Products

Hi, we are currently setting up our call queues and a feature we had with our old system was that a caller can Press 1 anytime to go straight to the voicemail of the call queue instead of waiting. Is it something possible with Zoom Phone system? Thanks in advance!

It seems when a meeting has been rescheduled, or starts early the companion is not on. I click and it shows companion IS on but at the end there isn't a summary. This is super frustrating.  Any pointers on this?  Thank you

Hey Zoom team, We have started to use Zoom simulive for running regular trainings as part of our scaled customer onboarding programme (All of these were live previously). We always have moderators proactively sharing information in the chat as well as answering questions in the Q&A but we have found that the experience for the user is a lot less personable before given that the moderator cannot be seen on camera also.Is this something that you are planning to implement for simulive? It's a major blocker for us. I understand that it's possible to do the live Q&A afterwards but without being able to see the moderators during the session there has been some accusations that it is not even real people in the chat and that they are AI bots. We want to make the experience more personable.Thanks,Cliona

Hi all, Is there any other way to view workspace questionnaire results other than to download the CSV report from the Dashboard? I want to use the questionnaire to gather event requirements when a user books a Zoom Room (e.g. number of attendees, catering required, etc...) but find it cumbersome to download the report each time I need to the view the results. Thanks

I lost live transcriptions of a meeting I held. How can I retrieve them?

I am attempting to update the email address associated with a license on one of my site's subaccounts. Initially, I created a new user account associated with the new email address, and deactivated + transferred the old account's license to the new account. However, I forgot that there was an upcoming webinar still scheduled on the old account, so I deleted the pending user and returned the license to the old account.I then remembered that I could simply update the account's sign-in email to the new email address in user management. However, when I enter the new email address and complete the captcha, I receive an error message saying that "email 'xxxxx' has already been used."I can no longer see an account associated with that email under neither users nor pending users in the subaccount, and I can confirm that the email is not in use among any other subaccounts nor our main Zoom account.Is my deleted invitation to that email address still cached

Why is my Zoom Scheduler showing No Availability when I have time available for bookings? It has nothing to do with conflict with my other calendars, I have time available for sure. I don't understand why it has the whole day showing no availability. I would attach pictures here to show but not sure how. 

I need your help and collective wisdom, I am having some issues while sharing my PowerPoint presentations and viewing my presentation notes at the same time (I want my presentation notes to be visible only to me, not to the participants). I have both MacBook Air and mac book pro m3 laptops, I have the same issue on both.1) When I do Presentation View in PPT slideshow options, everyone can see my presentation notes in the side panel. I want only me to see the presentation notes. What can I do to prevent others from viewing them? 2) When I do Basic Screen Sharing of my PPT, I cannot see my presentation notes in the side panel. So when I choose Advanced Share Screen - and make a section of the screen, it appears as a blurry quality resolution for most participants. The framed part of the shared slide appears clear on my side, but not for everyone else. 3) Before sharing, I open my own slide in presenter mode. Then when I say share screen, on

I would really love to see an RTT feature implemented on Zoom phone as a basic accessibility need. It is crucial to be able to make and receive calls as RTT for the system to be accessible to all. I can't find any way to make/receive RTT calls at the moment. 

Hello, Even though my microphone works correctly during meetings (the green level indicator moves and the test microphone feature works), my recordings contain no sound at all.I have tried both cloud recording and local recording → in both cases, the MP4 and M4A files are completely silent.My microphone is not muted during the meeting.I verified that all recording settings are enabled in my Zoom account (record active speaker, record audio file, etc.).I tested with different microphones and manually selected the device in Zoom settings.I updated Zoom to the latest version (Zoom Workplace).I restarted my computer after reinstalling.My network statistics show normal values (latency, jitter, packet loss = 0%).Despite all this, the audio track is still missing from every recording.Can you please help to

Hello So I wanted some people to join a meeting but they can't use internet. In the UK it was free to dial in to a meeting using ordinary minutes on a phone plan. Anyway, I digress. I live in Africa now. The current option is to put my phone next to the computer speaker and they ring me and listen on an ordinary phone call. Not ideal, but it works. Just wanted to ask on here in case there are any other options, like somehow plugging the computer sound direct to the phone. Thanks! 

