Products

I am currently running Zoom Workplace Version: 6.6.10 (69071)  on a MacBook Pro 2019 with 2.6 ghz 6core Intel i7, 16 GM RAM, 2 TB hard drive.  I am considering upgrading to MacBook M4 Max 16core, 48GB RAM, 4 TB hard drive.Will I have any compatibility issues?

I just started my own small business and set up a zoom phone number.  I am still working part-time at my former job until they can find a replacement.  My former employer also used Zoom phones.   Here is the question, I'd like to connect to both systems during the workday on one computer, so I can monitor both while working.  Is there any way to do this or is the only solution to open the different systems on different computers? Thanks for any insight.

Hi,I’m experiencing a reproducible crash of the Zoom desktop app on Windows.IssueWhen I try to download a file that was sent via Zoom Team Chat, Zoom crashes as soon as the Windows Explorer file dialog opens.Detailed behaviorClick Download on a file in Zoom Team Chat Windows Explorer opens to select / confirm the download location The Explorer window shows an empty or partially rendered UI (left navigation pane does not appear) Immediately after that, Zoom crashes/force closesImportant notesThis happens only when Explorer is invoked Other Zoom features work normally The issue also occurs when trying to change the download location for cloud recordings, because Explorer is opened Windows Explorer itself shows abnormal behavior (left navigation pane missing)Environ

Come on Zoom! What the heck is taking so long to get the Zoom timer working for Android devices? Absolutely ridiculous! It was working around the holidays and now it's not. Good God!!

Hi,I’ve been hearing that 3rd party platforms using Zoom’s Meeting SDK can no longer join meetings anonymously after March. I’m wondering if there would also be changes applied to the Web Zoom Client?Can users still join WITHOUT a Zoom account through the Web Zoom Client? 

Hi Zoom Docs Team:It would be a major improvement to be able to (optionally) include a breadcrumb navigation element on zoom docs. I can manually create one now . . . but I would prefer that it be automated to keep the links connected properly.  It would look something like the navigation you have on this forum:     

Some clients and coworkers have issues with my head movement when I walk on the treadmill during Zoom meetings.  Can anyone recommend video stabilization software I could use to resolve?  I use an HD Pro Webcam C920.  If software won't resolve is there a recommended camera that would resolve.  

I used Production Studio to make a scene template for my Zoom Event. How do I make use of that template for the various sessions in my Event? The documentation is very silent on scene templates.

I paid for the Pro license, but despite that, even after 3 days I am still treated as "basic". Yes, I log in with the same account from which I did the purchase. The purchase was acknowledged by Zoom - they even sent me the bill. The most frustrating thing is that I cannot even open a support ticket, because the system has to recognise you as Pro, and I am taken as Basic. Chatbot is a waste of time...I tried sending mail to the billing (to the email I got my bill from), but no-one seems to attend those. What is happening? I need help urgently.

I NEED TO TURN OFF the AI panel. I logged onto zoom on-line and TURNED OFF ALL  AI Companion choices. But  it keeps appearing using THE APP even though I have closed the app repeatedly (as AI said to...hahahahaha) the invasive, distracting panel is still there.  IS THERE A WAY TO HIDE IT IWHEN I USE THE ZOOM APP!Help! my ADD is going nuts

I open a calendar entry, the background is white, then I add Zoom Meeting, then the background turns black. How can I change this?

Within the past month or so, whenever I schedule a meeting and add invitees, they do not receive the email. I have to send a separate email with a Zoom link that I copied from the original. How do I fix this? It is very frustrating that people are not receiving the emails for the meeting. Please help! Thanks, Chris

I need to see all participant boxes in my gallery view recording, even those who have no video up.  I just had a recording with 15 people and a bunch of them did not have video up, but they occasionally spoke.  I can't tell who is speaking because none of their boxes appear in the gallery view recording.  I have "Hide Non video participants" unchecked in the app.

We want to attend 1000 members in meeting at a time which PACKAGE I will purchase 

To put it shortly I have uploaded all the documents with their respective names. I have attached information for the reviewer how to log in and test it. It got rejected with the claim “you haven’t uploaded any info for reviewer / no documentation”  I also have not seen ANY attempt to log in from the reviewer’s end and I have RUM set up with Datadog. What can I do? I attempted to communicate by responding to the reviewers notes and no response. What should I do?  

Hi there, I have just downloaded Zoom app on my mobile, an iphone 6 with iOS 15.8.6.  (I can't do any further ios updates, they no longer allow it for iphone 6.)The behaviour of the drawing tool seems strange, and I'm wondering if that's normal or a fault with my phone situation. Anything you draw, only lasts for about 3 seconds and then fades to nothing. Below is an image of a shape I drew, I screen shotted it but it had already started to fade out as you can see, And under that is an image showing which tool I had selected. Is there someone with experience using Whiteboard on iphone, who can shed some light? CheersThis is the tool I selected, the squiggly line -  for drawing? (I assumed)

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I work with a group of kids who discovered a way to scribble all over the screen as I'm presenting, as well as all the emojis at their disposal. Is there a way to disable this scribbling feature? I don't mind interactive chatting (to a limit) but the drawings are a bit disruptive. Grateful if you can help out!

Hi,From recent meeting details in the Zoom dashboard, there's a new column called "Join Meeting Time." What is it? Thanks.

Hey Team! I’ve got a multi-session Zoom Events set up and published with multiple tickets.  I know that you can only have one registration link but I do not have the option for source tracking under the registration tab. The option to remove India is there but the options for setting up source tracking links are not.  Any help here?

When I start zoom the app works fine, as soon as another participant joins my app freezes.I can still see and hear users, they can still hear me, my video breaks and I can't click on anything.After about 5 minutes the app breaks completely and I have to restart it. I have tried uninstalling and reinstalling, restarting computer etc.This only started happening after updating on 1/3/2023. (last use was pre Christmas).

I can't add a background to Zoom, only delete it. There's an X in to top right of every Zoom background. Can anyone help me?

My team recently held a webinar using Webinars Plus and we noticed that we couldn’t visibly see who was in the waiting room. We could only see that 20 people were in the waiting room and everyone was let in once the Webinar started. We want to have greater control over who can enter our webinars. I know in Zoom Meetings you can see who is in the waiting room. Is there a function available for Webinars Plus that allows us to manually approve people into our webinar, or allows us to see who is in the waiting room?

I cannot add/change my virtual background because Zoom crashes when the open file dialog box appears. The cursor will spin for a minute, then zoom will crash. Any troubleshooting ideas would be welcome. I have already uninstalled using the clean uninstaller tool, and then reinstalled. The problem persists and occurs on Zoom only.This is what it looks like just before crashing. The dialog appears, the cursor changes to the "waiting cursor",  you cannot interact with the screen, then it crashes. It's not intermittent - it's every single time.  **** UPDATE: 2022-01-25 *****I just updated to Version 5.9.3 (3169) and the issue is resolved. 

Issue: The Owner cannot see meetings in their Zoom dashboard under Upcoming Meetings, despite being added as an alternative host and having the visibility setting enabled.Recreate: When creating a Zoom meeting in the "Video Conferencing with Zoom" plugin: Host assigned: Admin role user Alternative host: Account Owner Zoom setting enabled: Account Management > Meetings > "Display meetings scheduled for others" = ENABLED Question: Are there additional Zoom account settings required for owners to see ALL meetings created via API/plugin? Or is this a limitation of how the plugin authenticates with Zoom?