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Hi, the Chat section in my Zoom app has changed its layout. Before, I had a sidebar on the left with contacts and channels, and on the right, there was a panel ready to view chats when I clicked on a contact. Now, the screen only shows contacts, and to see a chat, I have to double-click, which opens a new window. Is there a way to restore the old layout?

I am not able to share sound while sharing screen on zoom anymore. I am a Mac user. I am used to share my screen to watch videos with my friends but one day it suddenly stopped to share my computer's sound. I have tried everything I could find out on the app. I have tried re-installing the zoom app and restarting my computer. I have selected all the different types of audio sharing options(Off, mono, stereo(high-fidelity)). When I select mono or stereo options even I can't hear sound of the video but when the "OFF" options is selected while screen sharing, I can hear the sound fine but other people in the meeting can only hear the dialogues of the video and not the background music, which is very strange to me(I was playing the video on VLC media player). I am not sure of the uniqueness of the problem so if anyone else have faced it and knows how to solve it please help. Thanks!

Running most recent versions of Windows/Office/Zoom.I have a pen tablet that works well with PowerPoint, but as soon as I turn on screensharing in Zoom the cursor becomes invisible while over a white background in the slide while in presentation mode.  If I use the pen to annotate (ppt annotation, not Zoom annotation) it becomes really difficult to work with it.  I have been using it without this issue for about a year, so this behaviour is new but I'm not sure if it is a result of updates to the Zoom client, Windows, or PowerPoint.According to meeting attendees, they can see the pen cursor, so this seems like it is probably a Zoom issue, but I can't be sure.Edit:  Just tried this in MS Teams and the result was exactly the same (missing cursor over white areas), so I guess this is not a Zoom issue after all. I can use the Zoom annotate as a workaround, but I prefer to use the native function in PowerPoint for a number of reasons

Our company had a zoom meeting on 1/20/2025. We had a few people on Zoom and some people in person. One of the people on Zoom shared their screen and Spotify showed up first then there was a XVideo that showed up at 18 minutes and 23 seconds in to the meeting. We can't see who shared the screen because the recording doesn't have who the participants were. Is there a way to check after the meeting who the participants were and who shared the inappropriate video? 

When I launch the Zoom app on the PC I bought last October, it will be terminated immediately.The PC has enough specifications and is the latest version of the app. I also tried several Internet environments. I'm having trouble using Zoom on my computer, so please let me know if you know the cause and solution.<PC>Mac Book Air 13 (OS 15.2, 16GB memory)<Application>Zoom app (latest version for mac)私が去年10月に購入したPCでZoomアプリを立ち上げると、すぐに強制終了してしまう。パソコンのスペックは十分あり、最新版のアプリになっている。インターネット環境もいくつか試した。パソコンでZoomが使えないことに困っており、原因と解決策が分かれば教えてほしいです。※Macのサポートセンターに問い合わせましたが、Zoom側に問い合わせて欲しいと言われました。＜パソコン＞Mac Book Air 13（OS 15.2、メモリ 16GB）＜アプリ＞Zoomアプリ（mac用最新版）

Zoom camera won't while OBS app is open, and the Video Capture Device is selected.  I believe it's a compatibility issue with my Microsoft Surface Laptop *7th Gen) with a Snapdragon X Elite (12 Core) Processor.   Both OBS and Zoom have the latest updates, I have reinstalled, rebooted, open OBS first then Zoom, etc.  I also installed the regular version of Zoom for windows and tried the ARM version of Zoom and still have the same result.  I've also look at the camera privacy settings.   OBS video does work in MS Teams.    Please let me know if there is a workaround, patches, or setting changes I can make to resolve this issue.   Thanks

Hello, How can I configure notifications for calls coming inbound to a ZCC queue, so that the agents who are already in Occupied status (like in another call) can see there are calls waiting? I know that in this scenario, with all agents Occupied, Overflow routing is triggered. But prior to initiating that Overflow, I'd love for the Occupied agents to see some sort of pop-up or etc. that says, "Hey, there's another call coming into this line right now!" At which point, they can terminate their current call to accept that new call, or they can at least know there is a call about to hit Overflow. Seems like such a basic setting, but I can't find this one! Alerts on a queue won't suffice here, unless I am unknowingly using them incorrectly. This needs to be a real-time, "in your face" type of notification. I appreciate your input! This is my first forum post. I don't know how acti

I am a Zoom Pro One subscriber. I'd like to have people call into my meetings using their phones but I don't know how to activate this feature, or the how include dial-in phone number and meeting passcode in my meeting invitations. I need your help please. Thanks

When a few people talking at a time and I begin speaking, they can't hear me

after updateing to 6.3.0 when to interact in setting the app will crash and will go back to main zoom heading. when joining a meating when it request pc audio it will alos crash. recumend keeping on 6.2.11 via d https://zoom-us-zoom.en.uptodown.com/windows/versions link to arcrived downloads. as what ever changed in 6.3.0 stops all interaction with audio slections for pc users.  

