Products

RME UFX III causes Zoom to Hang in Audio Settings. Greetings, when I launch Zoom and open Settings/Audio, I get the spinning beachball and must force-quit the Zoom app. This is due to Zoom not being able to address all 188 channels that the UFX III presents by default. My workaround currently is to run the interface with a USB 2.0 cable that reduces the channels to 60, which creates issues with my other audio apps. Is Zoom aware of this and working on a fix? Thank you. Mac Studio M2 Max / Ventura 13.6.3 / Zoom 5.17.0 (27246) 

I am the only user on my Zoom account, and my role is owner. The account has no admin, and I unable to add myself as an admin. This is preventing me from using some features that require admin approval. Do I have to add another user in order to make myself admin? Is there no alternative solution?

Hello, I am the host of a webinar. Today, I did a practice session with one panelist, audio is working when speaking. I will have a prerecorded presentation for the webinar, when I am sharing my screen, there is no sound coming from my computer. I can hear the sound from the video, but not the rest of the participants. I cannot click the option share sound (it is grey, not available) when I click on share screen. I tried to restart my computer, it did not work. Could you please help me with this?

Is it possible to disable an iphone's auto exposure features when using the camera in a meeting?

I bought an N100 budget PC recently and was disappointed that Virtual Backgrounds are not enabled for this platform in the latest Zoom Client. The chipset support Intel UHD Graphics and I am running the latest Intel 31.x drivers. The capabilities of the CPU also supercedes the minimum Intel Pentium / Celeron & Core i3-5000 requirements stated in the FAQ about hardware requirements but is disabled for no other reason than the chipset is not reported as being a "Core" series processor. To me this restriction is artificial and says that development has moved away from Virtual Background technology. Despite using Zoom since the start of the pandemic, I see no improvements in the AI around Virtual Background technology and still see "leaks" of the background around the inner rim of the speaker's headset and my kids regularly pop into view in the background. Will Zoom start to support these newer processors or will the company release any beta versions that can be used to test these newe

HelloI have a tablet connected to my bluetooth speaker. I can hear any audio from any other app or sound through the browser through the bluetooth speaker with the exception of zoom.   In zoom it is specifically on bluetooth audio output but it always plays on the tablets lousy speaker.  I have gone thru all settings to ensure that zoom is playing through the BT speaker. This suggests that zoom is the problem since all others have no issues with the BT speaker.  Is there any solution to this? Have already trying wiping the app including any data and cache and reinstalling to no avail.  

In the "Room Controls for Zoom Rooms" page where JSON examples are provided (Room Controls for Zoom Rooms), ther's a note in the "Rules" section that says the following:Room controls users can specify "events only" in their JSON configuration to hide unnecessary room control interfaces. When this field is specifically defined in the JSON, the Native Room Controls UI will not appear on the Zoom Rooms controller. In deployments using both NRC events and Zoom Apps, the Room Controls button directly launches the Zoom App interface without showing empty room control page.I am using the JSON to trigger states based on meeting start/stop actions, but I don't want to see the "Native Room Controls" icon on the touch panel, since I am using a Zoom App as my primary control interface. According to the note, I should be able to ad

When I deploy the Zoom Outlook Add-In with the default settings, it appears at the last group in the Outlook ribbon, on the far right.  Is it possible to deploy it at a custom position in the Outlook ribbon?

Estimados, Desde la cuenta Admin de Zoom no me esta permitiendo modificar la opción HD como indican el manual de uso.No me aparece las opciones de StandarD HD y Full HD.

After the last update allowing participants to be moved to a room without admission, even if I still admit them… when you initially move a participant to a room, they don’t fully move, their name stays gray and you will have to move them to another room and then move them back to the room you want them at.

A recurring meeting I've had for years has literally just disappeared today as if it never exisited. It's not even in previous meetings. I searched the subject on here, and one 'solution' was that in the app, if you go to the bottom of the window, it is in a tiny link that says, 'Recurring..' I have indeed found it there, however, A. There seems to be no way to put it back on the calendar for easy access to the link, it appears you have to go to this tab every single time you want to start this meeting. And B. Why has this suddenly happened? Disappearing from 'previous meetings' after years of using this link is not right and I'd really like to see the reasoning behind this resolved. It seems impossible though to actually get any real support from Zoom.

In the June 16, 2025 Zoom Events Release Notes (as of this posting), there is the following entry:I can't find any other reference to this anywhere.  Where can one configure this setting? I also looked for the similar Zoom Sessions functionality mentioned in that note, but can't see any place in Zoom Sessions where the Join button timing can be configured. If you find it, please let me know... maybe with a screen shot.  Thanks!

