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What is the best practice for time-of-day call routing? We have one central number with six users spread across multiple time zones with up to 3-hour time differences. The users who start first in the morning will answer the calls, but some users will still be in bed. We still want calls to go to voicemail after hours and on weekends. Is it simply a case of ensuring users have their hours set up correctly and having one call queue with the spread of all possible working hours listed or am I missing something more efficient? There are also multiple places to enter Default Business Hours. Users, Auto receptionists, Company info etc. Is there one place that overrides them all, or do we ensure they're all set up? Any guidance will be greatly appreciated.

Hi, I have a webinar planned and approve manually each registration. I would like to export the current registrations list (pending and confirmed ones) but did not find how to proceed. I used to do it in the past: is there any change on that feature? Thanks a lot in advance for your help!Charles

Hi! I'm trying to setup a hybrid learning environment for my teachers where we want dual screens in a small room: one at the front, one att the back of the room. Two cameras ar used: the main camera (X50, placed above the Flip) and a Logitech Brio 4K at top of the screen in the back of the room. Whe have choosen this setup so that the teacher should be able to view both the participants in the classroom as well as the participants at home. Therefor we only want gallery view to be shown on the rear screen (and nothing els). The front screen is a Samsung Flip3 interactive screen which will be used for whiteboard, screen sharing etc. Problem: when screen sharing, the system performs as we want but when NOT screen sharing the system only shows gallery view on the front screen (we want it at the rear). How do i solve this? I realy don't want to add an extra computer in the system just to present gallery view on the back screen. Thanks!

eMy wife had a zoom meeting earlier today,, she was a participant, not the administrator. Now when someone calls our home phone they ar prompted to enter a meeting number. How con we stop that?

Do you know where can we check the available calling credits?  I am not able to see any quantity listed on the account – just the next renewal date. I want to make sure we do not run out.

I have Outlook/Exchange integration enabled.  Is it possible to automatically mute incoming Zoom phone calls when my Teams/Outlook status is set to Busy, Meeting, DND, Focusing, and other?

Some of our clients are using SDK 4.6.21666.0428 which we admit is old, but still worked until the Zoom Backend Maintenance performed Aug 13, 2022 - 03:00 PDT. Now, when they attempt to join a meeting they get the error MEETING_FAIL_CLIENT_INCOMPATIBLE. We have verified that the setting "Account Settings → Admin Options → Require users to update the client" is set to off but we still get the error. We plan to update the client but that will take a while so is there anything we can do in the meantime?

Hello, I do not resume to setting a poll and survay in my profile and then don't appears a button during a meeting.I can use only a post survay at the ends.Can you help me? What do i do?Thanks

I schedule meetings for my boss (I have been assigned scheduling privileges).  However, he cannot start the meeting, even though it clearly lists him as the host.  I cannot add him as an alternate host, since I am scheduling it for him.  I schedule several meetings a day for him and yet I am not always available to start the meeting for him.  I thought that by scheduling on his behalf, I would avoid this issue but it hasn't.

Hi - I will try to explain this the best I can!  I have an account and I also manage my boss' account.  I set up a meeting with her Zoom account in her Outlook (desktop).  When she goes to start the meeting, she receives the dialog box "Waiting for the host to start meeting" (she is the host) and it requires her to log in.  I know I have done meetings in the past where you just click and you are in.  And she was logged in to Zoom.  Help?  Please?

I want to hide this tape during recording, it obscures a large part of the explanation and study, I hope for help

I have a Zoom One Pro Licence and use Zoom for tutoring during the week. My wife (also a tutor) has a separate account for the same reason. Can I just add her as another user on my account (instead of paying for 2 separate accounts)? We will be logging in and using Zoom at the same time during weekdays.   Thanks, Frank

We are in the process of switching from Teams Voice to Zoom Phones and during the trial period, I imported 9 contacts to test the importing process.  We will be linking our Office365 contacts when we go live but now I can't seem to get rid of these 9 contacts.  I am also an admin for the Zoom account but I cannot find if there is an admin permission that I need to check in order to remove these contacts.  Any help page I find on Zoom points me to the Contact Management section in my web portal but I don't even have that option, I can only see Personal Contacts.  Any help would be appreciated!

