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A friend and I have the same level of zoom account. When we schedule a meeting, in my account under the "Options" listing, I have the 'Breakout Room pre-assign' option listed. In his account, the "Options" listing is missing the 'Breakout Room pre-assign' option. We went over the Settings comparing our accounts and cannot see what would cause his account to be missing that option. Any suggestions on where to look?

When I scheduled a meeting with a recipient in the old, old interface, the attendee was invited to put the meeting on their calendar. I also received an iCal appointment on mine.  Then there was the option to send the iCal notice.  Now the only appointment for me is on the Zoom calendar, and not on my regular calendar.  I'm missing appointments by the boatload.  I'm searching for a way to do it, but I can't find it. I'm seriously considering changing to Teams, which is an idea that I abhor, but Zoom is now screwing with my livelihood!

Hi everyone, I am a student using Zoom portal provided by our university. I have enabled automatic captions in advanced settings, however during zoom meeting the 'live transcription' button is not turning blue after being clicked, anyone has idea why this is the case?

Hello thereCan anyone help please?When in a meeting, the visuals of my screen go haywire: strobing, distortions, multi-colour visions...horrid.It occurs after 30 seconds of the meeting starting. I then switch off video, back on again, and then it's not long before it starts again...this has occurred every meeting since last Zoom update...?Any solutions please?Kind regards,Candrika

I previously subscribed to a paid Zoom plan and recorded some meetings, which were saved to the cloud. However, I have since canceled my paid subscription and no longer have access to the paid features.   I would like to retrieve the recorded meetings I had stored on Zoom.   Could you please advise me on how I can access or download those recordings?   Thank you

Hello everyone, Since it appeared as a Beta-option, I have been a keen user of the "Screen share > advanced > Powerpoint as a background" feature, which has always worked well so far. However, when I tried again yesterday, the clickable area with the text "Powerpoint as a background" on the "Advanced" tab  was not clickable anymore, and it showed a warning symbol with an exclamation mark. The other 5 options on the "Advanced" tab seem to work just fine. I tried this on my desktop, as well as on my laptop, and with the same result: no access to the "Powerpoint as a background option" anymore. Anyone has an idea what the cause of this is, and how it can be solved? Many thanks in advance for your suggestions.   

I have several breakout rooms with other host, and I am one of the host. When I leave to go support a breakout room, I get this“You are sign into another Zoom meeting; would you like to end this zoom meeting before going into this zoom room?” I have never gotten this to go to another breakout room and when I click yes, even if there is a host in the room I was leavening. It would close that breakout room kick everyone out and open the new one with other participants. When I try to go back to the breakout room that I just left. I would get the same thing come up. “You are sign into another Zoom meeting; would you like to end this zoom meeting before going into this zoom room?” and it was happening to other host. Can you please explained why is this happening after going to the new Zoom workplace and I have the updated version also just in-case you blame that.

I am regularly hosting zoom meetings where I share an audio played from a website on chrome. Last time suddenly my sound was barely hearable to the participants and myself. I checked all sound options on zoom and on my laptop's system settings, without any result. (I checked whether "share sound" was on, tried mono and stereo quality, and zoom has all permissions on my laptop). In a new test meeting, after logging out and creating a new meeting just for myself, it worked fine. I have never had this problem before. I urgently need a solution as I rely on this function weekly. I have got a Macbook Air 15.3.2 and Zoom workplace 6.4.6. I have not changed any settings since the last time it worked fine. The only thing I recently did was clearing cache in Chrome.As the problem does not occur every time I don't understand it and need a solution. During the meeting I am hosting there is no option to quit the meeting and enter it ag

When I go to the Settings screen and hit Video, I get a blank screen. It says it is hooked up to my camera. Then when I go the "Backgrounds and Effects" The camera works fine.  It will not work at all in an actual zoom meeting.  The audio works fine.  The camera works on other apps. I have set and rest the permissions.  I have reset the camera, reloaded the camera app, Restarted the computer, updated and reloaded the Zoom app.  How can the camera work on the Backgrounds mode and not on the Video mode?  I am baffled.  

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I'm an audio engineer using Zoom-meeting recorded audio files regularly. My client sends me their files, I edit them. They used to always be mono files. Then sometime around October of 2024, the files started being stereo. It would help me if they were mono. But I can't find an option in settings to record mono vs. stereo. If I found a way to make them mono like previously, I'd inform my client.Any help?

