Products

With the November Update Zoom stated you could now access Meeting Summaries for an event in Salesforce, which was not possible in the past. I installed the Zoom for Lighting App and had a power user authorize their Zoom account from the Zoom Meetings User page. Once completed, we scheduled a meeting and used the "Make this a Zoom Meeting" checkbox. We hopped on a call using an external email contact, recorded it for about 5 minutes, and ended the call. After an hour, we checked the event page and looked at the Zoom Meeting Details panel, as the patch notes advised. Looking there, only the Meeting Details and Meeting Recordings were present—no Summary. We checked the user's Zoom account and they had transcripts for 3 other calls earlier that day, but not the one scheduled directly from Salesforce. We tried scheduling the meeting from Gmail, as we use Activity Capture to auto-sync events fro

 Hello, I’m experiencing an issue with syncing out-of-meeting chat messages (what Zoom refers to as "Messages") across multiple devices. Each device seems to have its own isolated chat. For example, if I send or receive messages on my phone and later check my computer, the messages from my phone don’t appear on the computer. This is extremely inconvenient, as I have to remember which device I used to receive or send a particular message if I ever need to refer back to it. Is this just how the Zoom chat system works, or is there an issue with my account? Thanks!

Hello! Is there a way to see the participants from a previous meeting?TIA! Lynda Moriarty

I need to add a couple one off meetings in addition to a reoccurring meeting that is directly linked to a website that allows you to sign yourself up. I need the meeting ID to remain the same so it will cross over and be available as a choice on the website.  Anyone have any experience with this or suggestions to help? Thank you 

Hi, I'm running a webinar for a voluntary group.  I've bought the package and scheduled a webinar, but cannot figure out how to separate the 10 speakers from the 100 attendees when I send out the Zoom invitation.  It is all very confusing. Do they get different invitation links?  THanks if anyone can help.Brenda 

Hello all, I am not able to add a Zoom call for an invitation to a meeting in outloook for windows 10. How to add it? Thank you for advice.

Dear Zoom Support,I am currently using Zoom Version 6.2.11 on my Mac device and experiencing an issue where, after joining a meeting, everything works well until I mute myself. However, when I unmute, the connection becomes unstable and I lose connectivity.I have checked the network and tested on different networks, but the issue persists. Teams works fine with the same network.Is this a known issue, or could you assist me in resolving it?Thank you for your help.

How can I get my emails to populate automatically without having to put them in manually on the desktop version on zoom - it does it beautifully on the iPhone app, but not on the desktop. It'a a p.i.a. to have to always search for and enter these email addresses manually.

I've been having an issue with my Zoom meetings ever since moving to a new laptop.When I am in a meeting and someone else is playing a video or audio clip via shared screen, I can only hear the faintest (and loudest) parts of the video.  For example, if it's a song clip, I can hear parts of the vocals fade in and out but none of the accompanying music.  Nobody else in the meeting seems to have this issue.I have uninstalled and re-installed the Zoom program, and have tried fiddling with every single one of the sound issues, with no luck.  Has anyone encountered this?Thanks

I have used "Record active speaker with shared screen" several times before to record online sessions where I teach a class using slides and where my picture is visible on the screen next to the slides. After the upgrade to Zoom workplace was installed this is no longer working. The recordings now only shows the slides, not my picture/the active speaker.Under "My recordings" the recorded file is still named "Shared screen with speaker view" but the speaker view is not there, only the slides. In addition to choosing "Record active speaker with shared screen" under Cloud recording settings, I also set the settings in zoom to record "speaker view" and "shared screen" and the two other recorded files show what they are supposed to, but not the "shared screen with speaker view". I should also mention that Zoom has crashed several times today when I have tried to record after the download of the upgrade.  

For two days now (since ZOOM site crashed for almost an hour 11/20/24) audio isn't working. Everything is connected the same as prior to the issue and all updates have been done. Both participants have restarted their computers and assure that audio is not muted on either end. On my end, I can see and hear the participant but they cannot hear me. I've tried to connect the audio via ZOOM and that doesn't work either. It won't connect. We've resorted to calling the participant's phone and using their audio but ZOOM on a computer for visual due to needing the larger screen for presentations. Does anyone have a fix for this or know what we might still be doing wrong? Thanks in advance.PC desktopWeb/Online ZOOM Meetings Format

Hello- In order to add someone as an alternate host to a webinar - does the alternate also need a webinar license? The alternate has a paid business license. Our end users want another person to be able to join the practice session. I am not sure if this is possible without both having webinar licenses.

