Community Resources

I have a new user I'm trying to invite to our Zoom account but the system isn't sending emails.  I posted about it before but someone deleted my question.  I should point out, since the last responder clearly didn't read what I wrote, that I am not trying to invite someone to a meeting. We have a paid for Zoom account but for some reason I can't get support.  It's all a bit shoddy.

We were force to store our card information or other payment information when subscript to zoom.  I dont have google pay nor apple pay, i was using prepaid card previously but after saving this card information, my card show many unauthorized transactions. I have reported this and my card is blocked. Zoom should provide option to not having our payment information save. We should be able to have option to pay manually for new subscription. is there a way to remove our payment information instead of terminate our zoom account ?

No me sirve zoom para lo que necesito 

Is there a way to automatically deactivate accounts that haven't been used in thirty days?

I have a paid account but the chat bot says I cannot get support for my account, I have to use the community forums, why is this?

I am trying to setup a new zoom account for a new organisation. I am not receiving activation emails. (Yes, I have checked spam.) I have tried two different emails and neither have worked. I have then sent emails from my own computer to those addresses and no problem. I have sent them from another computer and no problem. Still not coming through from Zoom though. The server is not a corporate one and as I say, the email addresses are working fine in all other environments except for Zoom. Any assistance would be appreciated. Thank you, Ric

Dear Zoom Billing Support Team,Hello, this is Choi Ginger Office.I am contacting you regarding an automatic charge that was processed on December 16, 2025.We have not been using this service since December, however the subscription was automatically renewed and charged to our account. As this charge was not intended, I would like to request a billing review and reversal of this charge.Please let me know if any additional information is required.Thank you for your assistance.Best regards,Choi Ginger Office

The Zoom Community Champion Program was created to showcase our amazing Zoomers who graciously share their knowledge in the Zoom Community and help keep the community a thriving space. This month, we're celebrating one of our Zoom Community Employee Champions, @DF110. Dustin joined the community in June 2021 and became one of our first Community Champions in 2021 as well🥇   What do you like most about being a Zoom Community Champion? Why would you recommend joining the champion program? I love being able to hear about what our Zoom users in the Education community are experiencing. It helps me know what's going well, what questions they have, and how we can best support them 📚   In one word, how would you describe the Zoom Community? Collaborative 🤝   What is your favorite Zoom product and why? Docs! I love Zoom Docs for creating content, notes, managing projects, and sharing resources 💻   What is a

I made a duplicate payment this month (set up another subscription) (long story) - when I contacted customer services they cancelled everything it has taken 14 days to get to the point where I now only have access to 40 minute free zoom calls and very little response from customer services, and the responses I do get make things worse.  Is there a way to talk to a person or escalate a ticket without buying ANOTHER subscription. All i want is my usual subscription to be up and running again, but customer services have just cancelled  everything and told me to sign up again (the subscription fee has gone up since my contract so I would have to pay 10% more) (which for a small business like mine makes a difference).Help!     

I am trying to sign up for a backup payment. I entered the code that I got through text. But I've not been sent a code through email. Zoom asks for both.

Good evening,I have no more access to my original e-mail address used to create my ZOOM account! Therefore, I have no access to my zoom account while I have paid my bill (see the attached proof of payment).Could you please help me to access to my account?With thanks,Nkunzi

Hello, I have a few concerns about my Zoom profile, and just wanted to note it here and see if anyone else had experienced something similar.  It is currently saying that I have a Facebook account linked to my Zoom (I do not). It's also not giving me the option to troubleshoot or disconnect it. I am concerned about this because I deleted my Facebook, which I'd had since like high school because I wanted to take a social media break.  Recently, due to some other issues, I had to see if it was somehow still active and/or had been compromised or someone else was using a page and pretending to be me. When I tried to enter the email address associated with it, I was told my account had been disabled due to violating community guidelines. However, I was able to open another Facebook page and promptly tried to take the steps of identity verification - it would not allow me to. It only allowed me to do two-step verification,  so I am worried that whatever Facebook

I had 2fa setup for my personal zoom (gmail) account stored on a former employers device. I must have accidently stored it against the actual work account which I no longer have access to. How can i recovery access to my personal (gmail) zoom account as i no longer have access to 2FA or the recovery codes? Based on another community discussion: https://community.zoom.com/t5/Billing-Account-Management/Lost-2FA-Recovery-Codes-and-Locked-Out-of-Basic-Zoom-Account/m-p/190604#M10554I can see there is some kind of "Trust & Safety" team. I have reached out to them multiple times explaining i am unable to login. Their response is to raise a request here... https://support.zoom.com/hc/en/contact?id=contact_us Keep in mind I've got a chicken and egg problem - i am not able to login with the account to raise the request for that account.