Just installed workplace and now I can't use audio - when I try to switch to audio settings the app crashes. audio, workplace, crash, Mac M1 Ventura  

After my zoom updated to 5.17.5 (29101), I started to notice crackling/popping from my USB speaker/mic (Jabra Speak 510).  The crackling/popping comes and goes and sometimes is really bad and sometimes is minor. It doesn't happen when I send audio through my Macbook speakers, only when using the USB speaker. I've tested various settings, and it seems to be better if I switch audio settings to- Original sound for musicians- High-fidelity music mode: On- Echo cancellation: On- Stereo audio: Off But even with the above settings, the crackling/popping still happens sometimes (just less frequently). Has anyone else seen something similar?

How can I quickly find a meeting by name? I only see the possibility to search by dates.

Hi folks. I like the Continuous Meeting Chat for certain meetings (recurring team meetings) but not all meetings. Is there a way to keep Continuous Meeting Chat enabled for my account but for it not to be on by default on new scheduled meetings? I schedule a lot of single instance meetings where it isn't useful, but it's always there if I don't remember to turn it off in the meeting settings. If I disable it in my account settings, it is no longer an option in recurring meetings where I want to use it. Thanks,Chris 

I have the camera for the zoom meeting - BUT in stead of showing me it is a full black window - no image, no background possible - it just stays black. I have given zoom access to the camera in my settings, I have reinstalled zoom, but it remains black. I have daily meetings, it never was an issue. It just suddenly is there. Is in on a Mac Book Pro - Anyone nows the solutions? Any feedback appreciated. 

I have created several templates that I want to share with my entire company (account). There doesn't seem to be a way to do this right now, since I am not able to add templates to a Shared Folder. How can I set a template to be available account-wide?

I recorded a meeting yesterday using my iPad Pro (2018) running IOS 17.4.1  & Zoom version 6.3.5 (21266) Where will I find my Zoom meeting file on my iPad?     After logging in to my free account and switching on the option to record the meeting - I am now unable to find the location of the meeting file.    Can anybody help me, please?   Thank you very much DHW  

Suddenly we can no longer see future Zoom meetings beyond a couple of months ahead - I have just put one in for July but I cannot see it. Why can't I just arrow through and see ALL my meetings. We schedule for a year (education courses) - seeing just a few months is no use. The search between dates option at the top doesn't work either. You cannot select the date range you want.

Hello, Recently we scheduled a webinar and during this process we had the option to set an Alternative Host for the meeting. At the time we did not set it up because we needed to upgrade our colleague's account. However, now that the account has been upgraded it seems that I cannot find the option to add him anymore. Is it not longer possible since the webinar is already scheduled, or does it move places from the tabs? Apologies for the newbie question but this is the first webinar we run on Zoom. Thanks for your help.

Hi, I'm having an issue viewing the attendees information during a live Webinar. I tried to turn on and off the feature, tries to reset all my setting it checks that i can view all but when I jump on live webinar the feature doesn't work. Also the chat feature, I can't see the chat of my clients during my zoom, i tried to turn on these setting but still no working. Does anyone have a clue what I'm doing wrong? I have a licensed account for up to 500 participants. 

"The code execution cannot proceed because Cmmlib.dll was not found. Reinstalling the program may fix this prob

I entered a start time and duration but when I go to save it says "Enter a start time and duration". What am I missing?

Hello, We've added tags to a few sessions in our multi-session zoom event. They appear on the registration page on each of the sessions. See the image below, you can see two tags, one of them says construction.    Unfortunately, they do not show up inside the lobby. See below.   I can filter by audience and product, but users need to click into the filter button. Is there something I can do to make them show up in the lobby by default?   

In the ever-evolving world of virtual events, creating a seamless and engaging experience for attendees is key. One feature that’s helping event organizers strike the perfect balance between preparation and live interaction  is Simulive in Zoom Events. This tool has become a game-changer for many professionals, including myself, who aim to deliver polished presentations while staying accessible to their audience.   Recently, I had the opportunity to host a Zoom Event where I leveraged the Simulive feature. For the main session content, I pre-recorded my presentation, allowing me to deliver my message with precision and consistency. During the event itself, I stayed behind the scenes in the Backstage ar

I have a system were the total number of meetings taken by my employees should shown but it's not showing the total number or its duration it is working for calls but is not working for meetings [https://api.zoom.us/v2/metrics/meetings?from='.$start_api_date.'&to='.$start_api_date.'&page_size=300&type=past] Above is the api point I am using to filter that our