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Hello, Running a Webchat campaign (not exactly a campaign but its the only way to get the welcome screen). On the welcome screen I am capturing the customers first name, email and language selection.We only need 2 languages (English and French) but the drop down list provided has way more than that. Which means right now I have to create a catch-all in the flow for any selection outside of those 2 that then requires users to select their language again (this time from a shorter list of buttons that I created). The whole point of the Welcome screen is to save on some of those nested clicks and capture some relevant information into variables right from the get-go.  Is there any way to customize that list of languages that Zoom auto-populates?

I have worked out how to save the auto transcript in recordings as subtitles, and I can see them in the recording (when viewed in Zoom). However, when I download those recordings the subtitles no longer show up - anyone know how to get the subtitles to save to the downloaded recordings?

I saved about a dozen contacts in the program. According to everything I have seen when I want to schedule a meeting I can start typing the first 3 or more letters in the name/email of the contact in the attendees field and a list should pop up of names that match. Is there an option I need to turn on to make that happen?  

Hi! My Zoom Desktop Client (on Windows) updated to one that has consolidated the Calendar and Meetings tabs (or so it says, feels more like it -lost- the Meetings tab) and now I can't really access cloud recordings from my desktop client. Or I just can't find them. Is there a way to go back to the old UI? Having to log into my Zoom account on my browser when I have a desktop client open just to get a cloud meeting's URL is a really bad experience.

Hi, does anyone know how to fix this issue please? I created a Zoom calendar invitation; it was sent successfully. I then opened the sent invitation, and tried to forward the invitation by adding email addresses. When I clicked "send" on the forwarded invitation, MS Outlook crashes and the invitation is not sent. So far neither Microsoft nor Geek Squad can fix this issue. Does anyone know how to fix this please? This issue just started; in the past I could forward existing Zoom invitations. Thank you & God bless     

Hello,   Recently we setup a new office that has Fire TV Omni's and Logitech C920 webcams (As per recommended by amazon for compatibility to the TV's). We have the Zoom app on the TV's but when going into a meeting or test meeting, the camera or microphones are not picked up.   In the settings, it shows the camera seen as an external camera but there is no video feed and the camera itself does not have the light on as it normally would when the video is being seen.We have tried mix and matching cameras, uninstalling and reinstalling the zoom app.The camera and microphone works in other apps, just not zoom. We allow all permissions that it prompts for. Went into the Application settings and allowed Zoom to view and use the camera and microphone, nothing has worked.   The turn camera on or off is grayed out.    Amazon states it is an issue with the Zoom app and to contact z

I was a participant in a class that provided us with a recording. It says there are 4 files to Download (upper right corner 'Download (4 files)', but when I click, only 1 mp4 file downloads. We need access to the other files. The owner keeps saying they're all available. What am I missing?

Hi there!  When I reschedule a Zoom webinar for a different time and date, will the link to access the Zoom webinar change as well? If yes, is there an option to prevent this from happening?  Thanks

I'm running a Radio Talkback Program using Zoom Phone.I'd like to make it so that I can send a web link to anyone - or have a shortcut on a web page, that allows a web user to simply click and have it call my Zoom Phone via the web - having installed no apps.Possible?Cheers, Jas

Anyone have any suggestions on how to query zoom version number using CLI?Anyone have any suggestions on how to remotely install zoom client for end user? When I pre-install it - it does nothing because the end user has to install it and it installs in their profile path - not Program Files.   I don't see any options in the CLI to find the version installed on their profile.We have many users to install and I don't want to manually visit every PC.

Is it possible to stream from a Canon EOS R100to a Galaxy Tab A9 +5G?Should the Elgato Cam Link 4K be recognizedas a video source in Zoom?Можно ли настроить потоковую передачу с Canon EOS R100 через Galaxy Tab A9 +5G?Должен ли Elgato Cam Link 4K распознаваться в Zoom как источник видео ?

I am unable to add alternative hosts in my zoom meetings. It appears 'unable to assign as an alternative host because the user cannot be selected at this time'

Hello,on the meeting half of the group is advanced and half is beginner. I need to pair one beginner with one advanced per room. Is it any automatical way to do it without manually creating the rooms and assign certain participants please?