Dear All, I would like to ask for clarification regarding the type of Zoom license I should use for the following requirements:I need to import a list of participants (registration via a Zoom registration form is not possible).I need to use breakout rooms.Am I correct in understanding that the Zoom Sessions license would be the most suitable for these needs?Thank you in advance for your guidance.Kind regards,Marta 

Ever since updating to the new version of Zoom (Workplace), my audio volume is half as loud as before. My audio works fine in all my other apps and programs. This is the desktop version running in Windows 10. I have checked all the obvious things like drivers and Windows troubleshooting.

Good afternoon! My question is about video quality in Splash's embedded media player. My company is in the process of switching streaming platforms and I've started testing Zoom webinars embedded in Splash's website. When I look at the video in Splash, it looks way softer/blurrier than in the zoom desktop client. I reached out to Splash, and they said "The features of the Zoom embed and native app are not 1:1. For example, Zoom's embed has a limitation of a 360p video resolution. As Zoom continues to update their SDK -- check out Zoom's public change log  -- Splash will make updates that will automatically reflect on your Virtual Event Page." My question is, is there anything we can do on the Zoom side to make this video quality any better in Splash? Are there any specific settings we can change in

I was trying to record a webinar interpreted in Portuguese locally, as a panelist, and the recording was interrupted with a message of insufficient disk space, but I had more than 60G unused. I tried on another Mac computer and the same happened.I am very used to doing this, and it never happened before. I'd appreciate any heplp

I use the Classic Whiteboard on an iPad Air. After updating this week to version 6.2.3 my Apple Pencil doesn't write smoothly on the screen. In contrast, the stylus works properly in other apps. It even works properly in the newer Whitboard, but I can't use that option because I can't see the other participant. Has anyone else experienced this Apple Pencil problem?

I'm trying to get a ticket ID for my integration with HubSpot for a Zoom Sessions event that already exists, but no Ticketing tab is showing up under Registration & Join. I have a Zoom Sessions Unlimited license so I should have permissions for it. Why isn't the ticketing tab appearing? TIA

I purchased a Samsung smart monitor (M7).  The Samsung rep told me I could do Zoom meetings with the monitor and accessory camera by logging onto the internet function of the smart monitor.   (I have the chat conversation with the rep saved. )  I spent hours with Samsung tech support, it doesn't seem that I can access the camera in Zoom.  The camera only seems to work with Google Meet, so the camera is not broken.  Does anyone else have this problem?  Is Samsung blocking Zoom in favor of Google Meet?  On Zoom, I get an error that the camera is being used by another app.  I gave Samsung tech support remote access to my monitor, and they couldn't fix it.   I can't delete the Google Meet app as Samsung has blocked that action.  Any ideas on how to fix this?  Thanks!

Hi! I will be using webinar breakout rooms for the first time today. I scheduled the webinar BEFORE upgrading to Zoom sessions. I have enabled breakout rooms in account management... just concerned that the breakout rooms wont be there when I start the webinar! Is there any way to test it? I tried a test webinar and maybe because it was just me there, the breakout rooms wasn't showing in the webinar controls.  Do I just have to trust it will appear for me?  It would be better to be able to create the rooms before the webinar starts!

Zooms definition of one month for webinar reporting purposes is INACCURATE. It says you can go back one month. Today is December 5th. I need to pull a webinar attendance report for November 15th. It doesn't show up. Zooms definition of one month appears to be 19 days

I was recently prompted to update my Zoom version and now, on my desktop computer in my personal Pro account, I suddenly no longer have a blur option and my custom backgrounds have disappeared. Also, when I click my profile picture, no "settings" options is displayed and I have no way to access any background options. However, I still have those options with a separate business account, where I am not the admin. So the computer/processor is not the problem.  I think the system thinks I am not the admin even though it has me as the "owner." How do I get those options back?

Hello. Unfortunately I can't find the blur under virtual backgrounds. There is no soft focus/Blurring the Background to be found under Zoom Web either. I have Windows 10 and the camera is the Osbot Tiny 2k. I've already reinstalled the software, but it still doesn't work on any device. How do I get the blur background so that I can select it? Thanks for your help!

Does Zoom Scheduler have a feature in which you can set an amount of time to block in which a client can schedule a meeting? For Example, I would like to block clients from scheduling meetings within 4 hours from now. I believe that Calendly had this feature. The goal here is to block the ability to schedule last minute meetings. Thanks all!

I am in the process of a certification that requires moderators to review a recorded zoom session. As part of the moderation, they need to see both participants side by side throughout the entire conversation when recording. I did a bit of research to see what Zoom suggests, and found https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062314 which states that using multi-speaker view will show the speakers on the screen at all times. The recording however does not do this and it's still pinning on the speaker, making it very difficult for the moderators to evaluate things like facial expressions etc. Could anyone assist me with how to rectify this?