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S
Newcomer
Shahnawaz1987
Newcomer
December 5, 2024
Question

zoom network unstable when i unmute myself

  • December 5, 2024
  • 1 reply
  • 0 views

Dear Zoom Support,

I am currently using Zoom Version 6.2.11 on my Mac device and experiencing an issue where, after joining a meeting, everything works well until I mute myself. However, when I unmute, the connection becomes unstable and I lose connectivity.

I have checked the network and tested on different networks, but the issue persists. Teams works fine with the same network.

Is this a known issue, or could you assist me in resolving it?

Thank you for your help.

    1 reply

    Z
    Partner
    ZoomMate
    Partner
    December 6, 2024

    Hi There,
    Here few troubleshoot step may can help you:

    Step 1: Update Zoom to the Latest Version

    1. Open Zoom on your Mac.
    2. Click on "Zoom" in the top menu bar.
    3. Select "Check for Updates."
    4. If an update is available, click "Update" to install the latest version. Step

     2: Disable and Re-enable the Audio Device

    1. Open Zoom and click on "Zoom" in the top menu bar.
    2. Select "Preferences."
    3. Click on "Audio."
    4. Select "Disable Audio" and then re-enable it.
    5. Choose your audio device (e.g., Built-in Microphone or External Microphone).

    Step 3: Reset Zoom Audio Settings

    1. Open Zoom and click on "Zoom" in the top menu bar.
    2. Select "Preferences."
    3. Click on "Audio."
    4. Click on "Advanced."
    5. Click on "Reset" to reset the audio settings to their default values.

    Step 4: Disable Audio Enhancement

    1. Open Zoom and click on "Zoom" in the top menu bar.
    2. Select "Preferences."
    3. Click on "Audio."
    4. Uncheck the box next to "Use original audio" (if checked).

    Step 5: Check for Conflicting Applications

    1. Close all unnecessary applications on your Mac.
    2. Try joining a Zoom meeting again to see if the issue persists.

    Step 6: Reinstall Zoom

    1. Go to the Zoom Download Center and download the latest version of Zoom for Mac.
    2. Follow the installation prompts to reinstall Zoom.

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