don't show up on the Zoom website under 'Meetings'. This is a problem because I can't generate polls, usage reports etc.  Is there any way to correct this? I asked the question before but didn't get an answer. I did, however, receive three wonderful little badges. How nice. With those badges and 5 bucks I could buy a gallon of gasoline 

I missed a meeting yesterday, is there a video or copy of that meeting I can watch now?  

The video preview in the Zoom desktop app just shows a grey box.  My webcam is the selected webcam. It is the only webcam on the list. Other apps (like webcamtests.com and splitcam) show video from my webcam.  Zoom DOES pass through audio. Since other apps show video and Zoom does audio, I've obviously configured the RDP connection to pass through video and audio. Why would Zoom fail to do video when other apps can?

I would like a feature to be implemented that allows users to select the camera when using the screen share feature to share content from a second camera. Every time, when I share content from a second camera, I have to switch the camera to the last camera on my list of 4 cameras. I was able to remove 2 of the cameras but for others this may not be as convenient especially if they want to select a certain video source from a list of many. Please add this feature, as it would make it easier to find the target camera to share.

I made a recording in Zoom. This was not a meeting, but just a recording i did to show someone how to use the iPhone. I shared the iPhone screen, i saw it perfectly during the recording. When i played back the recording, the iPhone screen didn't show, only the Mac desktop and sound. Not the iPhone screen. Why is this?Appreciate any help here!Morten

Hi,     I have a question about Zoom Rooms Controller pairing with Zoom Rooms.    When I log in to my Zoom account on a TV-Hub, and then I use my ipad-Zoom Rooms Controller to pair with it, I can not found any pairing code in Zoom Rooms.    How do I  pair a Zoom Rooms with logged in account(I can not find paring code)?

Hello,I typed and tried to send my message for a demo, but when I hit the "Submit" button, it didn't go. The website didn't give any explanation for this, nor did it offer any options to resolve the problem. How can I get a demo?

Good afternoon! I work in the education system. I can't pay with bank cards as before. Please could you issue an invoice, an invoice and a contract to pay for zoom conference services for 1 year. If possible, provide scanned document data in color with stamps to the email address: ***********Thank you in advance.

I can't find the breakout rooms button. I've installed the latest Zoom version. 

We have VVX250's and 450's.  I set them to audio intercom and set up the users to intercom with.  However, when I try to intercom from one of them to another it just rings and never goes to the speaker.  Any suggestions?

1. I want to print out all of my attendees and have an ecopy.I can download a CSV but where does that go?2. The information on the webinar pages is so tiny I can hardly see it.Can I make it bigger?t3. In the emails I send to participants, can I add other files? I want to send a bio of the speakers in a small pdf.

We are using it for our team. I would like to use the webinar template used by the suspended account with my new account. How can I do this?

I reactivated the user but she doesn’t see the recordings. They were saved to the cloud. Does anyone know if they are lost or how to reconnect to them? Thank you so much.

Hello - just checking if anyone knows if people you assign as co-host to meeting need to have the same security features settings matching that of the host? I ask because I was recently in a meeting where the host restricted participant settings (ie no video, muted on entry, chat only with host/co-hosts) before the meeting started yet during the meeting we found that those settings reverted back to default allowing participants to zoom bomb. Our only guess is that the other individuals assigned as co-hosts didn't have the same security features enabled. Any one have thoughts? Suggestions?

We're an Office 365 shop and have a couple of conference rooms that we've set up as Zoom rooms using Neat bars and the Neat external displays.  It's pretty slick!  If someone schedules a meeting through Outlook as a Zoom meeting (using the Outlook plugin), and invites our conference room, everything works fine.  The meeting shows up on the scheduling display and everything is wonderful. If, however, someone someone schedules a non-Zoom meeting (where we want everyone on site) or books the room for some other reason, the meeting doesn't show up on the external display.  This makes the external display somewhat useless.  It seems like the calendar integration only goes from Zoom to the Office 365 conference room as opposed to going both directions. My questions are:Is that how it's intended to work, or do I have something misconfigured?Assuming it's working as intended (I hope it's not), is there any way to force the invitation of a conference room thro

Hello,  We have users part of the same set of call queues that are not presented with the Opt Out Code dialog box. The users are simply able to toggle out (of all queues, not talking about specific queues, only all) without selecting an opt out reason.  This is only an issue for a subset of the users and we cannot figure out why. 

I would like to know if once the call has ended I can receive an email with the start time of the connection and the end time. Thank you.