Community Resources

I need a refund from the last subscription, It was not used and should not be charged.I tried to raise a ticket or contact someone but just AI answers….

Hello,My Zoom subscription was automatically renewed today at around 3 AM, but I no longer use the service.I have already canceled the subscription to prevent future charges starting from next month.Since the renewal just happened today and the service has not been used, I would like to kindly request a refund for this charge. Account email: example@email.comPayment date: March 11, 2026Bill : INV345252520  Zoom Pro 2026- 3- 10 2026- 3-10 ₩26,179 유료  Thank you for your help..안녕하세요.오늘 새벽 3시경 Zoom 구독이 자동으로 갱신되며 결제가 이루어진 것을 확인했습니다.현재는 Zoom 서비스를 더 이상 사용하지 않기 때문에 자동 결제가 된 것을 알게 된 후 바로 구독 취소를 완료했습니다.결제가 오늘 이루어졌고 아직 서비스를 사용하지 않았기 때문에 이번 자동 갱신 결제에 대해 환불이 가능한지 문의드립니다.확인 부탁드리며 도움 주셔서 감사합니다

I cancelled my pro plan and want to get a refund.Please contact me and proceed the refund.Thanks 

I cancelled my pro plan and want to get a refund.Please contact me and proceed the refund.Thanksthis is my invoice number : INV345293336

Dear Zoom Team,Could you please update the invoice date to today’s date? Our system doesn’t accept backdate invoice, and I’d appreciate your help with this. I also wish to continue with the same subscription plan for Zoom.

Hello,I am posting here because I have not been able to get a clear response through support.I run a medical billing and coding business based in New York. Our offshore team currently uses RingCentral to communicate with our clients, and we work with around 1,600 healthcare providers. Our company is properly registered and operates with all required licenses and documentation under US law.Recently, I decided to explore Zoom Phone out of curiosity. While attempting to complete the payment using our company card, I received Error 5613. When I contacted support, I was told that my account had been restricted due to terrorism and violent activity.This statement was extremely surprising and concerning. I immediately sent a follow up message asking for clarification about what activity led to this restriction. Unfortunately, I never received a response, and the support ticket was closed shortly afterward.I am currently completing my residency training and maintain a strong professional reput

I want cancel membership. My schedule is the end for counseling zoom service. 

Actually i wanted to purchase zoom workplace pro i clicked on the product purchase but i was misled to scheduler and i made the payment. This was mistake from zoom now they should credit this amount to my zoom workplace pro

Plz let me know If  somebody know it. I was made an ZOOM account with Google link.I'm using a Gmail which is our company domain.I can not disconnect Google link on ZOOM account.The question is,How to disconnect Google link on my ZOOM account?Is it possible or impossible? Thank you.

I am opening a new topic because my previous discussion was closed without resolving the issue.I cancelled my Zoom subscription in February before the next billing date. However, the system still generated an invoice for the next period and continues to send payment requests.To clarify: the charge has not been processed because I stopped using the card connected to my account. However, I cannot use my card normally because the system may attempt to charge it due to this invoice.Before posting in the Community, I already tried to resolve the issue through the Zoom Virtual Agent. Unfortunately, the agent only repeats the same automated responses and does not provide any way to reach a real support representative.I came to the Community because I could not get help through the official support channel. My previous topic was closed, but the problem remains unresolved.Could someone from Zoom please explain: Why an invoice was generated after I cancelled the subscription in February. How I

더이상 사용할 일이 없어서 구독취소를 요청합니다

구독취소 신청을 했는데 처리가 안되어서 미납 청구서가 왔습니다.취소보류가 되어있는데 원인이 무엇이고어서 취소처리해주세요

I have two payments on 3/7, one for month and the other one for year. 我重複付款了，在年繳之前，也被扣款之前的月付。今年的3/7～4/6，等同於是重複計費了。年繳的期限應更改為今年4/7到明年4/6。

I am very frustrated with Zoom. It is extremely difficult to reach a real person — the support bot just keeps replying with the same messages, which does not solve the problem at all. I cancelled my subscription in February, but I am still receiving an invoice for March. I have clearly tracked my cancellation, yet they are forcing me to pay for an extra month.I do not have money on my card, because if I added funds, they would automatically charge me, even though I cancelled the subscription. Now March has started, and I keep receiving invoices with no way to stop them or speak to a real person. This is extremely inconvenient and unfair for users.Has anyone else faced this issue? What are your suggestions for actually getting Zoom to recognize a cancellation and stop charging?

