Products

I was set up as an alternative host on a zoom meeting. The original host cannot find the chat history. Can I access the history & if so, how?   Normally I find the chat history in the my documents/zoom folder. The original host has these folders on their windows laptop but the zoom folder is empty. They do have their settings (recording tab) "ticked" so cannot understand why there is no chat history available to access.   Save chat messages from the meeting / webinar Save closed caption as a VTT file

Hi All.  I am having trouble to get the meeting that i usually just add in zoom and then they pop up in my mail (apple) Calendar.  From here i can then add an invitee and it will send the invite out to the person's calendar.  It is not working any idea how to change the configuration of this?  I did click on some new portal thing that it looks like they have released, but this is not making it easier to get this working.  Thanks 

The current notification says "The call is being recorded, if you do not wish to be recorded please hang up now". I've created a custom audio file in the asset library notifying the caller the call is being recorded. How do I get that custom response to play at the beginning of a in-coming call vs. the zoom notification?

With Exchange SE set to come out 2025. Does Zoom have any plans to support this on prem solution? 

I've just gotten a new google chrome book. I can see my Zoom Phone App icon on my phone application, but not on my desktop (where I need to use it)! Anyone able to help?

Hey Team,I am trying to port my mobile numbers from Zoom to Twillio and keep getting denied. We have attempted to port the numbers twice now and I can't work out why it is being denied.We are definitely using the right numbers and Zoom tells me it should be able to be ported yet no one else can give me any other answers and my tickets that were created for the matters still haven't assisted.The response we are receiving for the reason it has been denied is:We regret to inform you that this port was rejected by the carrier due to the numbers not being issued with them, i.e not active, cancelled, or reserved.The numbers are definitely active as I am still using them now and there isn't any outstanding debts that need to be paid. Every time I reach out to Zoom via chat I have a good 30-60 mins wasted before they then create another ticket for me as I can't speak to a su

We recently merged one account into another (both are PRO) and personal meeting ID for the one that merged now comes up with a note that that feature has been disabled.  The personal meeting ID for the main account is working fine. How can I enable a personal meeting ID for both accounts? Do I have to separate them again?

Is there a way to submit a group of people at the same time from the waiting room into a meeting or do I have to admit each one separately?

In the desktop browser at zoom.us, you can create a meeting under Meetings>Schedule A Meeting>Save. Once scheduled, you can pick that meeting and click "Copy Meeting Invitation". A window will then pop up with your full meeting invitation that you can copy into your calendar of choice. To close this window, the only button choice is "Cancel". My feature request is to change this button name to "Close" rather than "Cancel". This is because of the doubt created when you have just scheduled the meeting, copied the invitation, and now the only choice is to click "Cancel" to get rid of the window. Clicking "Cancel" does not actually cancel the meeting; it just closes the window which is the desired result. By renaming this button, it will improve the user experience and remove doubt, and be a more correct description of what's happening. 

Hi. Recently I currently cannot receive external calls to my Direct number in Zoom, but I can call out. Is the system down?

We have Zoom Phone Basic.  Callers are able to leave a message at our number (just tried it myself), but neither the call nor the message appear in the appropriate tabs in the Phone section of the web portal.  What am I doing wrong?  

It started yesterday. I open a meeting as host, but the participants cannot join because it says Waiting for the host to start the meeting...Into settings, meeting, security I tried to disable the waiting room, but nothing. pls Help

HiI want to set-up a webinar where only people are allowed based on a list from the client.I have found that I can import a CSV file but then people can only join trough theirpersonalised link send trough Zoom is seems.But the client want to send a link himself to these people, so 1 link.Is there a way to get a general meetinglink where people are just allowed if they log-inwith the credentials uploaded from the CSV ?When I try to copy the link from an invite to one person and try to log-in with anotherlog-in that is also in the CSV, it does not allow me acces.Thank you !