Why is contacting customer support so difficult on a basic account? It's limited to FAQs (articles), Live Chat (bots) that direct to articles (FAQs), and here (community). [Account Issues]My current account is new; the previous account lost its authentication key and backup codes. I've tried contacting the support center but have been unsuccessful. Help Center (Articles)Explains that to disable 2FA for forgetting password then creating a new password then after entering the 2FA verification section there will be an option to disable (but there is no such option) Live Chat (Bot)Directed according to the article I explained earlier & contacted via ticket (but this applies only to paid users) after I logged into the account. Community My last option was to try to contact the community center by creating a new account. [Problem solving experiment]What I'm currently doing is just creating a new account with a new email and then asking here, is there no othe

I have a basic account and I inadvertently set up 2FA and cannot find where the Zoom authenticator code is being sent although I have Microsoft and Google Authenticator apps.  Also I cannot find a Recovery Code for the account and I cannot submit a ticket for support because it is only a basic account.  The only way I could get into THIS Community was to set up a new Zoom basic account (WITHOUT 2FA) with a different email account which is not ideal going forward as it is not the email account I use most of the time.  Any suggestions any one?  I cannot even upgrade the account to Pro to get the necessary support because I cannot sign into that account!  A real Catch 22.

My team only needs a Zoom account for one year. It does not seem possible to turn off auto-renew, so we are thinking to cancel and just let the account run out at the end of the 12-month period for which we have paid. I can find no clear answer as to whether cancellation is effective immediately or whether we can continue using the account until our paid period has ended. The documentation seems to say that we will lose access to recordings immediately. I have tried to reach a Zoom account manager without success. Can anyone tell me whether cancelling our account will just effectively turn off auto-renew or whether we would lose access immediately? Thank you so much

Hi ! Please send us the Tax residency certificate for 2024 & 2025, as soon as possible. Thank you, Taxheaven SA

I am not sure if anyone can assist me but I don't know where else to go. I have Zoom Business for my organization and have been using it for many years. This year I called in to get 2 licenses removed as we were no longer going to need them. Apparently, the management portal does not allow me to change the licenses on my own because it is a business account. The rep said they would not be able to help me so they escalated it to a manager. I met with the manager and they gave me a new quote which I signed. Then, three weeks later when our renewal date arrived, I was not billed what I signed up for but instead over-billed what the advertised rate was on the site. (The website shows $18.33 per month per license and I am being charged $19.00). I reached out to the support people and they said I had to talk to my account rep, who I never met before until now. I met with my account rep who had me sign another agreement with the same pricing as the manager. I noticed that there was a cre

Привет. Моя учетная запись была переведена на базовый план из-за неуплаты. В разделе история счетов было два инвойса, один с кредитным остатком. Оплатил инвойс профессиональный тариф, а меня не переключили, уже пара дней прошло и по прежнему на базовом тарифе.Причем кредитный инвойс так и висит не понятно почему. Что делать?  

I am paying monthly for the PRO but only have access to the Free and can only talk for 40 minutes.

제가 2025.11.28 Pro zoom 단기 (1한달) 결제를 하였습니다. 그러나 저도 모르게 사용하기도 전에 2-3일 된 시점에 자동으로 취소되었습니다. 왜 취소했는지 알고 싶습니다. 다시 제가 결제한 Pro  zoom 사용할 수 있도록 해 주세요. 그렇지 아닐 경우 전액 환불을 요청합니다.   

Earlier there was not Indian currency available so I used US currency for bill payment. But now when I try to change the currency the tab for currency is greyed out and I am not able to change it to Indian rupees. Please help me change this

Hi, My account is due to expire at the end of June.  Will Zoom be advising me of my upcoming payment before it is taken off my credit card or will it just come off automatically?

Hello, I'm the director for a 28-year old nonprofit organization that provides housing, meals, advocacy and community integration assistance for extremely low-income people living with HIV, who may also suffer from substance abuse or mental illness that prevents them from living independently. We are considered permanent supportive housing and meet the state guidelines for an Adult Family Home. I've provided copies of the relevant RCW's and state guidelines, as well as material from our mission statement, in applying for the nonprofit discount. The Goodstack staff who have responded have categorized us incorrectly, first as a "health clinic" and then, after I provided documentation that we do not meet that definition, they responded that "rehabilitation is the "suitable category for your organization's activity."  When I provided documentation that "rehabilitation center" was also not accurate, I was told; "We already provided information with regards to your organizatio

Hello, We have had a couple of incidents where a colleague fell ill during a Zoom call and needed medical assistance.  Is there a way to add a button for reporting these instances to an internal security/safety/hr team so they can locate the person and call for assistance? I've looked around and don't see that as a capability, but I know it's a needed function and we can't be the only ones with this issue.