Zoom is crashing

I recently upgraded to Pro (2/13/25) after using the Free version for quite some time.  It is now 5/13/2025 and I've yet been able to use the upgrade product on my desktop computer.  The main problem is the program crashes.  It crashes everytime if I attempt to use either "settings/Audio" or "settings/Video".  I am trying to use the audio setting because when I first log into meetings, I have no audio (not muted either).  I have no problem with any other programs I use that requires sound.   I am forced to resort to my travel laptop.  I have no problems with Zoom on the laptop.

Both computers use Zoom version 6.4.6 (64360)

On the computer I am experiencing the problems with, I have cleared the temp files, uninstalled Zoom and re-installed Zoom 2 times.

Device Specs:

Device name DESKTOP-F12PHF1
Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
Installed RAM 8.00 GB (7.67 GB usable)
Device ID 5F6283C8-8782-4099-AD16-92F7A2101000
Product ID 00325-81887-05297-AAOEM
System type 64-bit operating system, x64-based processor

Windows Specs:

Edition Windows 11 Home
Version 24H2
Installed on ‎11/‎22/‎2024
OS build 26100.3915
Experience Windows Feature Experience Pack 1000.26100.83.0

Hoping someone can assist with a solution (this is my second request for help, my first was never replied to).  At the least, perhaps direction to someone or some group who can address this problem.

Thanks