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Hi, I would really appreciate some help, please. When I am doing a video call on Zoom, I have to take notes during our call which I do on a Microsoft word document, unfortunately since the new Zoom upgrade, I no longer have the option to pin the person or I think it used to be called "Keep on Top", (which I used to do by right-clicking on the top of the screen of the person and it gave me the option). This meant that the person would stay on the screen even while I had a Microsoft Word doc open. Now as soon as I click on the Word doc to begin taking notes, all I can see is the Word doc and can no longer see the Zoom screen. As opposed to, before the update, I could keep the person on the screen in front of me and have the Word doc in front of me at the same time. Not being able to do this is making my job harder as sometimes I also have to have my Word doc in front of me to look at bullet points that I am speaking to them about and I have to talk to them without actually seei

Hi, How do I get rid of the coffe sign in zoom reactions. Thanks. Sam

If I acquire a zoom line to make phone calls, can I also use sms and text messages? I am planning on getting a plan but this is important to know before taking the next step.

Is it possible to set a meeting up so the names of participants are automatically hidden - other than for the host to see?We are holding a meeting and don't want the participants to see who else is included in the meeting, although we need them to identify themselves when they join.Thanks

HiI recently attended a Zoom meeting by invitation and passcode. After the meeting the host sent me the links to to view the recording. Subsequently returning to view the recordings now  it says that it no longer exists. I contacted the host who resent the recording asking me download and save. I have tried to do this on IPhone and Amazon fire tablet but it does not allow me to do it. Any advice please. Thank you.  

Please can I use my webinar addon as an access for large meeting in my pro account 

I am a user using the free version, and my mobilr is an iPhone. When I scheduled a meeting, I turned on the auto local recording function and proceeded with the meeting. But after the meeting, the recorded file cannot be found on my mobile. Where can I find it? 

Two of my three recurring meetings have disappeared from my meeting schedule.   A few days ago, I updated all three recurring meetings to continue to 6/30.  They had just expired and I found them in previous meetings, and edited them to change the ending date.  Today I can only find one of them in either previous or upcoming meetings.I don't have a list of all participants, let alone contact information, so it would be difficult to get a new meeting id/password to the participants.Is there a way to retrieve and reinstate these meetings? 

I enabled and set up In-Session branding for my Zoom event but it doesn't display when the session starts. I uploaded a background and added name tags for speakers. I did have one name tag show up for one speaker. What am I missing? 

I have a user who has changed email addresses to a different branch of our company. We have only 5 licenses and they are used up. Is the preferred way to make the change deleting her old email and adding her a new user entirely? Will deleting her free up our 5th license to use for her again? 

I am wondering, if I download a recording from the cloud, does this mean that anyone I sent the recording to will lose the ability to view it.  Does it stay in the cloud, as well as the download to my computer?

Dear Zoom Experts:I am scheduling a 4-hour webinar with 6 speakers.  Is it possible and how would I be able to end up with 6 recordings from the single webinar? Can I make multiple recordings in one long webinar?thank you in advance. 

When I try to generate an attendance report, the only participant showing is my own name. My account type is "Education" and my role is "Member". The dates are correct and are within the historical span, but no participants are showing in any meetings, just the figure 1 and my name (e-mail).  

I am an online cooking teacher and I usually use my laptop for the main view for students and have my phone on a tripod for the closeup view. I then spotlight both views so my students see only these and not the gallery view when I'm teaching.  It works well.  I am doing a Ukraine fundraiser next week and have 50 people attending!  I want to use a monitor so I can have the spolights for the students as usual but on the 2nd monitor I want to have the gallery view so I can see them all.  I don't want to just change the view for myself on the laptop because I also want to record the class and would like the two spotlights recorded, not the gallery view. Is this possible?  And if yes, how do I set everything up?  Thanks!

I recently upgraded my 8 year old PC to a distinctly more powerful one.  On the old one I could show 49 participants (I know how this is set) but on the new more powerful one I am limited to 25.  My new PC uses an Intel i3-12100 processor.  I think Zoom need to update the list of PCs to reflect the new processors, which is at https://support.zoom.us/hc/en-us/articles/201362323-Adjusting-your-video-layout-during-a-virtual-meeting?msclkid=cdfca99cb58a11ec83290264f357475c The new 12th generation processor has 4 cores and is way more powerful than ANY 4th generation i5 or i7.  You can easily look up the relative performance tables.This restriction has a negative effect on my use of Zoom.  Please update this out-of-date list and remove this unnecessary restriction.

Hi, where can I find the latest Windows GPOs for Zoom desktop meeting client.This page seems to be outdated --> https://support.zoom.us/hc/de/articles/360039100051-Gruppenrichtlinienoptionen-f%C3%BCr-den-Windows-Desktop-Client-und-Zoom-Rooms We installed the latest zoom desktop client 5.10 and now there is a new apple id sign-in what we want to remove 😞Regards,Eric

I am having difficulty in understanding what the @ Mentioned you filter actually does.I have lots of chats with various contacts and as such I guess that these mention me as one of the correspondents.  If that is the case when I click on the filter I should see a lot of chats listed but nothing shows other than the “Messages will appear here every time you are mentioned” screen message.Can anyone explain how this feature should work please?

Hi there, We're planning to host a webinar to launch a new product. As part of this launch webinar, we want to send a sample to the registrants before the event. To do this, we need registrants delivery address. Can you set the webinar registration form to have address field? Thanks Ed

For the last week, Zoom has stopped working on my Mac.  Uninstall/reinstall (including installing today's new version) does not help. It is *not* an issue with my network router -- that is working fine.  But trying to log in to the app, or launch a meeting off a calendar invite, just says: "You are unable to connect to Zoom.  Please check your network connection and try again". 

Hi! I attended the Zoom meeting, but I don't know how to check how long I've been in this meeting. I will be grateful if you could help me.

Hi all, does anyone know why I need a green screen in order to have virtual background on my i3 dual core MacBook air? This works fine on Windows, with the exactly same spec, without green screen.

I have to organise a webinar on Thursday 7 April, for the webinar zoom option (at 37€), it says that the number of participants must be between 500 and 50 000. Can I organise a webinar for 90 people with this extension?please help me 🙂

is their anyway i can save the meeting in my device?

To get ahead of the curve, we went ahead and distributed the PWA app to our Student's Chromebooks. The issue is, each time a student tries to join a meeting VIA a link, they are prompted to install the Zoom app instead of using the PWA app which is already installed.  Any ideas on how to force PWA as the default and to stop Zoom from asking to install the Chromebook app?

Hi, We have a Meeting pro account. I set a meeting and shared the link to participants, however we may need to change the meeting to Webinar (as we have panelists). In that case we'll have to change the account, but the Q is- will I have to create a new link to the meeting/ webinar, or can I use the one I already shared?  Thanks.