Does anyone know the correct settings I should have for Zoom permissions to make the audio output work for my headphones?  Zoom tech support does not.   My headphones work for Zoom meetings for people inside my organization, but not when I need to have a meeting with someone outside of my organization.  However, my headphones work for every other application I use. I have a new MSI laptop that this is happening on.  It's running Win 11 and I have Zoom Workplace Pro Version 6.5.7 (9933) I have to keep my old laptop just for Zoom meetings because it works on that machine. (Dell)  I don't know how to check settings or permissions, so please feel free to walk me though this like I'm 2 years old...LOL. Thanks for any help.  

Hello. I can't login via mobile phone. I keep getting error code whenever I try to login using my email or Google account. Can anyone help? My mobile is HONOR Magic7. I have already tried to update the zoom app, reinstall it and to restart my mobile, but that didn't help. 

Last month I started using zoom phone and then I purchased a package of US and Canada unlimited calling plan and now this month everything is turned into basic I don't know how last night I was using zoom phone and now it's showing nothing infront of me and I don't know what to do and also the zoom suppo

I just had a meeting, which I recorded. I thought AI Meeting Companion was automatic, but it appears not to be. Can I still get an AI generated summary of my recorded meeting? Thanks!A

We're using a Zoom Phone Call Queue for an internal use case. Think of it as a hotline that folks in the field can call should they require assistance. The queue is manned by a team that is specifically setup to handle these calls, so a call queue just made the most sense. Right now, the call queue only shows in the desktop app when I search for it in the phone number box. It doesn't show up in the contact search and it doesn't show up at all in the mobile app which is what our folks in the field primarily use. Can we please have a toggle on call queues that has it listed as an internal contact? 

I'm working with an account that hosts webinars. When I log in on the browser, and then try to launch the webinar, the browser forces me to use the desktop app. There's no way around it - I'm always redirected to the desktop app. When I'm in the app, I can't find a list of the webinars to join directly from the app. It's just a weird experience to have to log in on the browser to find the link to join, and then get redirected to the app. I'd love to be able to start in the app, or stay in the browser. User error? Is there something I'm missing?

There is a scam going on. They want to send you a zoom link. If you have a PC and you allow this, they will be able to hack into your system and find out your personal info. They cannot do this to a Mac. I always tell them I am initiating the Zoom meeting only. This is happening in the wedding industry but I am sure they are trying other places where you are in position to try to sell them your services. Has anyone else experienced this yet?

I can’t find any meeting list on google or on my zoom app ,im new to the NA online zoom after being sent a link for a midnight zoom meeting,but can’t find any more ,please help 

Hi, I have an issue with creating new hub in Zoom Events.I have Zoom Events Unlimited license, I am logged in with correct account but I am having Access Denied error and can not create hub in Zoom Events.I am located in Ukraine in Kyiv and can not set up Stripe or PayPal account.Billing information is updated, there is no geo-blocking in account.Any ideas?Maybe this will help:I see this error in Console:Uncaught (in promise) Access denied 2/e/billing/account:1 

In a previous version, when you were sharing computer audio only, the "stop sharing" red button was still available on the floating toolbar. Now, when sharing audio, there is no toolbar and the only way I have found to stop sharing my audio is by having to share something else, which is a very clunky and unprofessional workaround. Am I missing something?

User will sign in to the Salesforce softphone, they'll make a few calls and then will have to login again and refresh the page all over again. Does this happen to anyone else? 

I want to make sure the panelists cannot see any attendee names, as well as the attendees not be able to see the names of others.  I also want to make sure that the Q&A and Chat all names are anonymous. In other webinar platforms there is an option to force all names to anonymized. Is this possible in zoom webinars? If so how? Thank you

 I was online in the car while on a zoom meeting and went to an underground parking. That cut off the mobile data connection for a few moments and went back up after that. And the connection started to go on and off. Even now, whenever I do a zoom meeting, the mobile data connection goes on and off with around 3 seconds interval between an on to off.I hadreinstalled, not working,called network service provider, it suggests I reset network settings, which I'm not doing it yet because I don't want to lose passwords,and then what has been done was I cleared cache and data, but the problem still occursShould I really reset network settings? 

a Company keeps adding me to their events. I’ve never asked to register to. They send out the links under multiple different email addresses and it feels very spam and been going on for about 3 months multiple times a week. I’ve been personally contacting them asking them to remove me as as well as canceling the registration. Any advice on how to get off this group’s master list?