Error with email when signing up

Forum|Forum|1 year ago
May 29, 2024
2 replies
1 view

Hi,

Can anyone help me with this? I signed up for zoom last night and by mistake entered the wrong email address. They didn't request a verification code for sign up yesterday but this morning I cant seem to access the account without including a verification code. I obviously cant get the code as I entered the email address by mistake yesterday. How do I go about changing the registered email address if I don't have access to the account and cant even log in?

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Best answer by Frank_TB

Hello,

If you no longer have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:

Please select your request type: Ensure that Billing & Account Management is selected
Your email address: Enter your new email address that you can be contacted at
Subject
Description
Request Type: Select Account Management
About: Select Unable to access email
Complete any optional fields that will assist with your request

Regards

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F

Frank_TBAnswer

Community Champion | Customer

Hello,

If you no longer have access to your original email address to verify the change, you can submit a request to Zoom Support. When submitting a request, enter the following information:

Please select your request type: Ensure that Billing & Account Management is selected
Your email address: Enter your new email address that you can be contacted at
Subject
Description
Request Type: Select Account Management
About: Select Unable to access email
Complete any optional fields that will assist with your request