Hello,    I am trying to generate a meeting registration report, and when I enter the meeting ID or the date of the meeting it shows no data. These meetings are within the last month so I don't understand why they are not generating.    I would appreciate some assistance! 🙂    Thanks!

Dear Zoom Support Team,I hope this message finds you well.I am reaching out to seek guidance on how to access transcriptions for Zoom Phone call recordings. Specifically, I would like to know:Where can I locate the transcriptions for Zoom Phone call recordings in the portal?Are there any specific settings or permissions required to enable and view these transcriptions?Your assistance in providing step-by-step instructions or relevant documentation would be greatly appreciated.

I have been using the feature "PowerPoint as background" for a few years and I have never had a problem in sharing my slides that way, and stopping and restarting the share with the same slide deck. Over the last month, if I stop the share and try to restart using the same slide deck, I get a message that says, "This file is in use. Enter a new name or close the file that's open in another program." The PowerPoint file is not open on my laptop or in any other programs, but I can't reopen it in Zoom. I would appreciate guidance in solving this issue as I love this feature and use it frequently.  @zoom 

I would like to make a kind request to Zoom Company to make the Arabic Language Translation  (اللغة العربية) available on Zoom. Many Native Arabs use Zoom to deliver their lectures and host their online conferences. And unfortunately, they do struggle  ALOT in utilising zoom appropriately due to langue barrier. This will be a great opportunity for zoom to expand as this will attract many users to utilise this platform more safely and conveniently. (Those users often rely on very small number of individuals  to teach them how to open the zoom , mute/unmute participants during meetings  and download recordings from the Cloud). Please do consider my request and I promise you, you will NOT regret it. Kind Regards  

Hi , I've been getting so many emails lately asking to edit whiteboards from strange Zoom accounts , I'm sure I haven't attended any of the meetings.Does Zoom have a whiteboard sharing invitation feature for external users?

Zoom Docs: Instant translate   On-the-Spot Translation: Hover with Shift to instantly translate text. Non-Intrusive: Keeps the original content intact. Quick and Easy: Understand unfamiliar languages seamlessly.   How to use this feature？ Enable instant translate->hold "shift" key+hover on the text   Where every document speaks your language, naturally 🙌 👇Drop a note in below to let us know how you think of it

I am integration a product that user can1.Agent Create a zoom meeting2.Agent extend a ongoing zoom meeting3.Meeting automatically end after duration period4.And every meeting record automaticallyand there are three option1.General app2.Server-to-server3.Webhook onlywhich one is i choose ?can any one help ?Thanks in advanced…

HiI am based in Australia and interested in the Zoom phone plans. I understand Zoom will own the phone numbers but is ownership of the phone number transferrable if I decide to leave the Zoom plan? Thanking you in advance Joe

I have a landing page which is connected to my CRM and calendar for customers to book appointments with me.The Problem is everytime someone tries to book an appointment, Zoom generates a link with an Invalid ID Number.  What on Earth do i do to correct this?

Hello, I join my company's zoom meeting and become the host.  I am responsible for creating breakout rooms.  Lately the scroll bar of my breakout room window disappears which makes it hard to set up a larger number of rooms.  It happens sporatically it seems.  The account used for the meeting is not mine.  It is my bosses' and no one else has this trouble.  Any help would be appreciated. We are using zoom workspaces and would have the latest updates installed. Thank you

Our company has some Zoom Rooms, but most employees only have meeting basic accounts.is it possible for those ‘basic’ users to book a Zoom Room for a meeting that goes Beyond the normal 40 minutes limit? If so, how do those users make that kind of booking?

I have users that are experiencing poor audio quality when in Zoom meeting (video works just fine).  Looking at the audio network tests, the users are seeing anywhere between 20-70% receive packet loss.  I cannot figure out why this amount of packets would be dropped coming into the workstations.  Teams and GoTo meetings are perfectly clear.  We utilize Fortigates running 7.2.4 and have created policies that are not performing app control, deep inspection, etc.  We also have Cloud Genix SD-WAN devices running 6.0.1 and I have created a policy forcing all Zoom traffic out a single connection. We still receive the 20-70% packet loss and it appears to be only when using Zoom meetings.  Has anyone else experienced similar issues?  Any help/suggestions would be great.