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I've never had this problem before and don't know if it's a Zoom update or maybe a driver update on my Wacom tablet.  The pen writing on the Zoom whiteboard was always smooth and seamless and I could write as fast as I wanted.  Now for some reason, at least while recording the meeting, I have to write super slow or it just looks like scribbles!  A one-hour lecture turned into two!  Very frustrating.  It's strange, because I think when not recording it still works well, but I haven't quite been able to identify the problem.  Please help! BTW, I do notice that Zoom is using a high amount of memory (6.67GB), but don't know how to stop that. Version: 6.3.11 (60501) Update:  I tried switching to the Classic Whiteboard, and that seems to have remedied the problem.  Still not sure why, and I'd prefer to use the newer whiteboard if I can get it to work!

I finally sorted out how to allow whiteboard collaboration by people outside my organization (yes, I am the admin for my paid zoom account). But now I'm finding it's important to document who is making changes and comments. Is there a setting for forcing external collaborators to sign-in or otherwise validate who they are? Can this be done with more than just a zoom account? could they sign in to my whiteboard using their Google credentials, for example? Help! Jim

Hello, TeamI go to the zoom website and sign in and click stay logged in, but the next I go to the zoom website it shows I am signed out.

It is set to 30 but want to set it to 15 so when I do a /zoom in slack it is 15 min meeting. Any ideas? Thanks!

We have a call queue that includes a common area phone. Users log into this phone, and in order to remotely control the phone from their computers, the Zoom Workplace app connects to the physical device. However, the remote connection occasionally drops without notifying the user. Currently, the connection status icon is a gray phone regardless of connection state, which makes it difficult for users to know when they’ve been disconnected. It would be extremely helpful if the icon changed color based on the connection status, for example, green when connected, gray or red when disconnected. It seems the visual feedback would improve the user experience by clearly indicating when reconnection is needed.

Using Zoom Workplace on my tablet the video camera is zoomed out such that it shows the whole office. I cannot find a way to make the camera zoom in. I tried pinching the screen and that does not work and I cannot find any settings to change the camera. I tried to use the virtual background and when it tries to load it comes up with an error. Any ideas or help would be greatly appreciated.  Les

I have an issue with the ZVA login."Failed to login: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences."This is the error message displayed when running the downloaded SDK file and running it on html. Can someone help me on this topic1 .

I have synced my data tables but now just want to keep the originals.But when I delete a synced table I will also delete the original, it seems.Is there a safe way to delete a synced data table? I know that in Notion you can un-snyc them. But I do not see that option here. 

I have 3 meetings which are recurring and they show up in Meetings under Recurring in my paid account, but nowhere can I find the links to the meetings.You used to be to able to copy an invitation.I need to be able to do this because I don't always have access to email accounts with my clients and often share access via a message thread.Where are the meeting links?Thx.

When saving a local recording to a specific folder other than the default, the individual recording files are being saved outside of the enclosing folder that is created to house the files. They are now created loose and not within the folder, even though the folder is also being created. This has changed within the past two updates or so and hasn't been fixed in the most recent update. I wanted to draw attention to it so that the files can be organized better (as they previously were) into the folder so they are not having to be added manually later. 

We recently purchased and enabled the translated captions license add-on. While the in-webinar captioning works wonderfully in our testing, we were also hoping to be able to download the VTT files in several languages along with the other cloud recording files. Is this possible? Is there any way to capture the time-stamped translations?

Is there an option to export all users' booking pages links?

I am having an issue joining recurring meetings. If I try to join it tells me the meeting was scheduled for [original date] and does not let me in when the host arrives. When this happens, I try joining directly from the Zoom app, from the link in the Outlook invite, and from the Slack integration, all with the same result. Eventually, it will let me join from the browser, but even that is not immediate. Is this a known issue? Other attendees do not seem to be dealing with this, despite joining through the same link/avenues, being under the same org, and having the same apps. How can I get Zoom to recognize a recurring invite to let me join?

Does a common area license come with a DID number? Can it have a voicemail? 

Hello.I have been getting reports that some of my Zoom SMS messages are not received.   It's intermittent and I'm not sure if it's tied to specific mobile carriers or specific devices. Anyone seen this issue and has a solution?

Posso recuperare, a riunione finita, i nomi di chi ha partecipato? Ho convocato io la riunione come amministratore, ho la versione proStefano

I am the owner and IT Admin for a Zoom account. I'm interested in utilizing the custom disclaimer feature but require more granular control over its visibility. Currently, the option to configure the disclaimer seems limited. Can the custom disclaimer be displayed selectively based on user roles or meeting participants? For example, could the disclaimer appear only for external guests joining the meeting and not for internal team members?

{"type": "INVALID_PARAMETERS","reason": "user is not send video","errorCode": 6001} Above error is thrown multiple times while both end users are in call.I am using zoom video SDK version 2.1.10.For previous version this wasn't the case for me.

On windows 10, it works for Google, Microsoft... This is a real blocker. 

I had seen a few other posts about this, but none had the solution I ended up finding. In the new outlook, I had added the Zoom Add-In.When I would create a meeting and click the Zoom button at the top and click "Add Zoom Meeting" in the drop down menu, it would always create two meeting invites with different meeting ID's.  SOLUTION: Instead of clicking "Add Zoom Meeting" Right there, I now click "Settings" and then "Add Zoom Meeting" from the settings menu. For some reason, this works and creates only one meeting ID! I assume it must be some sort of bug in the functionality of the Add-In. I had previously tried uninstalling the old plug-in so that I only had the Add-In within new outlook, but this was the only solution I have found that works and I have tested it numerous times now. I am not sure if this is a bug on outlook's side or Zoom. Hope this helps someone else!! 

we are needing to connect zoom to 'youcanbookme' to enable scheduling meetings, and connecting calendars. We need to do this for 2 team members. The calendars need to be able to be connected to zoom, and both need to be able to zoom at the same time. How can we do this

We have a paid Zoom account, the latest version.  We start our meetings by clicking on a link and then one person Claims Host.  Until recently, the host had a choice of Record to Cloud or Record to Computer.  Now the same host has only the option Record to Cloud.  Our Zoom settings allow Record to Computer.  How can the "claimed" host Record to Computer?

Hi, I will have join the meeting for about 3,5hrs. I have no information yet is it gonna be 1to1 or 1toMultiple, where I'm not he host, I'll be only participant in it. Will I have buy a plan to not to be disconnected after 40mins, or the basic one will be enough?Thanks. P.

Hi,I attended a meeting and recorded it without logging into ZOOMworkspace on my PC. When I saved the recording, I selected my desktop as the destination folder. However, I later found that the recording was saved both on my desktop and in Zoom’s default folder (Documents/Zoom). Is this expected behavior, or could it be a bug?

I had a cohost pause and unpause the recording of a zoom meeting (recorded to the cloud). This was intentional in order to create separate files. There is 1 "file" missing. I'm wondering if you can tell me when the recording was paused and for how long during the session if you have the meeting ID and date/time. I'm hoping to confirm that the recording was not started at a specific time in the meeting.