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Markbw1
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January 10, 2023
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Include an external phone number in a ring group

  • January 10, 2023
  • 3 replies
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One of our offices is small and we have calls come in and route to one of two users based on whether they are on a call. They have asked if we can add an external number as a third option in that sequence. I have looked and cannot figure out how to do this. Has anyone done this?

    Best answer by enielsen

    That should work, just remember that if that external number doesn't answer, will presumably just go to the voicemail (if any) on that external number.

    3 replies

    E
    Contributor I
    enielsen
    Contributor I
    January 10, 2023

    By ring group - do you mean a call queue? Or perhaps a shared line group?

    In any case, if the external number is something like the cell phone number of one of the two users, they can instead install the zoom app on their cell phone to get the calls.

    M
    Newcomer
    Markbw1Author
    Newcomer
    January 10, 2023

    The calls are rotating in a call queue. I checked a bit more and it seems that the OVERFLOW setting allows me to add the external contact (an answering service that is already used for this group after hours). I have change the OVERFLOW from forwarding to VMail to forwarding to this external number. Fingers crossed. 

    E
    Contributor I
    enielsenAnswer
    Contributor I
    January 10, 2023

    That should work, just remember that if that external number doesn't answer, will presumably just go to the voicemail (if any) on that external number.

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