Zoom not working. Keeps saying "Virtual background is still loading" w/ black screen | Community
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G
Newcomer
Greta-C
Newcomer
August 27, 2025
Question

Zoom not working. Keeps saying "Virtual background is still loading" w/ black screen

  • August 27, 2025
  • 1 reply
  • 13 views

I keep  getting this image when I try to start Zoom Workplace. Just started to have this happen.

Post does not allow an image to put here?

 

Keeps saying "Virtual background is still loading" & black screen

 

1 reply

S
Community Champion | Employee
stueker
Community Champion | Employee
August 28, 2025

@Greta-C Can you please check whether the correct camera is selected.

For example, one scenario in which this can happen is, when your laptop is connected to a docking station, the laptop is closed, and the camera of the laptop is selected instead of the web camera connected to the docking station.

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