Billing issue: Invoice for a free version | Community
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A
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agaleev
Newcomer
April 13, 2022
Solved

Billing issue: Invoice for a free version

  • April 13, 2022
  • 2 replies
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Hello!

 

I have changed my tariff to free version, however, I still get the emails with the invoice for the paid version ($17.99). I cannot pay the invoice since I am located in Russia. Could anyone help me with the billing issue?

 

Thanks a lot!

 

Anton

Best answer by Jeremy

Hi @agaleev  have you raised a support ticket? If not, I would recommend that you submit one using our web request - Billing & Account Management. 

 https://support.zoom.us/hc/en-us/requests/new

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.

2 replies

J
Community Champion | Employee
JeremyAnswer
Community Champion | Employee
April 14, 2022

Hi @agaleev  have you raised a support ticket? If not, I would recommend that you submit one using our web request - Billing & Account Management. 

 https://support.zoom.us/hc/en-us/requests/new

If this answer helped solve your question/issue, please hit the -Accept as Solution- button below.
I
Newcomer
itsol
Newcomer
May 17, 2022

Добрый день! Напишите мне в Telegram (@migsoftru), я помогу с оплатой + если нужно делаем документы (УПД) для юр. лица.

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