Locally recorded file will not convert

Welcome to the Zoom Community @chelc725! We sincerely appreciate your contribution to bringing up this issue and sharing it with the community. Such participation is highly encouraged, as it allows other users to provide solutions and assistance.

We would advise updating your Zoom app to the latest version. You can also check out this article with troubleshooting local recording issues.

Thank you, and have a fantastic day!

@MGSR per my initial post - I followed the steps outlined in that article to no avail. I received the error message "cannot find the files to convert" after following the steps below that are outlined in the article you attached. I've tried contacting customer support as well as this is my son's 1st birthday zoom call with our family - it's a precious file for me. Any other advice?

1. From your desktop, click Go then Applications.
2. Find zoom.us and right-click on the folder then select Show Content package.
3. Open Contents then Frameworks
4. Find Transcode, right-click and copy it
5. Open the Applications folder in Finder and paste the Transcode app.
6. Go back to the location of your local recording file then right-click on double_click_to_convert_01.zoom.
7. Click Get Info
8. Set Open with to Transcode
   You can manually convert the recording when you double-click on file double_click_to_convert_01.zoom.

me too, recordings will not convert manually or automatically. You cant talk to a real support person unless your a paid member either which really make things worse.