Can't login to account as mobile number no longer active | Community
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March 17, 2026
Question

Can't login to account as mobile number no longer active

  • March 17, 2026
  • 0 replies
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I have a zoom account and I need to access it, but the number associated with the account is no longer active so I can’t sign in. When I try to sign it, it sends verification code to the old number to sign it, but since I no longer have that number I can no longer sign in. I have tried changing my password, using email verification and none of that works because it keeps trying to verify me through phone number. I have had to make another account to even just post this chat. Also tried phone support but they said my account doesn’t include phone support.