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Newcomer
Jul 29, 2024 12:27 PM UTC
Question

Unable to unsubscribe

I was in Canada. I am currently in Peru for almost 3 years. I no longer use the Zoom account and tried to unsuscribe. It´s been two years and I can´t pay anymore where I am not using the account. How shall I do¡? I do not seem to find the option to do it on my own. Thanks. I don´t remember subscribing to it automatically. If so, we can´t be forced to keep a subscription that we cannot pay. It  has renewed automatically WITHOUT making me confirm whether I need it or not.  Please help. Thanks.

2 replies

Employee
Jul 31, 2024 7:48 PM UTC

Hi jbt,

Please reach out to our Billing Team by opening a ticket with them.

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Newcomer
Mar 20, 2026 2:38 PM UTC

All I want to do is unsubscribe from whatever plan I do have if any. I didn't click on any plan because I can't pay for them now or in the future. Please help me to cancel ❌ (unsubscribe). Candee Clark.

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