Can't login to account as mobile number no longer active | Community
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Newcomer
March 17, 2026
Question

Can't login to account as mobile number no longer active

  • March 17, 2026
  • 1 reply
  • 24 views

I have a zoom account and I need to access it, but the number associated with the account is no longer active so I can’t sign in. When I try to sign it, it sends verification code to the old number to sign it, but since I no longer have that number I can no longer sign in. I have tried changing my password, using email verification and none of that works because it keeps trying to verify me through phone number. I have had to make another account to even just post this chat. Also tried phone support but they said my account doesn’t include phone support. 

1 reply

ExpertswhoJohn
Community Super Champion | Customer
Community Super Champion | Customer
March 19, 2026

hi ​@Sam A 

I am sorry for the situation you are in.
If you try to login to Zoom.us, where does it send the confirmation?

Are you the only user on the account?

Please like and mark as the solution if this helps

All the best

 

John Drinkwater

Zoom Community Super Champion.

Zoom Developer Champion

Community Champions are not paid to provide this support and have no access to customer settings or data. I am not personally an employee of Zoom

 

Sam AAuthor
Newcomer
March 19, 2026

Hi, when I login, it sends the confirmation to my email linked to the account and then when I click the link in the email, it takes me back to the zoom page asking for the code sent to the mobile number which is no longer active. Nobody can help me and I need it resolved!