Products

I'm running Windows 11 (Version 24HR (OS Build 26100.3476)) and my browser is Firefox (136.0.1 (64-bit)).  I have a healthcare provider that uses an online portal (https://www.athenahealth.com/patient-login) for virtual appointments.  When I attempt to join the appointments it opens Zoom in a browser window, even though I have the Zoom Workplace (Version: 6.3.11 (60501)) desktop app installed on my PC. When I try to turn on the camera it says, you must grant permission in your browser settings and offers this link for more info (https://zoom.us/wc/support/mic) - note the microphone works just fine, it is only the camera that won't work. Following the instruction at that link, I click the lock icon in the address bar of the browser window in which the telehealth appointment is open and click the ">" ca

We have Yealink T54W for our users that require a physical desk phone. I have added contacts to the Yealink's local directory and remote phonebook. When a call is connected, I've noticed the caller ID name change from what I have set in the local directory or remote phonebook. Is Zoom performing a SIP update when a call is connected? I'm assuming whatever is happening causes at least the caller name to change. In the provided example, the caller name was being reverted to how my cell phone carrier displays my name. The avatar/logo from what I set in the local directory remained too, which seems odd, as I would think it would 1) drop the entire local directory contact that was matched or 2) not allow a local contact name to be changed if matched. In my testing, it seems to occur mainly for inbound calls. Outbound calls seem to stick better. 

Hi I'm in process of developing a tool to capture and record zoom phone calls as they happen. I don't want to use the recordings available after call ends as provided by zoom. I want to record them while they happen. Is there livestreaming phone data available like zoom provides for meetings?

I've looked and found these old threads without resolution: https://community.zoom.com/t5/Zoom-Phone-System/Incoming-Caller-ID-with-Call-Queue/m-p/55346?search-action-id=69989549889&search-result-uid=55346 https://community.zoom.com/t5/Zoom-Phone-System/Caller-ID-Display-and-Directory-Incoming-Calls-Preferences/m-p/216756 We are new to Zoom phone and have prepped a call queue.  Working fine, but it displays as "INBOUND CALLER ID for CALL QUEUE." Is there any way to reverse the order so that we can see what call queue is coming first?  When cal

We have one manager that works out of multiple branches. Is there a way to tie several extensions to one user, so they are able to answer calls at each branch from each local desk phone? We have multi-sites configured. 

When in a zoom call, I can hear everyone fine, but if someone is in their car on a zoom call, i cant hear them or they cut in and out. However, everyone else on the call can hear them with no issues. I have also done the test where i go to zoom settings, Audio, Test speaker(Same as system) but the test chime is SUPER quiet, yet i can still hear all call participants without issue other than those in their car. I'm assuming this may be some AI noise suppression thing as to not hear car noise? But how can i fix this? All other computer audio sources work without issue. Windows 11 ver. 24H2, Zoom version 6.4.2  

This began after a Windows 11 update on Saturday. The microphone stops working for 5 - 10 seconds spontaneously. So, I purchased a new webcam (with mic) but it's still happening. I uninstalled and reinstalled the driver. I changed the microphone settings in Zoom. And it's still happening. I observe two things on the sound monitor on Zoom - sometimes the sound gauge becomes "stuck" at one sound level but my voice isn't being heard and other times it shows no input and my voice isn't being heard. I teach on Zoom - this is a huge problem and I have no idea what to do. Contacted Microsoft and they just tried updating the driver for the camera (which didn't change things). HELP! Thanks.

I was recording a deposition and at the end it would not convert.  It was saved to the desktop and I got the double-click-to-convert  message under the Zoom blue icon but it would not convert.  I am using a MacBook Pro Sonoma 14.6.1.

Hi,  I want to find out if anyone in this community has updated their Zoom for desktop to Zoom workplace. My regular Zoom call from desktop was not working. So I was given through Zoom support that I need to update to Zoom workplace, which I don't think it's like the regular Zoom that I have for the past 3 years. I was able to schedule meeting calls, but I cannot connect via Zoom with the other person (The screen just spins around) It's really frustrating when you paid for something, you cannot get live phone support.  Help! Thanks, Jenny 

Helping a client use a zoom app that records audio. It works on all machines (windows and mac) that I've tested, but the pop-up that says "[Blank] is requesting to record this meeting" does not appear for them. They are the host. We've gone through their settings and they match mine. It doesn't seem to be a Windows update problem (they're using Windows 10), as the app functions as expected with the pop-up coming through on Windows 10 and 11 machines. Anyone else run into this problem? Is there a setting that I'm maybe missing that they need to fix? 

