Community Resources

I am now retired from company that held workplace account.How can I change my account to the free BASIC plan, which I use infrequently?

Hey everybody, I just wanted to introduce myself to the Zoom community. I am Robert Leizear Owner of Best Bookkeeping LLC. Very happy to be a part of the Zoom community as Zoom is becoming a daily part of my life. I am new to the community and still learning all the great features that Zoom provides. 

I pay my pro accaunt ,but I cant use it . nobody contact me for help me in this situation …..how can I do ?Thnks

Lets start a discussion, to make a web of friends around the world! lets share pictures, tell anecdotes, stories and find new jobs online. Why not?

Por que meu plano está  Básico  se pago 77,00 por mês?

I paid all my bills but my account is suspended 

One of our teacher's accounts has been locked and it says "The Educational Data Collection Practices document was not signed by the required data of Sep 22, 2024 UTC. An email with directions for completing the education account activation process has been sent to (teacher's email). The recipient of the email has to provide consent to Zoom's Educational Data Collection Practices to restore access to your account. Until this consent has been recorded, user in your account will be unable to sign into Zoom. If this consent is not signed by Oct 22, 2024 UTC the account may be deleted." The teacher was able to use the account just a couple weeks ago with no issue and I tried resending the email but it doesn't go into her inbox (yes I checked spam as well). I am just really confused because the consent needed to be signed in 2024 but we are now in January 2026... It also says to reach out to an org. admin but as far as I am aware, we do not have one at our school.  A

Most of the answers I see in the community for this problem and in the Knowledge Base and in Chatbot suggest that a ticket be created. I can’t submit a ticket because my plan doesn’t allow it. I got AI on the phone but my plan doesn’t allow me to talk to a live agent and AI couldn’t get to the account with the problem.Here’s where I am: Once I clicked the Educator box, I just kept going - digging my hole deeper - I clicked the box for each of the ages so now I’m needing to give consent for Under 13. I gave a fake email and didn’t realize that Zoom would be reaching out to it. After I tried the Knowledge Base and Chatbot suggestions which didn’t resolve the issue, I changed the recipient to me. Now, I have the document to sign. I thought I would get into my account and then change the account information and take off Educator. However, I’m afraid because it’s my work email and because I would be lying on the document that I am an Educator. I don’t know what to do. If you say it is okay

Hi everyone,I paid for my Zoom plan(phone $15 unlimited calling one)on Jan 28, and by Jan 31 it was automatically refunded without me doing anything. Now, when I try to pay again, it won’t process keeps giving an error.Has anyone faced this? How did you resolve it? Any advice is appreciated.

Hi, I didn't wanted to renew and Zoom team have processed my payment without my consent at all! I have been more than half an hour trying to find a contact email and seems IMPOSSIBLE. Please help here. Where do I have to write to get the money back?  Thank you

Everywhere I looked on the Zoom site it is stated that Zoom One Pro annual fee is £119.90. I have just been charged £143.88.Is there a way of letting me know beforehand of any additional charges before the amount is taken from my account?This appears to me to be a basic courtesy.Also. I would like the information regarding the cancellation procedure to be clearer.ThanksH

Hello,.I am unable to pay for zoom subscription. I've used all the cards in my house including other family members' cards and it's still declining.I just switched from another provider to to zoom last month. The account I used was without funds when it expired. I just funded but it's declined every card.Please what should I do.?

I haven't used Zoom in months, but I just discovered today that I'm still being charged automatically. I'd like a full refund for the approximately 2-3 months I haven't used it.

I have encountered some serious issues. May i know how can i contact with live agent? 

Hello, Zoom Customer Service Representative.I would like to request a refund for the recently paid Zoom Subscription Pro pricing plan.The payment was made on January 4, 2026, and was inadvertently auto-renewed and paid.We have turned off automatic payments from your account and are requesting a refund as you have not used them yet.If you need any additional information, please feel free to let us know.I appreciate it.

I upgraded by account this afternoon from Basic to Pro. I've had a Pro account for some time, but had neglected to renew, so I had slipped back to Basic. Upon payment, my account was immediately upgraded which is great. I need a receipt/ invoice for the payment and didn't see any type of document I could print as a receipt. Do you know how I can get one?

Somehow back in January 11, 2025 I inadvertently signed up for zoom workplace, and have been charged $15.99 per month since January 11, 2025. I’ve not used workplace zoom at all, I have since canceled the monthly subscription, and I would like a refund going back to January 11, 2025, please. 

I have zoom PRO. How I can change language on my zoom workplace?

안녕하세요 zoom담당자님 현재 아이디개설후에 법인카드로 결제를 진행하려고하니"이 신용카드에서는 이 거래 유형이 허용되지 않습니다. 은행에 문의하시거나 다른 결제 방법을 시도해 보세요."라는 문구가 뜨면서 결제를 진행하고있지 못하고있는상황입니다. 알아본결과 해외결제가 가능하지않아서라는 것 같은데 해결해주시면 감사하겠습니다

Does anyone have advice on how to get someone from Zoom to respond to a support ticket? I’ve tried calling, emailing, virtual agent. I got one person to email me (Lee) but then didn’t respond to resolve my issue. The person on the phone (Lou) said she would escalate the ticket, but still no response. Then I went online to escalate the ticket myself, but still no response. We are trying to revise the number of webinar host accounts so that it is reflected on our upcoming invoice. I reached out about this several weeks ago to resolve this, and now the invoice is past due. We are afraid that Zoom is going to downgrade our account because our payment is late. I don’t know what else to do.

I've been charged for a subscription that I cancelled. When go into my Zoom Account, it says that it's not active.  

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 1월 24일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

My personal zoom account has been linked/associated with a company that I was recently laid off from. How do I get unlinked so that I can control my account, as the company IT has been unresponsive to my communications.  

I'm having trouble assigning licenses to any of the users connected to my Zoom account. Right next to the rubric "Users" there is this message: "You have licenses still available to users. Assign license to users or manage your license count." Although just below, just above the list of users, there is the following message: "You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." As of now no license is assigned to a user and when I do try to assign a license that last message appears again inside the "Edit User" pop-up window. What am I missing here?

Hello, Zoom Customer Support Team,I am a current account holder and would like to request a refund for my recent Zoom subscription plan.The payment was made in the early hours of January 24, 2026, and was automatically renewed unintentionally. I have already canceled it on my account and would like to request a refund considering that I have not used it yet.Please let me know if any additional information is needed.Thank you.