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Newcomer
Jul 14, 2024 11:04 AM UTC
Question

Lost 2FA Recovery Codes and Locked Out of Basic Zoom Account

I have an urgent problem with my Zoom account. I enabled two-factor authentication, but I lost my recovery codes. Now I can't log in because the app is asking for the code. I have a basic account and I don't know how to contact technical support. Can anyone help me recover access to my account?

3 replies

Newcomer
Aug 14, 2024 9:30 PM UTC

After reaching out to both Billing and Account and Tech Support multiple times I finally learned that there is a "Trust & Safety" team that can reset the 2FA and send you a password reset e-mail so you can get back in.  Unfortunately, there is no direct way to reach this team so you have to start with Billing and Accounts and ask them to send you a link to enable you to open a ticket with the Trust & Safety team to reset 2FA.  Good luck!

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Newcomer
Dec 10, 2025 8:34 PM UTC

This only works with a paid account. 😢

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Newcomer
Mar 25, 2026 5:59 PM UTC

ohh. I almost got excited but never mind.  you just answered my question.  

 

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