Poly Edge 20 registration to Zoom

Question

HelloI declared my poly edge 20 phone on the Zoom web portal with its Mac address: xx:xx:xx:xx:xx:xx. On my users Lan switch, I created a specific vlan and assigned it to the phone. Subsequently, I created all the necessary flows as is the case for the zoom application to the zoom cloud servers. The phone retrieves an @IP36_2 but I cannot register it on the portal, it remains offline. I looked at the streams between the phone and Zoom no streams are visible on my firewall.I need help with the process of starting and registering a phone to zoom.

Eliot · Accepted Answer

hi mdi,

Poly edge b20 is a certified zoom phone device and will auto provision if the following conditions are present. First, phone is either a new phone out of the box and has not been used on some other system or you reset the phone to factory. Second, your firewall rules permit the phone to reach both poly and zoom.

https://support.zoom.us/hc/en-us/articles/360001299063-Zoom-Phone-Certified-Hardware

Check to see that your firewall has the appropriate rules for poly and zoom as specified by poly and zoom in the links below. zoom will let poly know that your poly phone is registered with zoom. your poly phone will contact poly first, poly tells the phone where to go to get its provisioning (in this case to zoom) and then zoom takes care of the provisioning. You should take a look at the firewall logs to see activity between the poly phone and your firewall.

https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings

https://docs.poly.com/bundle/pdms-sp-ag-current/page/required-ports-and-trusted-ip-addresses-and-hosts.html

for more information, please visit these zoom links.

https://support.zoom.us/hc/en-us/articles/360033223411-Getting-started-with-provisioning-desk-phones

https://support.zoom.us/hc/en-us/articles/360021119092

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

Eliot · Answer

hi yogesh_vrtx,

Which part number do you have:

PART NUMBERS

• 2200-49800-001: POLY EDGE B10 IP PHONE,PSU,NA/JA
2200-49800-012: POLY EDGE B10 IP PHONE, PSU,ANZ/NZ
2200-49800-022: POLY EDGE B10 IP PHONE,PSU,CN
2200-49800-101: POLY EDGE B10 IP PHONE,PSU,EU
2200-49800-102: POLY EDGE B10 IP PHONE,PSU,UK
2200-49805-025: POLY EDGE B20 IP PHONE,POE
2200-49825-025: POLY EDGE B30 IP PHONE,POE

poly-edge-b-series-ds-en.pdf

please see attached admin guide for software related questions.

Using UC Software configuration files, you can provision and configure your phones, and you can include a mix of UC Software parameters and OBi Edition parameters within the configuration file.

UC Software Configuration on Poly Edge B Series IP Phones

Please see link below to poly for additional poly edge b series documentation

Search Results (poly.com)

for zoom, you should use the supported fimware version

Edge B20

AES-128

1.1.0.6355

9/17/2023

✔

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot