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UlianaTsukanova
Newcomer
March 24, 2023
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Cloud Recording

  • March 24, 2023
  • 2 replies
  • 1 view

Hello everyone!

I have a problem with finding the cloud recording. The meeting was scheduled by another person, I was invited, and they made me a co-host. Then I wanted to record the meeting and was suggested two options (computer or cloud) and chose Zoom Cloud option. However, my account is Basic Plan, so I don't see this recording in my Zoom portal, even though I was offered this option. Is there a chance the recording is in the main host's portal? Or did it just disappear?

Thank you!

    Best answer by Bri

    Hi @UlianaTsukanova , and welcome to the Zoom Community! Please check with the main host to retrieve the recording

    2 replies

    Bri
    Community Manager
    BriAnswer
    Community Manager
    March 24, 2023

    Hi @UlianaTsukanova , and welcome to the Zoom Community! Please check with the main host to retrieve the recording

      U
      Newcomer
      UlianaTsukanovaAuthor
      Newcomer
      March 25, 2023

      Thank you so much! Will try:)

        E
        Newcomer
        evie3
        Newcomer
        May 3, 2023

        I am also facing this problem and have submitted a request to Zoom support. However, the support team only replied to me that they are unable to respond to my open ticket at this time.

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