Unable to Upgrade - Reseller Message

Hi All 

I wanted to upgrade my account from the free version to the next level so can have meetings over 40 mins. 

Spend an hour on the phone last night and have been told I must wait for the reseller to contact me, which makes no sense. Have now missed out on a 40% voucher code and can't hold meetings I needed scheduled for today. 

The account manager is apparently a James Thornton. Here is the message I get on screen when I try to upgrade. All ideas v gratefully received. Who would have thought it would be this hard to give zoom money?!!?! 

To learn about more of Zoom's offerings or to purchase a plan, contact your reseller partner 247meeting null(***********). Have emailed them and no response either. 

Thanks

Amanda