Every time I launch Zoom on my MacBook Pro, if Zoom is opened on my Mac Studio, I get logged off Zoom on the Mac Studio. I then have to re-enter the password (which is a strong password, because 2022). Why TF does Zoom not let me use my 2 PCs (actually Macs)?This is so stupid and annoying. I could understand that I could only join a meeting from one PC at a time (so that the same account is not used by 50 people), but why log me off??? I presume I am not the only one with a desktop and a laptop.Zoom is the ONLY app I know that is so annoying. I am a paying customer and am highly annoyed by that.(which adds to Zoom asking me very often to change password, and not working well with Apple's Keychain Access, making this a total mess). Of course these disagreements happen when I want to join a meeting with my profile and what is attached to it, such as virtual backgrounds. Zoom, please fix this. This is very annoying and makes Teams look user friendly.

Hello, I want to share a video of a the meeting I  recorded and I was wondering how do I remove the secret code for my hosts? I want them to just click on the link and have access. But I can't disable the secret code while creating the event.  Thank you for your helpRachel 

If I've added in name tags for my panelists and have updated their name and description, but part of their name is showing up, not the description. How do I make sure both are shown in the webinar? Thanks!

Hi! my lenovo t450 have i5 5300U  and 8 ram  and I can't turn on 49 windows. However, my old laptop t410 has an i7 640m 8 ram and has 49 windows available. what do I need to do to run windows 49 on a new laptop?

Please can the community assist. I recently updated to the latest Zoom app. Since then, after accepting someone from the waiting room as host into a meeting -their video freezes after a few seconds. Sound is perfect, and in a  hour long  meeting the video may unfreeze for 15-20 seconds 2 to 3 times. My video stream to them is unaffected, and they have un-interrupted video of myself as host for the duration of the meeting. I am using a 200Mbps up/down fibre line running at 186Mbps on my computer. Furthermore, if I run the meeting from a web browser I don't have any issues. I did do a Windows update, and have since rolled back the update to see if that would fix the issue, which it did not. Any advice would be greatly appreciated.

As fas as I know, the host can see which participant turned on video and microphone. But I'm not sure about joining audio button. 

Hello guys,Yesterday I entered zoom with my iPhone, and when I shared my screen to others, it asked if I want to do a Live Broadcasting. I did start broadcasting, as it wouldn't let me share my iPhone's screen without doing so, but when I did it showed me the color red around the clock on the top left side of iPhone (the color that shows whenever we do a screen recording). I wanted to ask if that means that the zoom recorded my screen sharing or it's just a color to remind me I'm screen sharing ? (and that it is NOT recording anything ?) I need to know this please.Thank you 🙂

Hello, answered my own question- not sure how to delete this post! 🙂

Hi,Recently i noticed zoom text messaging history does not show up, i can see maximum one or 2 days history, earlier i was able to see it for as long back as i wanted to, strangely i can see the history on my phone but on my computer i see limited text message history, i am referring to the zoom phone texting/sms, not the chat messages for zoom.Any ideas why this is happening ? I dont see any setting for text message historyThanksAneik

If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it?  It automatically wants to use Teams Voice but how do I get it to choose Zoom?  It seems that the only option for the Outlook Desktop Zoom Plug-In is to either schedule a  meeting or start an instant meeting.  

Im looking to create a mailbox for our schools athletic dept where parents can be transferred to an extension.....which will put them into voicemail.   We don't want the voicemail to be attached to a particular user.   I can't seem to figure how to do this without attaching a user and device to it?   I created a common phone but don't see how to attach voicemail to it and am not sure how a coach would call in and retrieve the messages either.  Thanks for your help

I'm a bit confused about adding a user to my organization. I paid for a second license. I am hiring a mentor for my students for 12 months, however, they have an independent practice which also requires zoom. https://support.zoom.us/hc/en-us/articles/360028938451 It sounds like when they accept my invitation, they are merged with my organization and will lose independent access to their own zoom account and I'd be paying for everything. So how does he keep his own zoom account at the same time that he can login to mine as a user and run meetings?Thank you!Dr. Karen