All of a sudden (beginning Monday) without my having done anything in my Zoom settings, I find that when I join a Zoom meeting - as I do every day for work - I have to manually click on the "Start Video" button at the bottom left of my desktop screen (See attached screen cap 1). My video used to start automatically when I joined a meeting... now it doesn't. WHY? WHAT HAPPENED? How do I make my video being ON the default state when I join a meeting? (See attached screen caps 2, 3a, 3b) Note that I do not have a check in the box on the Video tab of settings that says "Turn off my video when joining a meeting." That option is NOT selected. So, why is my video not ON when I join a meeting? This is extremely frustrating.

I'm trying to start it and it gives me the following error (Error code: 5456000)

My office uses the Zoom Phone System for our phone calls and I use both the desktop computer Zoom Workplace app and the Zoom Workplace app on my cell phone.  In the last month, if I am on a phone call for more than 20 minutes, the audio from my end stops working.  The call is still connected and I can hear the person talking, but they cannot hear me anymore.  If I quickly switch the call to the other app (i.e. if I'm using the Zoom Workplace app on my cell phone, I switch to the Zoom Workplace app on my computer) the other person can start hearing me again.  Then like clockwork, after about 20 minutes the audio from my end stops working again.  If I switch back to the other Zoom Workplace app again, they can start hearing me again.  And this just keeps repeating after about 20 minutes.  My tech team seems to think this is something with my home network/internet, but I can talk on my personal cell phone at home on this&

I have an external number which is being system blocked, I checked on the account level and reviewed audit logs for user level.  This number has not been blocked.  Has anyone else run into this issue?  Thanks!

There used to be an option to automatically close the browser tab  that is automatically launched when joining a Zoom meeting after a few seconds. Now, the tab just stays open indefinitely and you have to close it manually, which is extremely annoying when spending a full day in back to back meetings. I haven't been able to find any settings to turn the auto-close back on - is this still an option?   

Is there a way to set up my holiday/vacation so that calls go directly to my voicemail without ringing?Also, can someone explain the Call Handling options on Holiday List & Call Handling? Should I turn those sliders on or off? I just want the calls to go directly to my OOO voicemail. 

Is there a way to copy the participants in a Zoom meeting so that they can be input into Wheel of Names for a prize drawing during the meeting. Copy doesn't work so I have been re-typing the list of participants while the meeting is going on. Zoom provides a list of participants when the meeting is over, but that doesn't help during the meeting.

Dear Zoom People, You're welcome. I am writing to let you know that, through the bottomless depths of my patience and benevolence, I have chosen not to smite your entire platform into oblivion over the glaring absence of a contact list for adding invitees to meetings. Truly, it is only by grace—mine, not divine—that you have been permitted to continue operating. I have painstakingly typed out email addresses manually like it’s 1992, and I have smiled through it. Not because it brings me joy, but because I am a Saint. A Saint who has suffered much... and asked only that your platform show some small understanding of user convenience. So please, take this moment to reflect. Ask yourselves: Why does a platform built for communication lack the most basic communication feature? Why must I integrate a redu

Hi,I had a really frustrating experience today. I was scheduled for an interview with the Head of HR Americas at Zoom, only to find that the meeting invite didn’t even include a link to join the call. For a company like Zoom, this was disappointing and made for a poor user experience. 

I have Zoom Pro and am trying to schedule a meeting with a co-host. Every time I try adding a co-host I receive an error message "Unable to assign "(email address)" as an alternative host because the user cannot be selected at this time. How do I fix this?

I need to be able to see the phone number of the person I am talking to. I know that you can click a drop down button to see the number, but if I click into another app, then the phone number goes away. How can I have the phone number permanently showing?

I have multiple people that are in Zoom for Government meetings. When they get put into a breakout room zoom crashes. Has anyone experienced this? It's not just one PC or internet connections, it is happening to multiple people so I'm led to believe this is a Zoom issue?

Good evening, everyone. I'm going thru a problem here and you might be abble to help. I'm co-host a bunch of regular meetings at my work. It was set-up by another person, on their bussiness account, but I co-host them. Something like two months ago they all desapeared from my windows app and from my web browser. Nevertheless, I'm abble to access them if I imput the link or the room ID and password. What can I do to have them back at my windows app?

I have the application installed on my Windows 11 PC.  When I schedule a meeting, Zoom states that the host is my Microsoft Work Account. I used to be able to use Office365 Outlook to schedule a meeting. This function is no longer available. I can only enter invitations by manually typing in the addressees. How do I switch Zoom from being associated with my Microsoft Work Account to being associated with my Microsoft Personal Account? I created my account using my email address and Microsoft Personal account.