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Video on Lenovo webcam won't work on Zoom

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The video on my Lenovo FHD webcam will show only a black screen when I attempt to use it with Zoom. The camera is otherwise functional, and it will do audio on Zoom. I am using a MacBook Air running Mac OS 15.5.

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MGSR

Community Manager

Hello @ChaimbenYaakov,

Welcome to the Zoom Community! We're glad to have you here!

Kindly check out this article for troubleshooting camera issues.

Let me know if it worked for you or if you need further assistance.

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ChaimbenYaakovAuthor

Explorer

I deleted and reinstalled Zoom Workplace but continued to have the same problem. The camera works in other situations but does not work on Zoom.

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MGSR

Community Manager

Hi @ChaimbenYaakov!

Did you see the previous response?
If it has resolved your inquiry, please press Accept as Solution.

If you need further assistance, please let us know.

Have a great day!

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christinot

Newcomer

Hi, I am having the same issue. I've tried all of the steps in the troubleshooting doc you linked and my Lenovo webcam is not working with Zoom (but works in every other video application)

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MGSR

Community Manager

Hello @christinot,

I'm sorry the article did not help solve your concern. Kindly submit a ticket to our technical support team for further assistance.

Have a great day.

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aaruny_a

New Member

hi @MGSR, I am facing the exact same issue with Lenovo’s FHD 300 and the article didn’t help. I changed my USB port and updated my Zoom, it did not work. For context, the webcam is detected on other applications including Teams and Facetime. Zoom is also working perfectly fine with my Facetime camera. This is a Lenovo FHD 300 specific issue being faced only with Zoom.

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Sidharth Krishnan

Newcomer

Worked with Support, and it works for me now.

Here are the steps I performed:

1. Start a new meeting, turn on video.

2. Open "Video & effects settings". Under the "Video" tab, choose the Lenovo camera

3. There are three checkboxes - "HD", "Original ratio" and "Mirror my video preview". Check the "HD" box.

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Sidharth Krishnan

Newcomer

Same issue here. Lenovo 300 FHD, on a MacBook Pro M5 Pro 16-inch (2026), macOS Tahoe 26.5 (25F71). The camera works perfectly fine on other applications, like Google Meet, Teams, both the desktop applications and the browser version. It’s really just Zoom that isn’t working. Please fix this, thank you.

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Sidharth Krishnan

Newcomer

I got this fixed by working with the Support team and following these steps:

1. Start a new meeting, turn on video.

2. Open "Video & effects settings". Under the "Video" tab, choose the Lenovo camera.

3. There are three checkboxes underneath that - "HD", "Original ratio" and "Mirror my video preview". Check the "HD" box.

It just turns on.

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