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My zoom app crashes when I'm trying to join a meeting with video in the waiting room. It works perfectly fine if I join a meeting without video enabled in the waiting room, it also works fine when I join through the browser. I already tried updating the app, my OS and tried also reinstalling Zoom.Please do help.Thank you

I recorded a class lecture with transcripts/closed captioning. If I access the video in the cloud, the captions appear; however, when I download the video from the cloud, the captions are not visible and are stored as a separate file. Is there a way to download the video with the captions so I don't need to do additional editing? The captions are correct and I'd love to be able to share the video in my Canvas course without having to do additional work. This is a really important feature. 

Hello. I am reaching out to raise a concern about certain activity observed in Zoom rooms that indicates the presence of illegal content involving minors. Some users are making requests and using language that suggests illegal sexualizes activity involving minors. Iam requesting the ability to help remove participants engaging in such behavior, to help protect other uses and ensure compliance with legal obligations regarding CSAM. Thank you for your attention and guidance on this matter.

Can anyone provide any solutions? I've tried disabling hardware acceleration, and setting the zoom application priority to "high" in Task Manager, but I'm still having this issue.

Hello,  Our company SMS campaign was rejected for this reason. Upstream CNP declined sharing request for campaign CQK8SXB. Explanation: You do not have a privacy policy on your website. Your privacy policy mentions that you sell dataWe do have a privacy policy on our website. Here is the link: https://oakland.gocitywide.com/privacy-policy/ The privacy policy does not say anything about selling the data. Not sure how to address this. Please help.  Thanks!

Hi There,If anyone can help me on converting the Meeting record please? The meeting record is not convert automatically and there're 2 .zoom files available in the meeting record path but nothing happen when double click on it. I've tried to follow the instruction here but nothing help. https://support.zoom.us/hc/en-us/articles/201362753-Troubleshooting-local-recording-issues#h_01ERD474YWW6G1911MB764SFJT

This has to be the weirdest tech support issue I have ever encountered. On Wednesdays at 11:00am, when I log onto a recurring meeting, my zoom camera will show a snapshot image of my office plant, rather than my normal video feed. This has happened about 3-4 times in the past few months. Sometimes the snapshot of the plant is from different angles (floor view looking up, side view, etc.). I have Zoom meetings at other days and times (for example, all day on Mondays), and this glitch has not happened at any other time. I don't even know how my laptop would have a snapshot of my office plant, since there is never a reason for it to face that way. Has anyone ever experienced this??

If you are using ZVA Chat 2.0 agents to escalte to a video call, you will need to whitelist the domains below:ZCC USA-Based CCIZP https://us01cci.zoom.us/", CCIZPAPI

I've had a number of issues which may be connected: they've all happened in the past four days after a period of not scheduling meetings with clients.First client> I scheduled meetings in the zoom app and they did not appear in my calendar – I tried several times.> I eventually created a meeting in my calendar and pasted the zoom link into it. I invited my client who wrote back to say "i received the invite but unfortunately it's been jumbled by our firewall"Second client> I scheduled a meeting in zoom and this time it went to my calendar in the usual way. Don't know why.> I then invited my client as I usually do. She responded "it appears I need to sign on to access the invitation"> I tried again with a new zoom meeting and a new invitation. She sent me a screen grab of an error message: This XML file does not seem to have any style information associated with it. I'm on a Mac using

While I wanted to inform Zoom of 2 URLs that are redirect to a Zoom-looking site to download. I have the program Saraph Secure, which told me the domains where phishing and remote apps are detected. I've been taking my time trying to report these domains, but the person has hidden all information other than how they got the domains.

Hi everyone -I am experiencing some trouble with spotlighting: All participants are in gallery view and I want to use the Spotlight for Everyone function to spotlight different speakers. This works fine for most people - however for some, this Spotlighting is not visible - instead people see gallery view with the green highlight square moving from speaking to speaker when they are spotlit, but they never see their face large on the screen ... It seems that this happens after I have just ended a screenshare or returned from a breakout group. Has anyone experience the same issue? Any idea how to fix it?Thanks!

I am using Mac OS 13.2 and recently my Zoom background is always blurred unless I have a photo for my virtual background.  I have tested with multiple cameras (built-in, iPhone, NexiGo) and all show this behavior in Zoom.  It does not occur in other apps such as FaceTime or Photo Booth.  It is not quite as blurred as the "Blur" option in the "Background & Effects" but clearly out of focus. I notice this only on my MacBook Pro and not my iPhone.This is fairly recent behavior and I cannot find any setting in either the desktop or web client that corrects it.Has anyone seen this behavior or know how to correct it?

Hello,   What ZOOM settings do you use to record videos so that the screen can be seen but you do not see the faces of the participants?  I am fine with my face being seen but prefer that my participants faces be kept confidential.

