Solved

I want to do some training. HOST speaks ENGLISH. CLIENT speaks only SPANISH. What level Zoom account do I need to use this live service? What is the fee schedule? #PresentationCoachRay 

I've been using zoom for 3 years now teaching kids one on one, the meeting can last as long as I need, but today when zoom said I had to update to the latest version my meetings end at 40 min even if I'm just with one student. I've already desinstalled and installed again zoom, closed my session everywhere and it's still happening, can someone help me?

I have a participant who bought their event series in USA and is now in Canada for the summer. It is not allowing her to access the recording.  Is there a way to override this?

When will onzoom be available internationally?

Can you purchase the large meeting for 500 people for $50 on month to month and cancel at anytime you want without penalty?  

Estoy tratando de abonar la cuota mensual con la misma tarjeta utilizada en meses anteriores sin embargo actualmente no me permite realizar ningún pago me indica lo siguiente "Ha  habido un problema para procesar su pago"

cuento con el  plan básico de zoom  y me debitan de la tarjeta de crédito desde febrero que baje de plan basico gratuito usd. 14.99

Hey there, I have multiple meetings each week that are recurring and will recur more than 50 times. I thought I'd use No Fixed Time, but when I click on Meetings, none of them are there. I'd like to change them to recurring with a fixed time, but where are they so I can edit them?Thank you!

Hello, I have a Pro account and paid for a one month subscription to Zoom Webinar to host a one-off webinar, which I recorded. I no longer need the Webinar functionality, but I want participants to be able to access the Webinar I recorded. Will the Webinar recording remain available on my Pro account in perpetuity (assuming I don't use the rest of my account's cloud storage) or will it be deleted once my one month subscription to Zoom Webinar ends? Thank you!

Los participantes manifiestan algunos que dejan de escuchar en cierto momento y a los participantes se les mutea el audio 

Hi all Recently I attended a great Zoom webminar. The organizing company had prepared some kind of  background for all panelists. The video feed included at the bottom a banner like a "newsticker banner" you would see on TV (example below) with the name of the webminar and their name of the participant, but otherwise the video feed showed what the camera captured (nothing was blurred or covered) Thus I guess it was not any type of "virtual background", yet the IT guy told me this was done by standard Zoom functionality. I searched but was unable to find out how to accomplish this. Does anyone have an idea? Thanks for reading!- Maurice

Forgive me if I've missed the documentation but are there any QOS diagnostics inside the Zoom Admin Console or in Analytics and Reports for Zoom Phone Power Pack?  Something with Cradle to Grave detail on packet loss or delay?

Hi All! Thanking anyone for a reply: 1. My wife (host) is giving piano lessons to our grand daughter via Zoom.2. We have two webcams - one on my wife & the other an overhead for the keys3. So far so good!4. Our grand daughter uses her laptop computer webcam for a view of herself5. Now, my wife needs an overhead webcam view of the grand daughters key layout6. So!  Can the student use two webcams as well as us? Wishing you all the very best!Macca

Hi, I am struggling...to say the least. My phone is registered in the zoom account. It shows it is  "offline" - so I am assuming need to provision them. I am running into two issues. 1) phone base is saying IP address is 0.0.0.0. 2) when trying to use the provisioning URL provided from zoom to access the web portal for the phone https://provppobi.zoom.us/api/v2/pbx/provisioning/Polycom/d230/${mac}.xmlI get the following error message on the webpage: 400 Bad RequestNo required SSL certificate was sentI am in a building with other businesses - so I don't have direct access to the building's internet, etc. Not sure what to do. Any guidance would be greatly appreciated. Thanks!   

I know how to set up a meeting that requires registration.  What I don't know is how to create a link for people to register.  In other words, I want to have my web page say something like this: Click here to register for this event. and the link to take them to a Zoom registration page.  I've seen this done by others. David  

I have Zoom set to automatically update, and when there is an update it offers it after a Zoom meeting ended. But can one also update Zoom manually when one has not had a Zoom meeting at that moment? And if so, where?

Do I need a paid account to attend a zoom meeting more than 40 minutes?Or is it just the host that needs to have that plan?

Used SSO to signin into zoom, always show "Failed to sign in. Please try again. (Error Code: 100052000)"  

何らかの理由で、会議の選択肢のレイアウトが変更されます。オンラインまたは「無料」の会議に参加する方法は非常に面倒ですが、署名すると、その選択肢が失われます。

Since moving to Zoom Phone from another VOIP provider, we're noticing some incoming caller ID names are showing only as the City or Province (Canada) instead of the proper name.  Some callers do show up correctly.  I know with mobile callers this is pretty typical, but what's new here is landline callers not showing up properly. I know the Canadian system works different from US.  But this issue is mostly new with Zoom.  Is there any way to create a "global" contacts list for the company that we can use to override some frequent callers' IDs? Many thanks.

As of yesterday, all of my Avaya XT5000 conference systems cannot receive audio from meetings.  It can and will broadcast audio as I have joined the meeting from either a Windows Client or iOS client and both can 'hear' audio coming from my Avaya XT5000 devices but the Avaya devices cannot 'hear' anything coming from other joined clients.  I've verified that no mics are muted and no audio is muted either in the hardware or on the displays they are connected to. Nothing in my environment has changed either on the network side nor on the hardware side. Anyone else seeing this issue?

Help me  get into my meeting its in 5 minutes 

Hello! I have been using Pro Version for one year.  On December, 14 I paid to prolong this version for 12 months. I received the invoice, that proved that this payment was successful. However, on December, 16 I was suddenly switched to basic version. When I try change it back to Pro it is suggested that I should pay. I was not able to find the solution with the chat bot, and tech support is not available. I'd be glad to know whether anything can be done about that.

This morning my gmail calendar no longer has an Add Zoom meeting option in the calendar event. I used to have the option to create an event, then add Zoom or Meet before saving or sending invitations. Now, there is an option at the bottom right after I first click to add an event to make it a zoom meeting, but if I click that button, the event saves automatically before I can add any details. Has something changed? I tried uninstalling the extension and reinstalling already.  TIA

I have 3 separate company emails (different domains) therefore 3 separate basic Zoom accounts. A couple of questions:Do I have to pay for 3 upgrades if I want the enhanced feature set for all my companies or is there a way to have one upgrade fee apply to each account?I use Outlook for all my emails and I have the Outlook Zoom plugin. Outlook will book a meeting under the email associated with the calendar in the same domain. But when I go to the meeting to open zoom, I am seen as a participant, not the organizer, therefore I cannot open the discussion. Does that mean the plugin is tied to one and only one license?