Solved

Hello.  We have the following situation: We have a call queue set up of our receptionist phone.  Most of the time our receptionist is the only person logged into this queue answering calls. I would like to set it up so that when the receptionist is out that we can have it to roll to another sub-set of users and ring them all simultaneously. Would like to do this without having to have anyone other than the receptionist login/out of the call queue.  Any ideas of how to make it normally go to the receptionist and then in the event she is not logged into the queue have it simultaneously ring another group?  Is there a way to do this with group rotating? 

The "claim host" feature is missing in Android mobile devices since the latest version.Is there any other or new way to claim host on a meeting?I opened a ticket to Zoom support and got an update from Mark Siao that this us a known issue and its fix will be deployed in version 5.12.6. 

お世話になっております先日6月にZOOM年間アカウント更新の支払いをしましたが、その際の請求書の明細に関していくつか質問がございますので教えていただけますか。ZOOMプロアカウントを購入する際に20100円×６アカウントを購入したつもりですが請求書別に606円がカードから引かれておりましたがこちらはどのような意味でしょうか。 カードで決済する際にはそのような金額の表記はなかったと思いますがご確認していただけますか。 アカウント：***********  野村 

Hi,I'm using zoom, i want to live zoom meetings in facebook, i d'ont have the option "Allow livestreaming of meetings"How can i do to fix this issue for my account

Hi, I configured the Zoom LTI Pro in Canvas and it appears in the navigation menu for admins, but not in the course navigation menu. When I go to the Apps tab, it says it's been installed by admin, but it's locked. How can I enable it? 

Hi. I'm interested in buying several large zoom meeting on my company's account (1 month). Do the month start running when I assign one  to somebody's account ? Or when I buy them ? (Because I want to use them on different months so I need to know if I can buy them in advance or if I need to buy them one by one when I need one) Thanks in advance 

パーソナルI Dを使用して、パスワードなしでスケジュール作成したいのですがI D使用オンにしても、パスワードが出てきてしまいます。どうしたら良いでしょうか？

I didn't know that record to cloud option is only for premium accounts so I used the "record to cloud" option to record our class' Zoom meeting because I thought my computer lacks space. I was set as host by my teacher to record the zoom and was also told to set 3 of my classmates as co-hosts. I also tried to look at the Recordings page here on my web but it just shows descriptions about cloud recording. How can I able to recover this recording? Is it saved to my cloud? Can I recover it by upgrading to a premium account? huhuhu

I didn't know that record to cloud option is only for premium accounts so I used the "record to cloud" option to record our class' Zoom meeting because I thought my computer lacks space. I was set as host by my teacher to record the zoom and was also told to set 3 of my classmates as co-hosts. I also tried to look at the Recordings page here on my web but it just shows descriptions about cloud recording. How can I able to recover this recording? Is it saved to my cloud? Can I recover it by upgrading to a premium account? huhuhu

I want to know how to protect a personal ID and URL created for zoom webinar. They can be shared others even though the message says "this URL is only yours. Can't be shared others.". I registered myself and got a personal URL by email, then sent it to my friend just to see if it works, and he could access to a webinar from the link. It means anyone can go to a webinar if someone spread own URL.  Because you want to calculate the audiences in the end, dont you. 

I have been using Zoom for two years without understanding it and I need to ask the following:1. is the personal meeting id what we always use to send someone so they can connect with me?2. what is the host key and when and how do i use it?3. is using zoom on macbook any different from iPhone? I Have meeting this week from my iphone and I am worried that connecting to my scheduled meeting with my personal meeting id will be somehow different to open. 4. Use Personal Meeting ID for instant meetings--what is this?5. What is the purpose of a Passcode and why do I not see this in my profile?Thanks for any and all help.

Hi,Sorry does someone have copy of the Zoom 5.7.0 IT Installer I could have?The current IT installer version being hosted by Zoom is 5.7.1 but we've version locked on 5.7.0 on our lab deployments for Mac and PC and I've missed the window to download the 5.7.0 version.Thanks in advanced.

I recently shared a quiz with a group and 3 out of 9 people couldn't see it. I tried relaunching it but it made no difference. The other 6 were able to complete it. Any ideas why this might have happened?

I recently bought one Large Meeting 500 participant capacity add-on to my pro account.  Then I added it to my personal user license.  Does this mean that any Zoom meeting that I personally start will have a 500 participant capacity?Also, I have 2 other license holders on my account, does this mean the participant capacity for them is 100 because only I have the 500 participant add-on turned on?

  I had to uninstall and then reinstall the desktop "client" (app).

In production while requesting api : https://api.zoom.us/v2/users/{userId}/token?type=zak it throw the error : Request failed with status code Forbidden. I have done test on local and postman api is returning token.  

Hi All,  I need to understand of how BYOC and BYOP call routing configured in zoom.what is the call flow for BYOC and BYOP call. what is the Routing in zoom.What is route group in zoomwhat is the SIP Group in zoom and Routing Rules. How all these architecture works  and flow of call.  I can connect over a zoom call to understand all these things. Can someone please let me know about all above parameters in zoom. 

Can I store the link to meetings and events I attend regularly?

Until now I have never ever had problems to make a recording on my computer. Now when I try to start it, it opens the options window where I don't see anything wrong and there is no option to start the recording.  Can anybody help me, please?

Hello. Is is possible to retrieve a cloud recording from more than a year ago? Thank you.

このズームを始めたばかりです。軽くテストがしたいが可能でしょうか？ 

Hi folks, Does anyone know if Zoom saves the transcriptions of a meeting for non-recorded meetings? We are hoping to turn on transcriptions for confidential meetings but we do not want a record of the transcription to be saved anywhere. Thanks! 

I set up 2 users, assigned numbers and phones.  I cannot make outbounds calls.  it says on the phone "Emergency Calls Only"  I have made sure the users can do Outgoing calls.  They can receive calls and I can dial their extension. Any insight on this?!   ThanksKendall

Question: When running Zoom EVENTS – Do all attendees have to register/login to a Zoom or other account in order to attend/access the event?

Can someone at Zoom look at this, as support options to involve Zoom personnel are non-existent.So the basic problem is that Zoom settings offers a Notification of 5minutes out from a meeting. other options are 10 and 15min.but joining a meeting 5 minutes early is not ideal.then when the notification pops it then disappears within a few seconds (this could be a Mac issue).irrespective...there should be at least 0 minute option or even 1 or 2 minute options to have that notification pop.and ideally the notification stays on the screen.If there is a fix please advise, but I assume there isn't otherwise it would probably already be obvious.Next Question: where does a user suggest a feature change like this? There seems to be no support options relating to "Ideas"