Newcomer

Question

Problem with Spotlighting

Forum|Forum|3 years ago
February 3, 2023
3 replies
54 views

Hi everyone -

I am experiencing some trouble with spotlighting: All participants are in gallery view and I want to use the Spotlight for Everyone function to spotlight different speakers. This works fine for most people - however for some, this Spotlighting is not visible - instead people see gallery view with the green highlight square moving from speaking to speaker when they are spotlit, but they never see their face large on the screen ... It seems that this happens after I have just ended a screenshare or returned from a breakout group. Has anyone experience the same issue? Any idea how to fix it?

Thanks!

W

WickerWoman

Newcomer

I'm having the same sort of issue, only my problem is that the Spotlight for Everyone is not visible at all in the drop-down menu! It was there just fine in earlier meetings but now since the latest update, it's disappeared and we can no longer access Spotlight AT ALL! Grrrrr! Several of my colleagues are reporting this odd lack of a terrific function that we all used to activate often.

T

TinaV

Newcomer

Did you ever get this fixed? I am running into the same problem.

Bort

Employee

Hi @WickerWoman and @sj81

Sorry to hear you're having issues with the Spotlight feature. I just ran a test on the latest Zoom app version (5.14.0), as well as a participant on PWA, and had no issues with Spotlighting someone. Even went through the support article, verified the steps, and updated them a little.

Be sure to check the following things:

Are you the host or co-host in that meeting?
Are there 3 or more participants in the meeting?

I would suggest updating to the latest version and trying this again. If you are still not seeing the option, let me know and we can troubleshoot some more. Try to take a screenshot or two of the entire Zoom window when you are testing, so you can provide that in your response, as well as any specific details, like which participants this affected, which devices they were using, etc.

L

Laura35

Newcomer

I’ve been using Zoom weekly to teach and all of a sudden I cannot Spotlight. In one on one sessions I can no longer spotlight. Says needs at least 3 in a meetings. I don’t even see the option anymore!!!!!

R

Rapunzela

Newcomer

It requires at least 3 people on camera. I was training two people today--who were not on camera--and the other people who physically but not technically left the meeting were also off-camera. We wondered why we could not find Spotlighting and I wondered if it had moved or removed in the latest update. Turned out that Zoom is persnickety about wanting to only Spotlight participants on camera and has noticed that it's illogical to spotlight anyone if there are only two people availlable.

ExpertswhoJohn

Community Super Champion | Customer

So here is a summary of the conversation.

You must be a host or co-host to enable Spotlight.

There must be at least three people with cameras on in the meeting.

Only when these two things are met will there be the option to Spotlight in the participant's view
You can also click the three dots on a video panel to spotlight that person.

Spotlighting will change the view for everyone in the meeting.

If you want a person to be visable to all in a meeting, then they could raise their hand to move to the start of the gallery list.
All the best

John

Getting Started

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded