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Newcomer
February 3, 2023
Solved

Trying to reduce licenses

  • February 3, 2023
  • 1 reply
  • 2 views

I've deleted some users but Zoom won't allow me to actually reduce the number of licenses I pay for. I've been trying for days but it won't accept the change and keeps charging me. Please stop charging for subscriptions i don't want or use. 

 

 

Best answer by Frank_TB

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

 

In the request type select “Billing and Account Management”


Regards

 

If my reply helped, don't forget to click the accept as solution button!

1 reply

Frank_TBAnswer
Community Champion | Customer
February 3, 2023

Hello,

 I suggest you submit a ticket with Zoom support (https://support.zoom.us/hc/en-us/requests/new)  

 

In the request type select “Billing and Account Management”


Regards

 

If my reply helped, don't forget to click the accept as solution button!