There is FRAUD taking place as I did not authorize a charge of $44. You also have been charging me monthly on top. I have contacted my bank to cease payment! 

В течение полутора лет с карточки моей жены снимаются деньги за Zoom Workplace Pro Monthly в сумме 19,19$. Но программой (приложением) никто не пользуется, так как учётная запись отключена - ошибка 1003. Отменить тарифный план не получается по той же причине - не можем зайти в приложение из-за отключенной учётной записи. С ботом разговаривать нереально, он всё время твердит, что необходимо зайти в учётную запись.Вопрос номер один - как отменить тарифный план в таком случае?Вопрос номер два - насколько реально вернуть деньги за предыдущие месяцы?

Добрый день.Снялась оплата за подписку.Как мне вернуть деньги?  Не может быть такого, что-бы ваша компания не возвращала деньги (это бред полный)

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 3월3일 이루어졌으며, 의도치 않게 자동 갱신되었습니다.몇달간 자동결제된것을 이제야 깨달았는데, 몇달동안 사용하지 않은점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Pls cancel the payment. Invoice Number: INV344573804I’m not using this account, but automatially charged today… pls cancle it ASAP!!! thanks!

I need to change the email associated with my account, but I no longer have access to the old email. I’ve tried troubleshooting a couple of ways with no luck. I then put in a ticket for Zoom to help and haven’t heard back and it’s been a few weeks/month. Anyone have any ideas to help?! I need to change it. We just renewed our yearly subscription. Otherwise I’d just cancel our account and start a whole new one. 

안녕하세요. 저는 기존에 프리미엄 계정을 사용 중이었는데, 회의 진행 중 참여자 인원 제한 안내가 나타나면서 Large Meeting(대규모 회의) 추가 옵션이 실수로 결제되었습니다. 의도한 결제가 아니었으며 해당 기능은 아직 사용하지 않은 상태입니다.가능하다면 해당 결제를 취소하고 환불 처리해주실 수 있는지 확인 부탁드립니다. 결제 직후 실수로 결제된 것을 확인하여 바로 문의드립니다.

I would like to report an issue regarding my recent subscription renewal and user plan change.Since 27/2/26, I notice that my plan needed renewal. However, the credit card registered on the account had already expired, so I needed to update the payment method. At the same time, my company planned to reduce the number of users from 2 to 1.Since 2/3/2026, I tried several times to downgrade the number of users before renewing the plan, but the system would not allow me to click or make any changes. I also checked the steps provided by ChatGPT support, but the options they mentioned were not available in my account interface.Because my subscription had already expired last month and I had an upcoming meeting that required more than one hour of usage, I had no choice but to proceed with the payment first. I updated my credit card details and the system immediately charged my bank card. However, there was no payment confirmation pop-up and I did not receive any OTP verification from my bank

Zoom looks like a scam now!!! I canceled my subscription last month, but the money was still charged. I haven't used it a single day! Today there was another attempt to charge me for a subscription that I don't use and was sure I canceled it. I can't do it myself. I write to support, your useless bot answers me and sends me to instructions that I can't follow. And also replies that there are no refunds and this is provided for by the policy. That is, I can't cancel the subscription and there is no refund. I insist on dealing with this immediately.

2025년 11월 29일에 결제처리된 Zoom pro에 대하여  결제취소 및 환불 요청 드립니다. 결제 갱신에 관한 메일을 확인하지 못하였고, 결제일 이후 서비스를 이용하지 않았습니다.

Hello, Zoom customer center manager.I am using an account, and I would like to request a refund for my recent Zoom subscription pro pricing plan.The payment was made on March 2, 2026, and was unintentionally updated automatically.I would like to request a refund considering that it has been terminated from the current account and has not been used yet.If you need any additional information, please feel free to let me know