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can someone help me? I can't find one of the email templates I want to edit. For webinars. I can find all of the other ones in  Admin/Account Management/Webinar Settings. But the email template for the message that goes to a webinar registrant who cancels is not in the list will all the other email templates. Can you help me find it? Thanks.    

Hello, I have a weekly zoom meeting set up and my co-workers and I take turns hosting the sessions. I have them added as Alternative Hosts and I invite them to the calendar invite (google calendar), but each time they run the session they are required to Register for the zoom meeting. How can they get around that and be able to start the session as a  host without registering? Thank you. 

Hello there!  I have been trying to log into our account and start a meeting with no luck. I found this page with suggested remedies and have tried them all.       https://pupuweb.com/solved-fix-zoom-1132-error/Can anyone please assist me? Thanks

Hello! I have a reoccurring training my team holds on a weekly basis that has different hosts for each session. I added my team as alternative hosts so they can log in to the training without any issues or needing to log in to our main client facing zoom account. The problem is that now every alternative host has a calendar hold for every training session.  How can I keep my team as alternative hosts, while removing the calendar holds from their GCal? Ideally, they would all be able to log in to any of the training times, but will only have a calendar hold from an internal reminder that I created.  Thank you!

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I've already contacted "@Zoom Trust & Safety" and my error code 1132 continues, I can't join meetings or y account, I've tried all possible solutions, I urgently need my desktop app to work. Thanks 

Hi all, I'm trying to set up the agenda in Zoom events for a conference. When adding an agenda manually, the save button does not turn blue and I can only cancel my entries. Do you know how to fix this or what I did wrong?

Hello together,I have a question. When I end a meeting, a page with Zoom advertising always opens for the participants on the Internet. Is it possible to change this? For example, when I end the meeting, the participants are shown something about me and my company?I hope the question is understandable.Thanks in advance

I watched a Zoom webinar called 'Use Q & A, Raise Hand, and Chat in Zoom Webinars'. I do not see the Q & A function on my taskbar and I have not found a way to add it. (Very new to Zoom)  Can someone assist me in that? I would rather that as an option since I will be monitoring a large audience. Thank you. 

I can't log into Zoom, 1st message i get is to check my connection status, over and over. try and log in through the web and i get and error message 1,003 and that my account can't be accessed. i click on the password reset and follow instructions, i get emailed the password reset link and then click submit and get kicked back that my account has been disabled and to contact support. can't contact support without being logged in. i called the phone support number, can't log in without my 6 digit code which i can't get from my profile because i can't log in. finally i just pushed buttons to get to sales and talked to a live person who told me i'll get a call back when i get a call back, and that they're very busy. i explained its been 4 days and i haven't gotten anything besides the confirmation email that my query was received. i at one point i got an error message that my account was disabled due to a TOS violation. submitted a request for an appeal and haven't heard back from that at

I just upgraded to the Pro service from using the free service. I recorded a meeting tomorrow on the cloud and received the email below a few hours after the meeting. When I go to my recorded meetings within my account, no recordings appear. I really need access to the recording from yesterday. Is there anyway I can recover that recording from the cloud even though it was over my storage limit? If I upgrade to another tier service will my recording show then? Thanks for the help. "You have exceeded your cloud recording storage recording limit.Storage Limit: 1 GBStorage Used: 1.36 GBYou can free up space by deleting recordings, or you can increase your storage limit."

I currently access zoom with a group of others where it has been decided to allow several people at one time to login as host, but this seems incorrect to me. As during a meeting when another person logs in with the paid account as admin if I'm already in as host I get a message to say I have been logged out and a pop up to regain host and I seem to loose control of normal host controls In another group, always there is one assigned Host, who then passes on co-host privs, and there is never an issue. Or even if the original host leaves and passes on Host to another, control remains smooth and trouble free. Can I assume the first situation above is incorrect?Do you have any recommendations for groups that meet where people come and go and the original host may leave and need to pass to another.Thanks

How can I identify who participate in the meeting after the meeting finished if I didn´t record it? 

Hi If we are turning on single sign on(SSO) for  zoom , what happens to the zoom rooms in the org?Post SSO do the rooms gets signed out immediately and forced to login via the identity provideror do the room stays signed on and we have to manually logout and relogin -- which would then redirect to identity provider to authenticate. Thanks

Hello,I want to use Group HD video (Full HD 1080p) for my meetings.If my internet connection works well, I am going to upgrade to the Business plan.Could you please diagnose if my internet condition works for the Group HD (Full HD 1080p) video meeting without any problem (my participants will be a maximum of 100 people)?I am very very apprehensive about it.I attached two files below, which show you my internet conditions.I appreciate your help.Thank you.

Can anyone walk me through how to set up Closed Captioning - auto produced? I found some info in Zoom Support but what is there seems to be out of date. What I see does not match what is described or in videos. I have a free account - fully up to date. Our organization has access to a pro account.  This is for a small community organization and we are unable to hire a transcriptionist or have a member transcribe the meetings. We are trying to make our Zoom meetings accessible for our  members who complain they can't hear!

Hello, This is an university in Korea. It is an account that has signed a license agreement with Zoom, but there is a notice that it cannot open more than two conference rooms at a time. Does anyone know the solution?We're using this account to open cyber lectures.

I want to connect a party who has no internet, to a zoom webinar, by telephone. I realise I call the Zoom telephone number, enter ID and password etc. then place the call on hold and add the call to my third party. That works fine, however I want the third party to be able to mute and unmute. Pressing *6 on their phone pad doesnt mute or unmute, pressing *6 on my phone pad doesn't mute them or unmute them. What do I have to do to allow the third party to mute or unmute themselves?  Note that while I organise the conference call, I am participating in the webinar on my computer. It is just that the third party has no internet, so I am using this telephone method to connect them to the web meeting. It would be nice to know how i can get the third party to participate in the meeting. Many thanks.

Does anyone know if turning off registration for a session after people have already registered will create a problem for people who are already registered. In other words, will both the former link (which one gets when registering) and the new link both work?  Thanks!

Currently we have an on premise cloud storage where we store our zoom recordings, rather then the Zoom's cloud storage.  With the on-premise cloud storage recordings, the filenames for the recordings dont carry any identifier to relate it back to the meeting ID's.  So its a nightmare trying to identify what file is for which recording. Is there an API to get current recordings on the on-premise cloud storage and relate it back to the Meeting ID?  Would appreciate any ideas to try and match up recorded files to their meeting ID's.  Thanks.

want to set up my webinar settings in such a way that only people will listen to me also they will not see the other participants name or video

I am going to have a meeting with several breakout sessions.  Each session will have 4-5 breakout rooms but the participant list for each breakout room will vary for each session.  Can I upload more than one .csv file and then choose which file I want to use for each breakout session?

I am in the proces of moving our phone system to Zoom Phone but I am unable to find where to view the call quality. All i can see from my search online is to view it from the dashboard but this is not enabled for my account as we are not using paid Zoom Meeting plans yet. Surely I'm missing something? I shouldn't have to purchase a plan for a service I don't need to see the status of a service i'm actually paying for?!

I have a new IMAC and gallery view was not an option....I saw that others have this issue if they go through the browser and not the app?  Can anyone confirm this?  Hosting a meeting without gallery view was horrible!  If anyone know how to fix this in meeting I'd appreciate any info!!!