Our Firewall guys use the Zoom published dynamic lists for Zoom meetings.  List 1: https://assets.zoom.us/docs/ipranges/ZoomMeetings.txtList 2: https://assets.zoom.us/docs/ipranges/ZoomCDN.txt  Our Teams MTR's can connect just fine to normal Zoom meetings but are unable to connect to Zoom WebinAr meeting types.  The meeting screen shows briefly then the call disconnects.   I am hoping to track down what potential additional ports and addresses may be required for WebinAr meetings. We first m

Hi Team, Trust you are doing well We are migrating our VPN client, because of which we have to do a pre migration feature use case teat and validate that the same zoom function is working post migration, can you send us all the features and options for a meeting in a form of a csv list or lined document for us to validate, we are looking to validate each and every function possible during meetings both from the browser and from the zoom App, both meetings and webinars SincerelySeabiscuit

I often do 2 day conferences on the weekend.Many times, like this past weekend, on Saturday the recorded video size was 1280x1036, then on Day 2 the recorded video was 1954x1036. I did not change any settings, so why does the recording size change.On both days my presentation was exactly the same, using participant video and a screen share of a pdf,.. etc.Nothing different at all between the 2 days and I am not changing or "setting" the video zie anything in the system. So, my question really is, *What determines the size of the recorded video?* 

I am writing to express my frustration regarding unauthorised webinar invitations I have been receiving.Unsolicited Invitations: I am being invited to webinars and meetings I did not sign up for. These invitations come from users who have added my email address without my consent.No Unsubscribe Option: The invitations lack an unsubscribe link, preventing me from removing myself from their mailing list. This raises privacy concerns and violates standard data protection practices.Steps I have already taken:Verified that I did not sign up for these webinars.Attempted to find an unsubscribe or opt-out option but found none.What I need to happen immediately:Remove me from this particular user's invitation list to ensure I no longer receive further communications from them.Implement measures to prevent my email address from being adde

Hi there,I'm a Zoom user encountering an issue while using the Zoom app on my Android phone. I hope to either find a solution or learn if there are corresponding settings available.Issue Description: Despite disabling auto-rotate on my Android device, Zoom automatically adjusts the orientation of the meeting interface when my phone rotates. This causes inconvenience during meetings. I prefer the Zoom meeting interface to remain fixed in orientation without automatically adjusting based on my phone's rotation.Is there a setting within the Zoom Android app to address this issue? If not, are there alternative solutions or plans to include similar functionality in future updates?

I have been in a job search for 8 months and often get interview invites through zoom. It never includes the date and time in the invite and even when I download the attachment, I cannot decifer the code to find a date/time. PLEASE ADVISE - this is really important and I cannot seem to figure this out! I refuse to contact the scheduler - just bad!

Hey everyone,Just wanted to share something that helped our team save a ton of time.We often schedule 10–15 Zoom meetings weekly, and copying meeting links into invites manually was getting tedious — especially when dealing with clients across time zones.We set up a simple automation using:Google CalendarGoogle Apps ScriptZoom’s APINow, whenever someone fills out a form or we drop a meeting into a shared calendar, the script automatically creates a Zoom meeting and adds the link to the event description. No more double entry, and fewer scheduling errors.Happy to share the full steps if anyone’s interested, or I can drop the sample script here directly. It took a few tweaks to get the OAuth and Zoom integration right, so hopefully it’ll save someone else some time.Let me know if you're trying to do something similar — I’m happy to help or compare notes.Arianna(Arianna S

Not sure if this is the right place to post/request this, but here it goes!We are starting to utilize the new fax cover sheet templates, which are great!! But there's one small issue we'd like to see improved. On the "From" line of the cover page, it is adding in the sending user's display name which is great. However, lots of our users in our org have various letters, designations, certifications, etc. in their display names that all have various special characters such as ®, ™, and ©On the actual fax cover page that is sent, instead of the actual symbol, the cover page has " : registered : " in place for "®" I would love to see if Zoom could update this to support the special characters themselves so that they display properly

 I WANT TO ADD 2 ADDITIONAL "ALTERNATIVE HOST" TO MY REOCCURRING MEETING BUT DON'T SEE WHERE TO DO THAT. HOWEVER, I DO SEE  THE OPTION FOR "ALTERNATIVE HOST" IF I WERE TO CREATE A NEW MEETING. DOES ANYONE HAVE A SOLUTION?

The salesforce-zoom integration has been in our org for some time now but users noticed that the meeting details were not populating automatically. After the user has ended the meeting, these fields:-Zoom Status: Remains as open-Meeting Type: Stays as scheduled-Participants doesn’t update-Participant count doesn't update-Zoom meeting Start time doesn’t update-Zoom meeting end time doesn’t update-Duration (mins) doesn't update ps. The 'Sync Zoom Meeting Details' button were working to populate the mentioned fields however it should be auto-syncing. 

The help/instructions to use dual monitors do not match what I see on my end.  There is no "General" under my profile it is located on the left side and the "Use Dual Monitors" is not listed as a function.  How can I change the settings to be able to use dual monitors?

Hello,Yall help my poor brain. Will this work? I need to create several Zoom links for candidate interviews. I am trying to avoid the need for meeting hosts for loads of reasons. Will the setup and settings work? I feel like I'm missing a big "this is why this will fail." The big reason I want to do this is I will have 5 morning interview candidates, 5 afternoon interview candidates (total of 5 candidates/5 zoom links). I will have 12 interview days (not consecutive days, they are scattered), so this is an effort to: 1. reuse the 5 links across all 12 interview days2. set it up so there is no need for a host as i can't be host in that many meetings (and i want to avoid any of the 5 interviews from being host as they aren't very tech savvy). Note: I cannot set this up as a single meeting and do breakout rooms.