Solved

I had an important meeting two days ago.  I had double checked where the recording would save locally on my laptop.  When I pressed record, it asked if I wanted to save it to the cloud.  I selected yes.  I assumed it was saving it to my cloud.  Now I can't find the recording.  I can hardly breathe...I didn't take notes as I could see it was recording:(   I do not have a paid subscription.  The host does.  She had granted me permissions for screen sharing and recording.  Does the OG host have the file?  I saw it actively recording.   

During my class I was unable to see the meeting host's video while they were speaking because there were too many participants attending or on the interface. I tried right-clicking and no option to maximize or expand was present, can this be implemented or does anyone have a solution for this?

I don't see where you can download the participants in my Zoom sessions.  Is there a way to do it and what's the path because everything I have tried has come up blank.

Hi! I just wanted to know if there was any way to turn on a chat filter in the main Zoom chat? You know, if someone types something explicit or something. Thanks! I just had one question.

Hi, We are using a Logitech Rally Bar with Zoom Room application in Appliance Mode. We then have a Samsung Andoid tablet which hosts the Zoom Room Controller app. Yesterday the app ran an Auto Update. Since then the app hangs at 'Requesting Zoom Rooms Information'.  I have tried uninstalling and re-installing app, and have power cycled all devices and network. Is this an issue with the new app...?

Hello, Community Members I am setting a meeting for a non-profit event, with registration. The registration includes "role" as one registration parameter. And a registrant, with the same email address, can hold more than one role. Ex Mr A can be officer and VP. The problem that I have is, when Mr A registers first as officer, and then re-registers as VP, it seems that the last registration overwrites the first one, in the registration report.Is there a way I can set up meeting registration, and allow a registrant, with more than one role, to register more than once? FYI, event is for a non-profit election event, and we are looking to identify count of officers in attendance via the Zoom report, for election purpose.  And as mentioned above, one registrant is holding more than one role. Thank you for your help.

I'm sending a post-webinar email to attendees and absentees, but the Preview Email is not registering the recipient name. Instead, it says, "Hi User Name."  What am I doing wrong?

Is there a way to keep a poll available to individuals who are not available to attend the Zoom meeting?  

The zoom meeting  I was invited to is over 2 hours and has over 200 participants. Do I need a Pro or Free account to attend the full meeting?My questions are:1. If I am on a free account will I be timed out at 40 minutes?2. If I have a Pro account will I still be able to attend the meeting with over 200 participants?To be clear, I will be an attendee. I did not create this meetingThanks

I have uninstalled the app and rebooted but get the same error message on my mac.  5003 error I am logged in on my iphone, and signed out and in to check that the google account is correct and it is.I can log into zoom admin in chrome with the same google account It was working previously and stopped when i did the last zoom update Any ideas?

I'm trying to enable Peer to Peer (P2P) connection with my personal account, but I don't see the "Peer to Peer connection while only 2 people in a meeting" option. This website says the option is under Account Management -> Account Settings, but I don't even see Account Settings in the first place.I also searched for the option under Settings -> Meeting (Advanced) but didn't find the option either. Q1. Is the function available for a personal account owner?Q2. If available, how can I enable the P2P connection? Thank you so much for your support in advance!

Hi there, I recently hosted a meeting of 60 participants.  All participants were automatically muted on entry.  At the beginning I could see the names of all participants and their mute/unmute icons. When our teacher started his power point presentation I lost that panel to the shared screen we all saw.  Someone unmuted himself and there was a lot of background noise. The only way I could fix the situation was to unmute myself and interrupt the teacher, asking everyone to make sure they had their microphones muted. Even when the teacher finished his power point I did not get the participant panel back. Would greatly appreciate tips about how to continue viewing the host's view and control panel during someone elses' shared screen power point. Thanks in advance!  Janet 🌻 

When I set up a Zoom meeting with registration, I understand that the attendee clicks on the unique link to get into the meeting. Shouldn't that open the meeting for the attendee without being prompted to download the app, or have the app open automatically if the app is already downloaded? Please help me understand this. The other area of confusion: From where should I START the meeting - from zoom.us and click on start for the meeting, or...open the app? Thanks!

How to stop my profile image from defaulting to first place when I am not the meeting host? This very disrespectful to the meeting host.

Is this possible? How about a remote controller not in the same room? As support, it would be nice to be able to control the room without being physically present. Thanks.

today i signed up a new account on zoom, and purchase a pack, after some time i try to  open my new id but opening my old id, and those id not have any plan, what i do now , how to opened my new id?? 

Hi community!I cannot seem to figure out how to disable the auto recording. In  my settings, it is turned off but as soon as I begin a meeting, it automatically records and I would like to be able to start the recording when  I am ready.  I am planning to use this for short (4-5 minute) recordings of myself and information I'm providing to email to clients. Also, is there a way to change where the option drop down is (like make it be at the bottom of the screen?) It is nearly impossible to toggle between tabs without hitting the dang options bar and waiting for it to go back up. It's annoying and wastes time in my opinion. Thanks for assistance!!🤗 

Hello, I'm trying to sign up with a Personal Pro account but it doesn't seem to be applying the discount. See attached screen shot - it applies the discount and then charges the non-discount fee anyway.   Any thoughts please?    

Hello!  I'm the owner for my agency's zoom account and although I am most often the host for staff trainings, I am not always the one sharing my screen.  What instructions do I need to share share with staff so the person who is sharing their screen uses the view that will make sure the speaker(s), ASL interpreters and transcript are visible in the playback? Should they pin the interpreters and use speaker view? Thanks!    

Working on my pilot location for desk phones.  Phone type is Poly VVX2501st setup phone in Phone & Devices, Powered up phone and allowed it to go through the provisioning processAfter many reboots it came up and displays and operates the way it should. Now I am wanting to a change the phone to a static IP, so Home>Settings > Advanced, tried both 456 & 789 as passwords and says it is wrong.Factory reset phone, change password to 789 during setup, After provisioning completes, the phone comes online operates correctly but will not take the 789 password. What am I missing? 

Hi, Can someone help me find the zoom phone recording's ?I can't seem to find where the recordings are stored  Thanks 

Can an alt host be signed into a webinar via laptop and mobile app? Does the mobile app have the capability to run a webinar? 

I help teach classes that are done in person and also support zoom for those that are too far away or not able to get there in person.  We have limited seating in person, but zoom attendance is not a problem.   We have people register for the class, but I have no way of knowing if they plan to attend in person or on zoom.  Is there a way to include a poll question in the registration invitation?  ie   Poll Question "How do you plan to attend? " Option 1 In person,  Option 2- Using zoom It would be extremely helpful to have this feedback come with the registration information prior to class without having to follow up and ask after they are registered. Is it possible, or can it be added as a new feature?

Wonder if somebody can shed some light on my question please. We've setup the system to email us each morning the previous days call totals for each user. What are the totals under completed calls made up from as we having issues with some users numbers not balancing up.  Outgoing and Received = Total. But the other columns doesn't add to completed. Please see picture below:

If a Basic Zoom account user schedules a Zoom meeting within Canvas LTI, but a Pro Zoom account starts that meeting within Canvas, will it affect the timings? is it capped at 40mins? Thanks in advance