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Hi,Recently i noticed zoom text messaging history does not show up, i can see maximum one or 2 days history, earlier i was able to see it for as long back as i wanted to, strangely i can see the history on my phone but on my computer i see limited text message history, i am referring to the zoom phone texting/sms, not the chat messages for zoom.Any ideas why this is happening ? I dont see any setting for text message historyThanksAneik

If a person wanted to call someone from within the contacts section of their Outlook desktop application, is there a way to do it?  It automatically wants to use Teams Voice but how do I get it to choose Zoom?  It seems that the only option for the Outlook Desktop Zoom Plug-In is to either schedule a  meeting or start an instant meeting.  

Im looking to create a mailbox for our schools athletic dept where parents can be transferred to an extension.....which will put them into voicemail.   We don't want the voicemail to be attached to a particular user.   I can't seem to figure how to do this without attaching a user and device to it?   I created a common phone but don't see how to attach voicemail to it and am not sure how a coach would call in and retrieve the messages either.  Thanks for your help

I'm a bit confused about adding a user to my organization. I paid for a second license. I am hiring a mentor for my students for 12 months, however, they have an independent practice which also requires zoom. https://support.zoom.us/hc/en-us/articles/360028938451 It sounds like when they accept my invitation, they are merged with my organization and will lose independent access to their own zoom account and I'd be paying for everything. So how does he keep his own zoom account at the same time that he can login to mine as a user and run meetings?Thank you!Dr. Karen

Hey,So I’ve been wondering if a Participant in a meeting where I’m the host can save the chat. Especially the messages that were sent after he left. For example when 5 people leave the meeting and two are left in it and they chat with each other. I know that there’s an option for saving the chat automatically but I wonder if only the host gets the history of the chat or if everybody’s got this option.Or if the participants only can get a transcription of the messages that were sent when they were in the meeting.thanks for answering. 

Hello,My company is in the process of migrating over to Zoom phone.  We purchased a batch of Unlimited Calling Plan licenses,  Toll phone number licenses (for 'parking' unused ported DID's and 2nd phone numbers for a couple of users), and some Toll-Free number licenses.  I was told by the sales team that Auto Receptionists and Call Queues were treated like named phone users, and would consume a Calling Plan license.  However now that I'm setting it all up, I do not see my Calling Plan license count decrease when setting up an AR... only the Phone number license decreases when I assign a number to the AR.  So that seems to indicate that the AR itself is free, and you just need a phone number license if you need it to be externally accessible.  Is that right?  Could I just set up 100 AR's with just internal extensions for free? The main reason for asking is that on our old system we have a lot of nested IVR's, some of the stupidly complicated and d

Hello.  I am using the breakout rooms for weekly workshops and I do random room assignments.  When I open the rooms and individuals join, there are usually a few that join but then are not joined all of a sudden?  As the host, when I select the breakout room list, I see everyone assigned but the person having trouble cannot re-access access their room.  I see their name in the assigned room but it is in grey lettering and (not joined) next to their name.  I try to give them access to the room again but I cannot since they are listed in that particular room but they cannot rejoin the room on their end.  The person will tell me who they were in the room with so they technically joined but no longer are in the room.  Is that on the room attendee's end where they can rejoin the room on their own since I cannot reassign them to the room?  I hover the mouse over their name and that particular room is missing in the available list.    Thank yo

I recorded a session and when I replayed it I could not see the other speakers unless they spoke. I would like to see everyone in the screen during the whole recording? What do I do to accomplish that. Look at the screenshot of my settings. I think I set it up right, but recording did not come out the way I wanted. @Support1  

Hello! Each month I host a recurring group call. It is audio only. If I wanted to have video this month, can I simply hit my video camera? Or do I need to make any changes to the settings? Do I need to ask my people to do anything? Thanks!

When I record a Zoom meeting on my Windows 10 PC, I get two files, a video file (.mp4) which includes both video and audio, and an audio file (.m4a).  Is there any difference between the audio in the video file and the audio of the separate .m4a file?  Is the m4a better audio quality, for example?

お世話になります。ビジネスアカウントで利用していますが、イベント終了後に無料版に戻す予定です。クラウドに録画している動画については、契約を終了したら、即アクセスできなくなるのでしょうか。イベント終了後にデータをダウンロードする予定ですが、もし、ダウンロードが間に合わなかったらどうなるか心配です。ご教示いただければ幸いです。

I'm trying to pre-assign participants to breakout rooms using a CSV file.  When they came into the meeting only 2 were assigned. They said they are all using the same email address for Zoom. I only had 8 people so I could manually assign them but when I have meetings with 80 I don't want this to happen. How do I ensure they all get assigned based on the CVS file. I used the template provided by Zoom.

