Camera - Black screen

I have the same thing going on. Worked Fine on Thursday. It is Saturday and was unable to teach. No Bueno. How do you resolve this issue? 

I had this issue too and was able to resolve it after Zoom support suggested I totally uninstall Kaspersky Total Security. Wasn't jazzed about that option, but figured I could do a restore point and restore the computer if that didn't do anything. After the uninstall of KTS, the camera worked fine. This was shocking because in prior steps, I had disabled the KTS and the problem persisted.

Here's what worked.

Initially, there were suggestions to be sure that Zoom Meetings was granted permissions in the PROTECTION/ADVANCED APPLICATION PROTECTION/APPLICATION CONTROL section of Kaspersky Total Security. It already was granted that permission, and changing an embedded setting (right click on Zoom meetings in that menu and select PROPERTIES) to "Do not inherit settings from the application's parent process" did nothing.

On the KTS SETTINGS, PROTECTION screen, all the way at the bottom, is a WEBCAM PROTECTION menu that no other suggestions had eluded to. Clicked into that and it said KTS was blocking webcam access for ONE APPLICATION. Clicked on that notice and, sure enough, it was ZOOM MEETINGS. There was an option to remove the block. It worked fine after that. I wish I could share screen shots, but not possible>

I am having the exact same issue -- also happened suddenly out of nowhere.  I have read the zoom support article...none of that works.  Help?!

Hello there,

I'm sorry for the inconvenience and late response.

Kindly double check this may be due to anti-virus or network security applications blocking Zoom's access to your camera, such as Kaspersky. 

Disable security applications on the device

1. Disable the anti-virus or network security applications on the affected device.
2. Launch a test meeting to see if that helped resolve your video issue.

Remove Zoom from the webcam access blocklist

1. Open any anti-virus or network security applications on your device, and search for the webcam access blocklist.
2. Remove Zoom from the blocklist.
3. Launch a test meeting to see if that helped resolve your video issue.

For additional troubleshooting, submit a request to Zoom Support if you are still experiencing this issue.