Products

Hello, I need help deleting a product from the shopping cart. I cannot find a delete button! Thank you so much!

Hello! I just bought Large Meeting 500 participants. I had scheduled a meeting before buying Large Meeting. The meeting is tomorrow. Will the meeting host 500 participants?

I added the Zoom doc tab to one of my customer's chats.However, after deleting the Zoom doc, I can’t remove the tab or make any changes to it.I’d like to delete the tab from the chat. Is there any solution?

Hello, everyone.Yesterday, on July 29th, 2025, I made a cloud recording.I didn't initially enter the online meeting. I was turned to a "Host". Since I was panicked about full storage, I used a Cloud Recording. Everyone noticed that the recording was in progress. Later, as I checked my recording history, cloud recording, I couldn't find that.As I contacted the customer service, I was told that it usually take 24 hours to process via Cloud Computing. It's been over 24 hours since the meeting ended. There's also not a single email about the cloud recording.Additionally, my account is Basic account, so I won't get help from anywhere. Does anyone here have solution?

About a week ago, I noticed that my Zoom meetings were no longer being stored in the Zoom app itself even though I had exported the information successfully to my iCal. I then noticed the Zoom app was saying that I had not connected a calendar. As I see on other parts of this forum, there does not seem to be support for iCal. What is worse, is that, having unsuccessfully tried to connect a calendar, I now do not seem to be able to schedule a meeting at all. Can someone in Zoom Technical please contact me urgently to talk me through what needs doing? I am writing from the UK / GMT. I also do not want to start doing a calendar in Office 365 or Google.

I bought a new laptop basically for conducting Zoom job interviews, but audio will not work in Zoom desktop despite spending hours messing with drivers, settings etc. !!   This is extremely frustrating.   I have a Swift GO 14 lap top (SFG14-71T).Windows 11 Home came pre-installed on laptopRealtek driver 6.0.9514.1Zoom version must be latest as I just installed it 2 days ago Speaker does not work in Zoom regardless of whether I select "Allow hardware acceleration of audio..." and "Enable audio enhancements". Troubleshooters do not fix anything for me. Speaker works fine in youtube etc. and all other windows applications Why does your sound not work Zoom??     

Hello, We have about 7 team members who work in different offices in the building and offsite. We would like to bring them together so we can collaborate during the day. I know we can use Zoom for meetings but the problem is these team members already use Zoom heavily for company meetings with customers.  I am looking to have a secondary system put in place so we can have all of our staff in a conference throughout the day so we can collaborate and talk with one another while they are working their primary calls.  Anyone have any ideas how I can accomplish this? 

Hello, We have a somewhat unique ZCX customer use case.  During normal business hours a restaurant chain might call this customer and request some new food orders (bulk food supplies).  However, some businesses are focused on late-night or after-hours such as bars or or other food and entertainment venues and need to perform fast paced tasks with this vendor out of band.  One of these customers might call into the Zoom contact center and place an entire bulk order over voicemail, sometimes dozens of items or part numbers etc. These voicemails, while probably 2% of cases, exceed the 5 minute limit imposed by Zoom contact center for inboxes. Can we get this limit bumped up to 10 minutes for individual voicemails?

I would like to request the inclusion of a specific "Work Started" filter option in the agent history report in the contact center

Waiting room is enabled under my Zoom settings, but yet everyone that joins my meetings are not placed in a waiting room. I have verified these are not co-hosts. This randomly started happening and it seems the setting is not taking. I have disabled and saved and re-enabled a few times. Still no luck.  

This is such a simple problem, I can barely believe I need to ask.  My ZOOM software was many months old, so I installed the latest just now and rebooted my Windows 10 PC.  I started ZOOM as usual, but I only get 1 window, the one with the controls along the bottom.  I have always had a second window, which I use for the speaker, and use the first window for the gallery.  I can't find a way to open that second window.  In addition, ZOOM is not showing the feed from my camera.  In video settings it identified the correct camera, but it is only showing my background;  no video at all.  Help!

Добрый день! К сожалению, с сегодняшнего дня почемуто начали блокировать ZOOM в городе Херсоне, видимо стали считать его окупированной територией. Ошибка при авторизации 100000403. В городе находяться сотни преподавателей, учеников, учителей, студентов которые очень зависят от Zoom. Прошу пересмотреть политику блокировки в даном регионе так как многие не смогут посещать онлайн занятия. 