Hello, I usually schedule meetings for my boss. Until a month ago I always designated the same person as the alternative host so she could start the meeting. Lately and without changing settings, she appears as an alternative host on the Zoom scheduled meeting page, but she can´t start the meeting. I need to connect and allow her into the room and she appears as a guest in the waiting room. Can you please help me? Thanks

Can I join zoom without audio on Portal From Facebook 10"?  On laptops and phones there is the option to join without audio. This is different from mute

Does anyone know how/if it is possible for someone screen sharing on Zoom a PowerPoint (utilizing only one screen, not dual monitor) to be able to see the participants in side-by-side mode just like participants are able see it? Unfortunately, I always come across that for the presenter's view, participants on Zoom are just hovering over the screen, but it would be great to be able to have the same side-by-side capability that you have when you are watching someone share their screen. It's unfortunate for the screen-sharer to not be able to see the participants without hovering boxes that they have to move around which typically blocks content being shared. I have been working on work arounds for this for the past couple years on and off when I find it distracting or limiting my trainer, but as much as we trouble shoot with only one monitor vs. Dual, we have yet to find a good solution other than presentation mode of PPT which is still not the same as side-by-side.

AI said to click on the profile picture, then client options.  It does not give me client options, though.

I use zoom a lot and previously I didn't have many problems. With this new version plus update I have many problems. (On my Samsung s23 ultra) #1 can't see myself on meetings. I've checked settings, I've tried turning it on and off. #2 When I leave a meeting, it doesn't leave entirely. When I leave a meeting and want to go into another one, it doesn't really leave as it shows me "back to meeting" button rather than allowing me to start or join anothet meeting. #3 when I finish a meeting, it does not fully disconnect my audio/video. Often times I "leave a meeting" later on using my phone to watch videos, I notice my volume on media is lower than normal. I had a pop up message a couple of times saying that zoom is using my audio (something along the lines of that) when I'm not even on it. I'd have to reboot my phone for it to get to normal. #4 Joining breakout room took me to the circle of doom. 

Hi, ich habe eine einmonatige Erweiterung für bis zu 500 Teilnehmende gebucht. Beim heutigen Meeting war beo 100 Pax Schluss. Warum hat das nicht funktioniert und wie bekomme ich jetzt mein Geld wieder?

What colour space does Zoom Meetings use to transmit and to display? Is it Rec 709, sRGB or something else? Does anything change with screen share vs. non screen share, and with the Zoom app vs Zoom in a colour-aware browser? We’re teaching photography and colour editing, with presenters and participants all sharing screens for editing and all streaming directly from their cameras, with a mixture of MacOS and Windows. We’re trying to understand what colour and contrast shifts we should warn participants to expect.My understanding/guess at the moment is that everyone’s feed is desaturated to fit within lowest-common-denominator Rec 709 (not sure what intent is used) and that’s what is beamed to everyone. It then seems to be presented in the Zoom app as-is, so everyone with a calibrated screen sees exactly the same desaturated colours. The plus of this approach is that everybody with a calibrated screen sees exactly the same colours, which is great for group work. The downside

Hi, I just recorded a meeting and went to download and had to download the individual speaker's audio file seperately which I guess is just the way it is. Problem is that in the cloud recording the file is called "Audio only - John Smith' but when the download came through the speakers name is gone and replaced with 'Recording_separate1', 'Recording_separate2' etc. I was wondering if there is a way to make the original file name stick to save going through and renamimg them. I'm using a Macbook Pro Sonoma 14.4.1Thanks

I have been using interpretation function for a small multilingual onsite event for around 20 participants. The participants logged into Zoom from their phone and could listen to the interpretation. There was no video in Zoom.Now I'll have the same need, but for a bigger event up to 100 participants and there will be an online broadcast at the same time as well (outside from Zoom). Will this solution work?How much bandwidth should be available for this?

Does the Zoom PRO license have the interpretation function available by default or does the account owner with the PRO license still have to purchase a Zoom Webinar license to access the interpretation function? For context I will add that I use the Zoom interpretation function on our Business License, so I don't know what the current status of the Zoom PRO license is.

how do I remove the zoom watermark and add my brand logo to zoom meeting recordings? 

Was it really that necessary to close my first post with an auto generated reply? I need actual help here. I have looked into this error and it seems that you guys have hardware banned my pc, which is extremely rude, also your appeals department doesn’t do anything as I’ve seen from other people. So please a real person help me!