When I receive an SMS on Zoom phone, get Zoom to send me an email | Community
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Newcomer
August 18, 2025
Question

When I receive an SMS on Zoom phone, get Zoom to send me an email

  • August 18, 2025
  • 1 reply
  • 11 views

When I get an SMS or a voicemail on my Zoom workplace phone account, I want the system to send me an email alert. I'm used to Google Voice doing this, but just switched to Zoom phone. 

Please tell me there's a way?

Thanks!

1 reply

junO-
Community Champion | Employee
Community Champion | Employee
August 20, 2025

Right now, Zoom Phone doesn’t send automatic email alerts for SMS or voicemails

What you can do instead:

  • See in-app notifications with red badges for new voicemails

  • Get push notifications on your mobile Zoom app

  • Adjust admin settings for stronger in-app alerts

What’s not available (yet):

  • Email notifications for SMS

  • Email alerts for voicemails

  • Email forwarding like Google Voice

Next steps:

  • You can submit a feature request to Zoom Support (this is a popular ask from users moving from Google Voice).
    @MGSR can assist you with submitting a feature request through Zoom’s support channels.

  • Double-check your account settings for any notification options.

  • Try using the Zoom mobile app for real-time SMS and voicemail alerts.

    BR,
    junO