I switched to Zoom phone from Nextiva.  I was able to send text messages without a problem or challenge.All my texts message are personal directed and I am not using them as a marketing tool. I am NOT running a marketing campaign and I NEVER send a text to multiple people at the same time.Yesterday, Zoom changed my texts messages to include the following words after my texts: "For help, reply HELP. To opt out, reply STOP."That is not fair!!!!! As it makes my texts look like I am sending generic mass marketing text, which I am not.HOW DO I STOP THAT!!!! Did I make a mistake about adding a campaign, to my account?If I delete the campaign, will I still be able to send individual text messages to my friends and business clients?If anyone has a solution for me please me get back to ASAP and let me know how I can stop these words ""For help, reply HELP. To opt out, reply STOP." appearing in my texts messages. Thank you.

I have a new computer with Windows 11, fully updated and audio drivers are up to date (Yes I checked each of the three that come with Windows 11 ASUS), I have no sound enhancements on or spatial sound. My speakers work perfectly for videos, etc. on my computer, and on youtube. I just downloaded zoom, made sure I had the latest version (I uninstalled and installed 3 times to make sure it wasn't a weird installation issue). I tried three of my headsets, all brand new and they work on my other PC without issue. I also tried the speaker, with no headset. The problem: I go to do an audio test in zoom and the sound plays for 2 seconds and cuts out, then I try to test again and it doesnt do sound at all. Only zoom has the sound issue, I checked my computer, youtube videos, etc. I also did every test for sound in Windows settings, and let it check for issues. There are no issues, I have tried everything except reinstalling the drivers for the audio, but the audio works on

I’m having an issue when phone registered Avaya J179 phones with Zoom Phone. Everything seems to provision correctly in the admin portal and I’ve assigned the proper licenses, but every time the phone boots it displays: The phone is not licensed in zoom This message persists until the “OK” button is pressed. After that, the phone behaves normally. It doesn't affect calls or features immediately after, but it's persistent and disruptive to users.Questions:Is there a known prerequisite or license type (e.g. Avaya license, Zoom “device license” vs Zoom Phone user license) that might be missing?Has anyone resolved this “not licensed” boot message for Avaya desk phones?Thanks in advance!

When I enter in the app Zoom Meetings, I can't go to the profile or the initial page because it requests an update, a 5.15.5 or higher version, but the Zoom website show me Zoom Workplace version 6.0, but when I download and try to enter , the same version appears and the same thing happens (the update request). What do I do? I need to record my classes.

6.5.0 Breaks Call Control ActionsThe option under Settings > Phone > Calling Preferences > Call Control Actions is non-functional as of 6.5.0Downgrading to previous versions fixes this. 

Hi, can anyone direct me to how to setup single phone numbers. I've bought one number but the setup has assigned it to a company line that needs extension numbers. Pulling my hair out, I'm sure it does not need to be this complicated. Thanks in advance for any guidance 

Until recently, when we would elevate a voice call to a meeting, the voice call would stay connected.  Now, the only option is for the end user to use their computer/meeting audio.  Has anyone else experienced this? How can I revert it back so that the voice call can continue.  We us this feature so that our end users can share their screen, so do not need it to change the audio to be through a meeting.  We are trying to sunset another product we use for screensharing and all my agents are now reverting back to the old product as this is not working well.

The recording of our meeting today has audio but no video. Does anyone know what caused this so I can avoid it in the future?Thanks! 

Unknown error occurred" Error code: 5456000 Please let me know if you know of a solution.

I have purchased a wireless mic that plugs into my usb-c port on my Samsung Galaxy S21+. The camera on my phone locks up the USB mic,  however zoom does not.  I don't even see an option to pick the mic source from my phone.  I would really appreciate any help. 

Hi everyone,I am having issues with my audio input on my macbook air laptop.  During a meeting my host can't hear the piano that I'm playing.  I have selected 'original sound for musicians' and ticked 'High-fidelity music mode'.  But the microphone still won't pick up the piano sound.  I have played around with all of the other settings, restarted the laptop, increased the volume to maximum and nothing fixes the issue. Thanks,Sol

I've confirmed I have the correct format (using the copy invitation setting). What else could be causing this?

Zoom is fully functional on my 2021 Macbook Air, but, when I connect to the Dell S2419H monitor, I have no microphone audio: class participants cannot hear me. I've reloaded Zoom, plugged and unplugged, rebooted, retested, and howled at the moon. Apple tech support couldn't resolve it, and my account doesn't qualify for Zoom tech support. Any suggestions anyone?

It used to automatically change my status to away when I locked my PC.  Now it's not doing that and it has to wait for the inactivity time. I don't want it to do that because sometimes I'm at my PC having a discussion with someone so don't want it to go to away status.  I want it to turn to away like it did before.  How do I change that back?

Hi. I was the host of a zoom meeting and when I recorded, I selected on my computer. (I use windows).  I have that recording and it works. Is it at all possible to upload it on zoom cloud for sharing or is there a copy in the cloud somewhere? Or how else can it be shared? Thanks, M