Products

I was designated as a Panelist on a recent Zoom meeting where I was to share my PowerPoint with the audience.The Host and I did a “sound check” before the start. I was able to click on “share sound” and my PowerPoint. The Host confirmed that she could see and hear my presentation, as well as the sound of the embedded videos.Then the Host asked me to stop sharing so she could verify if her PowerPoint was working. After she did this, I went back to my presentation and found that I could no longer share my sound. I could see the option to share, but I couldn’t click on “share sound”. Also, the choices for screen sharing had decreased.I was able to share my screen, but could no longer share my audio. What would be the solution to this problem for future reference?I’m using macOS 15.6.1 (24G90)Thank You!

I received an invite and the email says I have to "view invitation in 10 days". Just wanted to confirm, is this link malicious? https://zooommeetiing.com.es/

We are currently working on a project in our team where we need to transfer video recordings from Zoom Cloud to our own servers. Our plan is to use the Zoom API to download and then delete these recordings. While testing, we found that the API endpoints which return download links for recordings respond with an error about missing scopes (e.g. [cloud_recording:read:list_recording_files, cloud_recording:read:list_recording_files:admin]). However, when we open our app in the Zoom Marketplace, we cannot find these required Cloud Recording scopes in the Scopes section. Our current app is of type Meeting SDK, and from Zoom documentation and community discussions, it seems that Meeting SDK apps do not support Cloud Recording scopes. Instead, the app type must be Server-to-Server OAuth in order to use these scopes. Could you please confirm if this is the reason why we cannot add the Cloud Recording scopes? And if so, is the correct approach to create a new Server-to-Server OAuth app for ac

Hey everyone, I’m trying to capture Zoom’s post-quantum TLS traffic with Wireshark, but so far I haven’t had success. Setup:Windows computer hosting the meeting (E2EE enabled).Another Windows device acting as an access point (via hotspot).Pixel 8 running the latest Android version, connected to that access point.Wireshark is capturing traffic on the access point’s interface. What I tried:Started a meeting on the Windows host.Joined the same meeting with the Pixel 8 through the access point.Captured all traffic and checked the TLS ClientHello/ServerHello messages.Result:All Zoom TLS traffic appears to be non-PQC.However, the in-meeting green shield does show “Post-Quantum End-to-End Encryption.”

The zoom microphone does not work on my laptop. The zoom speakers do work.I have carried out trouble shooting and in my laptop settings it gives zoom permission to use it. I have tried all the trouble shootings, none solved this issue.My laptop microphone has been tested and it works. There is no reason why after checking everything is correct why there is no sound from the microphone. When I test it it is silent.Any suggestions?

I have an older laptop with Windows 10 (which for some reason can't be upgraded to Windows 11).  I take voice lessons via Zoom and lately my teacher can't hear my high notes.  I tested them under my Zoom settings and sure enough, nothing after certain pitches, so it's definitely a clipping problem.  First, what can I do?  And secondly, if it is solveable, could I get specific steps to solve the problem?  Thanks in advance!

In the Panelist Invitaton list, I always use the copy button and send my panelists their links.  Today, i am unable to open that, and it tells me to refresh my page. I have cleared cache and tried on multiple computers.

We usually have 5-15 upcoming webinars in our Zoom account and we want to monitor the number of attendees in the weeks before the event to increase marketing, if needed. Right now, I can only see the number of attendees in one of these ways: if I click into one of the webinars to edit it: takes a lot of clicks for 15 webinarsif I go to reports: as the maximum report range is only 1 month, I need to change the report range several times in order to cover all my upcoming webinars Is there a user-friendly way to see the the numbers for all upcoming webinars on one dashboard for each single webinar? Such as adding another column to the list of upcoming webinars at web.zoom.us/webinar/list#/upcoming?

Tengo instalado en mi MAC la app ZOOM versión 5.11.6. Al entrar con mi usuario y contraseña me piden actualizar a versión 5.15.12 o superior. Pulso botón INSTALAR y me sale mensaje "no es posible", código error 10004. Lo intento otra vez y me sale el mismo mensaje

Hi, I have a 3 month old ASUS 15 OLED X1505ZA laptop. Good Spec. No problems with speakers when using Youtube. But the laptop speakers or any other speakers simply won't work with Zoom. Doing Test Speaker doesn't work, it maybe plays for 0.5 second before cutting out or may play but incredibly quiet. I have checked volume levels. I even went to see if some new drivers would work for audio components, makes no difference.I work in tech so am not computer illiterate, but I am baffled by this.Any ideas? Thanks.I've tried the following suggestions but with no luck.Update drivers: Go to Device Manager → Sound, video and game controllers → Right-click your audio device → Update driver.Check Zoom audio settings: In Zoom, go to Settings → Audio → Speaker/Microphone, and test each device. Disable “Automatically adjust microphone volume.”Set default audio device: Right-click the speaker icon → Sound settings → Output/Input, and set your main dev

Buongiorno a tuttiieri ho modificato la valuta di pagamento.Oggi devo acquistare Large meeting, ma dal mio profilo non posso acquistare nulla.Qualcuno può aiutarmi a capire perchè?GrazieCristina

