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Explorer
Esperma1
Explorer
May 10, 2022
Solved

Don't have access to email linked t

Zoom requires me to enter a verification code in order to access my admin account. However, the code was sent to the email account that I can't access anymore as it is no longer active. 
  

 

    RajanyaAnswer
    Explorer
    May 10, 2022

    FOR THAT YOU HAVE TO TALK TO YOUR ADMIN OR CREATE A NEW ACCOUNT

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    3 replies

    Explorer
    RajanyaAnswer
    Explorer
    May 10, 2022

    FOR THAT YOU HAVE TO TALK TO YOUR ADMIN OR CREATE A NEW ACCOUNT

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    Explorer
    Esperma1Author
    Explorer
    May 10, 2022

    Hi Rajanya, 

    I can't log in to the portal as I am required to enter the verification code sent to registered email. However  the said email account that was sent has already been deactivated. 

     

     

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      Employee
      Mok
      Employee
      May 10, 2022

      @Esperma1  If you are the owner of the account and are unable to sign in due to your email address us being deactivated, please log a problem with Zoom Support at https://support.zoom.us/hc/en-us/requests/new so they can further assist you with this issue.

       

      If you are a member of the account, you may get the owner/admin to update your email address from Zoom portal under Admin>User

       

      If this has answered or helped find a solution to your question, please click the Accept as Solution button below so that others in the Community may benefit as well.
      Cheers!

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