On the Screens tab when selecting Screen Sharing, I sometimes get Entire Screen OR Application Windows option, and sometimes I don't get the Application Windows options but only the entire screen.  I do use the zoom Timer App from time to time and not sure if this could be a factor in this issue.

Is there a method to retrieve a Panelists email invite WITHOUT having it send the email? Most notably I would like to retrieve the unique passcodes and join links of each. This is for single session live webinar in Zoom events. I am used to the regular Zoom Webinar setup where when you add a panelist, you could retrieve their unique join links and passcodes by "Copying Invite" in the panelist area, or by exporting the panelist list (which i see is no longer an option either). For the way In utilize Zoom Events/Webinar, emails cannot be sent out to the panelists, and I had this setting turned off in Zoom Webinar.

Hello, I am able to receive calls, however, I receive an error message when making outbound calls:  "my plan does not support this service"   I am calling local numbers.    I hope you can helpThank you. 

Dear Zoom Support Team, I hope this message finds you well. I would like to suggest a feature enhancement for Zoom that could significantly improve the user experience, particularly in low-bandwidth situations. Currently, when the network bandwidth is limited, users often face challenges in turning on their video, impacting communication quality, especially in meetings where video presence is important for engagement and content delivery. It would be incredibly helpful if Zoom could introduce an auto-adjust video quality feature that dynamically adapts video resolution based on the available network bandwidth. This would allow users to maintain their video feed, even at lower resolutions, rather than having to disable it altogether. Thank you for continuously working to improve the Zoom

Hello. Is it possible to update  zoom desktop app for mac, Windows to latest version from the command line(command prompt, power shell, terminal, etc) ? Thank you,

FEATURE REQUEST: This comes up all the time for my teachers and I. When hosting, we would like to be able to spotlight our video for everyone, even when there is only one other participant. Currently the option to click my host thumbnail and select "spotlight for everyone" when hosting say a group meditation class, is only available if there are more than one participants. This can be a bit jarring, as this is super important for recording classes to make available to clients after an event. Without this option, when participants talk, the recording captures them too, and there have been some ruined recordings where the active speaker view stayed on a participant instead of the host. I'd love to see this option even if everyone is just one attendee. Can anyone put me straight or add this to the future development map?

Hallo, wenn ich Teilnehmer in Break-Out-Räume aufteile, haben diese leider keine Möglichkeit um Hilfe zu bitten. Diese Option gibt es einfach nicht. Oder sie ist sehr gut versteckt.Muss ich diese Option zusätzlich zu den Break-Out-Räumen auch noch irgendwo aktivieren? (Mir kommt es schon reichlich absurd vor, dass die Break-Out-Räume standardmäßig nicht aktiviert sind. Von daher würde es mich nicht wundern, wenn man noch einen zweiten Haken irgendwo setzen muss.)

Hello. My zoom meetings are syncing to my google cal but not my ical. My google cal is snyced with my ical, so I'm not sure why the meetings are now showing up. I'd like to be able to view the meetings from both my personal calendar (ical) and work calendar (google cal). Any insight?

I deleted a user from my overall Zoom account (5 uses total), and his webinar recordings are deleted too. we still have our webinar license, but they cannot retrieve the old recordings from his email.  does anyone have help for this? 

I cannot change settings because I keep getting a message tell mew that I need to have a US Metered call plan. This is my call plan: Zoom Phone US & Canada Metered CallingI am logged in.I am the sole owner/ user. How do I fix this!!!??

In my most recent Zoom meeting (which i hosted), the participants were not able to send direct messages to each other - only messages to the whole group were allowed. There was a message saying something about "because you have a large number of participants of this meeting, direct messaging is disabled" or something to that effect. There were less than 20 people in the meeting, but around 70 invited. This has never happened before even though this is a recurring meeting with the same number of invitees each time.  At the beginning of next month we will be hosting a conference with 200+ people in a meeting, and we would like to keep it as a meeting, and not a webinar, precisely because we want participants to be able to interact with each other. Is there a setting which will prevent Zoom from disabling the direct messaging feature for large meetings? Thanks!

I use Zoom for meetings almost everyday and today suddenly my video started to appear faded in the meeting, however appears normal in the video settings. Any solutions to this? Image url:  https://jmp.sh/s/L9upJ1UuH65XLn15AUnP

Hello,My students are in China. They cannot access recording any more as it shows:   'Recording can’t be viewed.'Access to this recording is restricted due to the web setting. "Any suggestions? Thank you.