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I have a Pro Zoom Account. have a Meeting room in my account that anyone can join at any time, whether I am there or not. It's been up for almost 3 years. I almost never have tech issues - maybe twice in 3 years.When I learned about the Breakout Rooms feature, I created breakout rooms for this Meeting which have been used for a couple of years.The Breakout Room option is set up so anyone can open it (or a number of members of this group who have the host key can open them - I forget which.)Today I came on the Zoom room and another member who can open the breakout rooms was already there tho not available to talk at that moment...But the breakout rooms were not open and the option to open them did not show up in the menu.This never happened before. I checked my account to make sure the option was still selected --  everything was fine.I checked everything I could think of..

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Hello, This morning my Zoom has reaction floaters going up from the bottom of the screen every time someone makes a reaction, Hearts, thumbs up etc. floating up the screen. How do I turn that off?

How do I improve my video resolution on a Pro plan? I already have myself set at HD, and I checked 1080 under video settings, but am still not satisfied with the video quality 

when I get a notification of a cancellation to an meeting, the email doesn't show the date.and so I have to download the ics file before I can read the date of the event that was cancelled. 

I keep receiving unsolicited Zoom meeting invitations from different Gmail addresses. Each time I block or unsubscribe, the senders simply use a new address and the invitations start again. Outlook then displays constant reminders, which is extremely disruptive. Could you please advise how I can stop people from automatically adding me to Zoom meetings, or at least require my confirmation before an invitation is placed in my calendar?

Hi, I've been getting a measly 640p video for each recording and I think I've tried everything this forum has to offer. And my recordings are still 640p. I'm the host and I record meetings/interviews, but I'm not part of the conversation itself. So, I log on, make sure it starts recording and turn off mic and video. Is this the reason why I'm not getting recordings with a higher quality? This page says video should be on but does that mean for every participant or, more specifically, for the host?https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066421 Thanks for any help in advance.

suddenly, starting a few weeks ago, the meetings tab is completely blankI have deleted and reinstalled the software - this didn't solve the problemstrangely, sometimes the meetings tab has all my upcoming meetings in it, as it should, but most of the time it is blankthis seems to be glitchusing zoom on macOS 18.5 (intel)

I keep  getting this image when I try to start Zoom Workplace. Just started to have this happen.Post does not allow an image to put here? Keeps saying "Virtual background is still loading" & black screen 

The video on my Lenovo FHD webcam will show only a black screen when I attempt to use it with Zoom. The camera is otherwise functional, and it will do audio on Zoom. I am using a MacBook Air running Mac OS 15.5.

Hello! Lately, my Zoom meetings are automatically deleted as soon as they are scheduled.I don't know if it's some update but it's very annoying. I get an email telling me that they are in the trash and I have to resume them again.Can you help me?

I have a user experiencing some issues with accepting calls through Zoom mobile. They are having difficulty accepting calls through Zoom on the company cell phone and the Zoom pop up screen that displays when a call is coming in is also not showing up.  In the Zoom mobile call history, there is also a message that says "The calling feature in this application has been disabled by your administrator." I've updated the application and restarted the device and for a while they can make/receive calls but then the issue starts again. I've matched the user's settings with someone else that isn't having any issues and the pop up still displays. Any help is appreciated!

I have a dual display setup—one 4K monitor and another 1080x1920. When I turn on the camera, CPU usage goes above 60%, which also slows down screen sharing. When I turn off the camera, CPU usage returns to normal and screen sharing works fine. Is there any way to handle this?

Hello.I do online piano lessons.My zoom does not do stereo. I have "original sound for musicians" selectedAnd also "stereo audio" I have 2 microphones hooked up through a focusrite audio interface.When I unhook one of the mics and do a "test microphone" I hear the play back coming back from BOTH speakers. My audio interface is working fine. When I use a normal audio recording software such as pro-tools, left and right microphones are honored. Can someone help me troubleshoot? Thank you 🙂Noam 

Hi there,I'm after some advice. I recently recorded myself giving 1-hour lecture whilst sharing PowerPoint slide decks with my video in the top right-hand corner of the screen. When I visited the recording, I can see that it captured my video in the top hand corner but is missing my slide deck - the screen just says "playing picture in picture".Can anyone advise whether I have lost the content and may need to re-record?ThanksBrooke

Hi, we are hoping for some guidance. We are setting up zoom meetings, and adjusting the settings so everyone it muted as they come into the meeting. however attendees continuously unmute themselves and start talking over the presenter. Is there a way to make it so an attendee can not unmute unless the admin unmutes them? 

Can I obtain the meeting log that shows who shared their screen during the session?

I've noticed when managing or creating new User Roles for our admins, that the Phone System Management section is just all all for one or none for all. We can either enable the role full access to the entire phone system or no access at all. We have admins of different levels, but even our lowest level creates accounts and assigns licensing, so they need to access Phone System Management to add a user to the phone system, as well as the appropriate license for the user. However, they don't need the ability to go into Auto Receptionists or Call Queues and make changes. I'd love for the role permissions in the Phone System Management be expanded to let us get more granular.

After finishing a Zoom Webinar in Zoom Events (with one session) am I able to retrieve the Q&A questions that were submitted by the audience? I can retrieve a Q&A Count in Reports, but cannot retrieve the full questions themselves. 

Hello All. We use Zoom Webinar for our training events.  I do recordings the same way each time.  The recording window is maximized when I start the recordings and stays maximized all the way through.  When I open the recordings later sometimes the windows are maximized and sometimes the widows are smaller. Has anyone dealt with this issue and if so how did you resolve it?  Also for the smaller screen recordings is there a way to make those maximized without reducing the quality of the video? Thanks for your help in advance.

When I connect an external monitor, the camera does NOT rotate in landscape mode (in the external monitor using DEX). I can turn the device and it might lock for a few moments, however when I interact with the app it reverts back to 90 degrees I've tried all the possible settings in the Galaxy Tab S8 and the Zoom meeting app (Version 6.4.11.30526), without success. It works great on Google Meet without issue. Can you help?

Hello! I can not figure out how to enable AI Companion Summaries to be automatically sent to the host, myself. I have this checked and enabled in the settings but it is telling me that I have disabled certain AI Companion Summary options, but won't tell me what. I can also not Share AI Summaries because it says I need to enable email notifications, which are all enabled. Please help!

Would it be possible to have an email with the next steps that arrives automatically with the transcription or sent via Zapier?

I had a long meeting with several stakeholders and we resolved a lot of issues, however, the AI companion was set to start and didnt - I assume it was capturing details and would send me a smart summary - it did not.  Is there any way of capturing the meeting summary, recap and topics and actions?  Will be very disappointed if I cannot get them. Any help would be appreciated.ThanksDecaln 

I noticed that when using the AI Companion for notetaking/meeting summary and trying to record the meeting at the same time, none of my recordings are available. This is frustrating clients. Does anyone know why this is happening and how to fix it?