Hi everyone,We’re running into an issue where some accounts under our domain do not receive Zoom emails, while others do.What’s happening:A few users on our domain successfully receive Zoom emails but the zoom email is delivered to the central mail.Other users never receive them at all.In some cases, our mail server delivery logs (cPanel → Track Delivery) show the Zoom messages as “Accepted.”For users who don’t get the emails, they don’t show up in inbox or spam.Troubleshooting we’ve done so farDNS records look good (SPF, DKIM, DMARC all in place).SPF includes our mail server IP and Z.com includes:v=spf1 ip4:18.136.157.239 include:mailrelay01.jpt1.cloud.z.com include:_spf.z.com ~allDKIM is configured and valid.DMARC is set to p=none.Confirmed whitelisting of Zoom domai

I have had an issue on my chromebook (Ideapad 5, 2 in 1) and phone (motorola 2024 razr plus) where I can no longer see or hear the other members of the zoom meeting. I am also unable to see the screen that is shared despite the host resharing it multiple times. I initially had this issue while using zoom on google chrome on my chromebook while using wifi, then I switched to my phone on cellular data and had the same issue. I left and rejoined the meeting several times, restarted the browser, checked my settings and reset them to default, erased my browser cache, and downloaded the app on my chromebook and continued to have this issue. I was only able to hear and see participants when I was in a breakout room with two other people. Once I was back in the main room with the whole class, it went back to the problem above. I had no issues joining on these devices previously, and last was in class a couple days ago with no issues. 

Hello there, so whenever I open the zoom app I can't join meetings nor can I get to settings the software just lets me sign in but I can't do anything with it, and when I try to join a meeting it just shows the loading sign. Any help? Thanks!

Hi All,Multiple users are dropping on zoom call automatically due to auto update, even users are in supported app version and also there operating systema updates are up to date with proper network stability.If users are already on a supported Zoom version, should the client auto-update to the latest version during an ongoing meeting?Regards,Vinay

HI, I just had a very important meeting and recorded the same. But now my recording is no where to be found and I dont what to do. 

In a meeting with multiple participants, I joined using a guest account. One user is sharing their screen, and I want to record only that person.Last time, I pinned the user to keep them fixed and recorded.When screen sharing started, I switched screens using the top tabs to ensure the speaker remained visible.However, when reviewing the recording, it switched to recording the shared screen the moment screen sharing began.Please advise if there's a way to keep only the speaking user fixed and recorded even when screen sharing occurs.

As a sign language interpreter on US money map, the recent Zoom updates have become problematic for me. When I sign the number 10 (which looks like a thumbs up), a thumbs up emoji appears on the screen. Additionally, if I sign with two thumbs up, I get fireworks. This is extremely disruptive, especially when I’m interpreting sensitive topics.I need to turn off these reactions on Zoom immediately! Any advice on how to do this would be greatly appreciated.

Hey all - Today, in two separate meetings, I (co-host with Original Sound for Musicians ON), got the pop-up suggesting that I change my spoken language to Russian, as it believes I've started talking Russian. This is the first time it has happened, and now it's happened twice. I do not speak Russian, nor was I speaking incoherently. I have a professional audio setup, so it wasn't background noise, music, or anything else that would be coming through the stream. It's distracting and I assume it's a bug with the latest release.

Enduser is a part of call queue and some of the calls are missing in the history., Where as in the logs I can see all the calls , but few are missing in Zoom workplace app history. 

My locally recorded file is not converting. I've followed all the steps for a Mac in the support articles and tried to open the file with Transcode. I get a message saying, "cannot find the files to convert." This worries me as this was my son's first birthday Zoom call with our family. Please let me know how to retrieve this file.

We use Zoom to record my company's podcast and we use Descript to edit them. Now that Descript has launched an integration with Zoom, this will make recording and editing our podcasts even easier. However, I can not seem to figure out how to record my participants on separate audio and separate video tracks so that we can make full use of all Descript can do. What settings do I need to set so that when I record a Zoom meeting - each of my participants ends up with individual audio and individual video tracks (similar to how platforms like Riverside or Squadcast record them). The videos I've found online skip past the settings step and I know I'm doing something wrong because I get separate audio tracks but still only one video track. 

Is there a way to disable auto-framing on the main camera of a zoom room intelligent director 3+1 camera set-up? We often have one person that partially obscures their face near the edge of the main camera frame that causes the room view to constantly zoom to reframe with and without them. It would also be great to disable the room view entirely and only display the individual streams to the webinar. Set up:Windows PC with 3 Logitech Rally PTZ in intelligent director mode and a 4th in multi-camera manual mode. All cameras are on the latest firmware and have RightSight disabled in Sync.

I’m struggling to get anyone from Zoom to help me.I have an iPad (8th generation), which I usually connect to my main TV with an HDMI cable. When I play YouTube on the iPad, both the picture and sound are transmitted perfectly to the TV.However, when I join my Zoom Pilates class and connect it to the TV, I only get the picture — there’s no sound.Can anyone please advise me how to get the sound from my Zoom Pilates class to play through the TV?lee

I am not seeing myself on zoom meetings. I have searched all the help I could find online and nothing has helped. It used to work fine and just recently it went black. My camera works fine in other applications.  I have updated drivers, reinstalled zoom, experimented with all the settings. I have tried different cameras and get the same result, so it must be with the zoom application.  Not sure what to try next.Dan