Hello, Even though my microphone works correctly during meetings (the green level indicator moves and the test microphone feature works), my recordings contain no sound at all.I have tried both cloud recording and local recording → in both cases, the MP4 and M4A files are completely silent.My microphone is not muted during the meeting.I verified that all recording settings are enabled in my Zoom account (record active speaker, record audio file, etc.).I tested with different microphones and manually selected the device in Zoom settings.I updated Zoom to the latest version (Zoom Workplace).I restarted my computer after reinstalling.My network statistics show normal values (latency, jitter, packet loss = 0%).Despite all this, the audio track is still missing from every recording.Can you please help to solve the problem and understand why Zoom is not saving audio in my recordings, even though the microphone works correctly in meetings? Thank you for your help !PS: I use a PC - windows 11

Newcomer

Question

Audio missing in both cloud and local recordings

Forum|Forum|5 months ago
August 28, 2025
2 replies
1 view

Hello,
Even though my microphone works correctly during meetings (the green level indicator moves and the test microphone feature works), my recordings contain no sound at all.

I have tried both cloud recording and local recording → in both cases, the MP4 and M4A files are completely silent.
My microphone is not muted during the meeting.
I verified that all recording settings are enabled in my Zoom account (record active speaker, record audio file, etc.).
I tested with different microphones and manually selected the device in Zoom settings.
I updated Zoom to the latest version (Zoom Workplace).
I restarted my computer after reinstalling.
My network statistics show normal values (latency, jitter, packet loss = 0%).

Despite all this, the audio track is still missing from every recording.

Can you please help to solve the problem and understand why Zoom is not saving audio in my recordings, even though the microphone works correctly in meetings? Thank you for your help !
PS: I use a PC - windows 11

storyhub

Community Super Champion | Customer

Try making a Zoom clip to see what is recorded. Did you ask for and look for a separate audio file in the cloud recording? Did you check the admin > account management > account settings > recording & transcript settings? Did you check the local recording folder for a separate audio file?

If this works please click accept as a solution.

L

LNARCAuthor

Newcomer

Thank you for your help!
I had already tried all the suggestions you made.
It seems it was a bug, as the sound is now available on both the local and cloud recordings without any action on my side.

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