Phone Prompts

Forum|Forum|2 years ago
May 31, 2023
2 replies
1 view

Hello friends,

Not sure if this is even an option. Does zoom possess the capability for a customer to call my business line, hear a voice message that states press one to receive a quote with that option being forwarded to my admin, and a second option to reach me directly for more urgent matters? My business line is forwarded to my admins phone, so I still receive customer texts, but sometimes I would like specific customers to reach me directly. If this is an option, what settings would I adjust?

Thank you in advance.

Call handling and routing

Best answer by sachinzoom

@FibrenewGPM Welcome to zoom community. You will need to set up An Autoreceptionist ( And an IVR under it ) to attain the functionality. Here is a quick video explaining this:

https://www.youtube.com/watch?v=WiltEhOoM2g

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

S

sachinzoomAnswer

Community Champion | Employee

@FibrenewGPM Welcome to zoom community. You will need to set up An Autoreceptionist ( And an IVR under it ) to attain the functionality. Here is a quick video explaining this:

https://www.youtube.com/watch?v=WiltEhOoM2g

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.