Hello, I am Taito. I have a licensed zoom account. And every Saturday, I teach Japanese School. The following month, I have a substitute teacher taking over for one week of the class. I seem to not figure the password and it only lets me link to my google account. I try to change password, but it only lets me sign in through google account. Is there a way I can change the zoom password without this trouble?

I can't be alone on this.  When joining a meeting with my colleagues, I like to share pleasantries and see their smiling faces.  Once the meeting gets moving on the agenda, I often need to really focus on what's being said and not get distracted by this voyeuristic view of the other remote attendees.  It would be wonderful if I could select the video feeds of certain attendees to hide, or all videos.  It would also be helpful when you need as much screen real estate as possible because Tammy is sharing a spreadsheet with 8pt font and isn't considerate enough to zoom into the content for her audience. 1. Hide my video2. Hide their video3. Hide all video 🙂  Thank you

Hello! I see documentation for how a digital signage display can join a meeting, but no documentation on how to get it to actually join the meetings.... Is it supposed to automatically join? I've run a few tests, and the calendar works appropriately, but I can't get the signage display to actually join the meeting to share the screen. We'd like to leverage this functionality to display our internal meetings across all of our TVs.Thank you!

Desktop support for some users. 32-bit still works.I'm using this line to install for both 32-bit and 64-bit Zoom client installs.  It's with the IT admin installer from the upper part of the downloads page.Start /wait \\path\zoominstall.exe /quiet /norestart ZoomAutoUpdate="true" ZNoDesktopShortCut="true" ZSSOHOST="myorgname.zoom.us" So it's got ZSSOHOST="myorgname.zoom.us" to prepopulate myorgname into the SSO path when any Zoom client user clicks into SSO.  I'm sure that saves a few tickets. That works fine with 32-bit Zoom.  I just noticed it's not working on 64-bit Zoom though.  I'm assuming autoupdate is working but... If the SSO path isn't on 64-bit, maybe autoupdate isn't either. I googled for switches but I keep finding the same pages with the switches in general. For the Zoom installer I'm working with -- 64-bit, IT admin version, .exe, ver 5.11.7185.  I don't know if I'm posting this in the correct forum.  If t

Hi i want to activate group HD feature on the back-end of my account

I am hosting two 75 minute meetings back to back, separated by about 15 minutes between one ending and another beginning. I need to record both meetings and I normally save them locally. Is it possible to start a 2nd recording while the first is still processing?

Hi,I would like to cancel my pro account and go back to basic subscription as I don't want to pay for the current period without the discount I got the year before. I was only able to cancel the future period, which would start on July 31, 2023, but as the renewal date has passed, a message that there is a payment pending for the current period, which started on July 31, continues to appear. But I stopped using the service because I don't want to pay that full amount.

I have been searching for 2 days for the polling feature.  It appeared and enabled it, but now I can't find it again.  Why is this feature so difficult to find?  It does not appear under "Meeting (in Basic)" as the instructions say.  PLEASE HELP!!!  Where is it?

In one of the official diagrams, it shows multiple computers. This would also be ideal for our setup. However, when attempting to add a second computer to a room, it replaces the first one. Is there a way to add multiple computers to the same room? Is it with a different plan?

How do you control the order of room control buttons? I'd like to put more used buttons at the top. It looks like it may be ordered by adapter ID, but should probably be ordered by adapter name. The order in which the "<adapter.id>.main_method=<method>" is defined in styles would be most flexible.

Hello Zoom community, I have a problem utilizing the zoom. It keeps saying update the zoom even though I did. Also, after I remove the zoom and try to download the updated version, it says there is an error. Do you guys know how to solve it?

Hi everyone!I'm running recurring meetings every week on Zoom. The problem is, that I need to collect emails, but I don't want to annoy people by fulfilling the registration every meetup especially if they've been attending the meetings previously. The simplest approach would be to keep the Zoom registration that collects the emails, but I need to make sure that the attendees don’t have to fill out that registration form too often.What do you guys think would be the best solution in this case? Thanks in advance!Agata

Hello!I set up a meeting yesterday which occurred, but I did not attend it. I am not seeing the participants in my usage reports. Is this because I didn't attend the call? Is there a way I can still pull who attended since I did set up the call? Thank you!