I followed the article described in Zoom to apply the SetSuppressBackgroundNoiseLevel setting via registry keys on Windows devices where Zoom is already installed. However, after applying the configuration, users lost the ability to modify the audio profile settings. How can I set this value as a default while still allowing users to change it if needed?" ThanksRavindra K

Windows laptop, zoom and windows updates all done and rebooted.  Lately if I'm sharing a video with someone - specifically sharing that window - if I flick to another window (to take notes), the screen sharing pauses and/or shows the other person a black box. It never used to do this, I used to be able to keep sharing the video while taking my notes. It's really stuffing me around!I don't want to share the notes window - I just want the window with the video to continue being shared with the other person. 

Hi everyone,  I would appreciate your input on this issue.We use Yealink T58W phones; these phones are constantly rebooting for firmware updates.When the firmware reaches 40% the phone reboots and does the same thing again & again, not stopping.Reached both yealink and zoom.They are not able to find the resolution yet.Is anyone experiencing the same issue?Also, on the Yealink phone, the admin/admin credentials aren't working for me.Did a factory reset as well. Best Regards,Manoj

Hi.  For the Zoom account for my synagogue, Waiting Rooms are disabled and Allow Participants to Join Before Host is enabled.  But it doesn't work.  Participants who attempt to log in before the host still get the "Please Wait for the Host to Start this Meeting."  Some setting must have changed but I can't figure out what.  Any idea why?  Thank you.

Hello, We are getting setup with Zoom Phone and we have a few Yealink desk phones. Does anyone know how to add contacts from within our organization who use Zoom, so I can have them on my phone with their Zoom presence?  Thanks

I have an iPhone 14 Pro on iOS 18 and an iPad Air on iPad 18. When I start a meeting on iPhone it immediately closes it out. Tried restarting phone, checking camera privacy settings, reset the phone settings, updated zoom, changed network, reinstalled zoom, EVERTHING. Nothing helps. On my iPad, I can’t activate the front facing camera but the meeting does stay open. Is Zoom really this buggy? I tried Zoom (with my account) on my wife's ipad that has iPad 17 on it and everything works.

I am trying to connect an external mic with iPhone and while most of the other apps like voice memo, etc recognizes the mic and works on that mic - while connecting to Zoom meeting, it uses the iPhone's in-built mic and does not use the external mic. I tried looking up settings but didn't see an option to switch the mic. How can I switch the mic that zoom uses?  

When I get an SMS or a voicemail on my Zoom workplace phone account, I want the system to send me an email alert. I'm used to Google Voice doing this, but just switched to Zoom phone. Please tell me there's a way?Thanks!

Does Zoom offer Chat Statistics ?  I am inquiring  if there is a way to concisely view the following chat metrics:High Priority-how many messages were sent, and by whom-how many times a person was @ in the chat/channel-how many times a mention group was @ in chat/channelLow Priority: -who interacted with messages (sorted into emoji & reply)-view number of daily/lifetime clicks of chat resources and by whom-added & removed list of members time stamped

I've enabled original sound for musicians (and yes, clicked the button at the top to actually turn it on), enabled Stereo in the audio settings. Even went to my account settings to enable and force stereo audio for clients. I've recorded the meeting onto the computer. And sound is mixed down to mono... The music I'm playing is stereo, the microphone device is sending stereo, but Zoom is outputting and recording a mixed down to mono version which sounds hollow because the L and R channels of the source are out of phase and when they're simply added they cancel each other out. How do I get Zoom to actually record and send stereo audio?

After I record a part of a meeting I wait for the pop up to tell  me that it is ready ,  then i go into the recording area of the site,  I delete the video file,  and the translation file  leaving only the audio file.    I then download it to my computer.   It downloads as an MP4 file,  which is not how I want the file to download.   How can i get it to d/l as mp3?  also,   Out of the 3 files that are recorded when using the recording feature.   I always delete the video and the translation.  (first and last file listed in drop down list)     Is it possible to turn off the creation of the video recording and the transcript prior to recording?   That way only the audio is created?   

Hola buen dia, deseo recuperar una grabación de una reunion que acabo de terminar, ya que cuando se estaba convirtiendo se fue la luzPor favor, me pueden colaborar?

It would be really nice if we were able to choose where a phone call notification popped up on our screen. Currently, there is only one option: a giant white pop up in the middle of your screen while you're trying to do your job. I'm an administrative assistant and I watch several different phone lines, but I don't always have to answer them. Jabber has a very unintrusive phone call notification pop up in the lower right hand corner of the screen right above the system tray. This option needs to be added for Zoom.  Apologies for not knowing what all the official technology terms are, I am not a tech person.