Community Resources

Hello,I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.This purchase was made by mistake and I have not used the service.Could you please cancel the subscription and issue a refund?Thank you.

Hello,I was charged $73.69 on Mar 13 for Zoom Workplace Pro and the 500 Participants add-on.This purchase was made by mistake and I have not used the service.Could you please cancel the subscription and issue a refund?Thank you.

Upon signing up, I accidentally clicked the Educator Account even though I am not a part of any educational organization. What should I do? I can’t access my account. I made another account to post this. Please help me Zoom Customer Service or any Zoom Staff Support to address my concern. Thank you. 

olá preciso do reembolso, pois não irei dar continuidade, o pagamento foi automático, e não quero mais a conta

사전 안내 및 동의 없이 3/11 결제가 진행되어 환불을 요청합니다.사용 이력 전혀 없으며, 앞으로 사용 계획이 없으므로 전액 환불을 진행해주시기 바랍니다.

I am writing to express my strong dissatisfaction regarding an automatic renewal charge of KRW 266,136 made to my account on March 11, 2026.I received no prior notification or warning that this annual subscription was about to renew.Taking a significant amount of money from a customer's account without any advance notice is completely unacceptable.As a consumer, I cannot tolerate being charged for a service I no longer use and never intended to renew.

구독 자동 결제가 되었는데 취소해야합니다.다른 아이디로 구독 신청하려고 하니1년 구독과 결제된 내역은 바로 캔슬 진행해주세요.

Caríssimos,No sentido de acionar a convenção para evitar a dupla tributação entrepaíses, solicitámos o preenchimento do modelo RFI-21 de maneira a queos pagamentos efetuados estejam dispensados de retenção na fonte.Precisamos também do envio do certificado de residência daentidade Zoom Video Communications, INC na Califórnia, Estados Unidosda America.Obrigada pela atenção dispensada!

3월에 예정된 결제금액이 있습니까?1개월만 사용하고 이후 사용할 계획이 없어서 월 결제로 했는데계속 월 1회 결제가 되고 있습니다.  결제를 중지하고 싶습니다.  

Hi everyone,i need some help:i have a zoom account with workinglive (Enterprise) It has some special features...i need to add some licensed users to this Account. But there is no possibility to do so in my account.I can not choose users, it is not there.Does it mean, that i have to quit the special association with workinglive enterprise zoom account, get a "normal" Zoom Account to have the possibilities to add different licensed users?Would be great, if anyone knows that, cos the workinglive support does not understand my problem yet and it is urgent.Thanx a lot already, Stephanie 

I need a refund from the last subscription, It was not used and should not be charged.

I need a refund from the last subscription, It was not used and should not be charged.I tried to raise a ticket or contact someone but just AI answers….

Hello,My Zoom subscription was automatically renewed today at around 3 AM, but I no longer use the service.I have already canceled the subscription to prevent future charges starting from next month.Since the renewal just happened today and the service has not been used, I would like to kindly request a refund for this charge. Account email: example@email.comPayment date: March 11, 2026Bill : INV345252520  Zoom Pro 2026- 3- 10 2026- 3-10 ₩26,179 유료  Thank you for your help..안녕하세요.오늘 새벽 3시경 Zoom 구독이 자동으로 갱신되며 결제가 이루어진 것을 확인했습니다.현재는 Zoom 서비스를 더 이상 사용하지 않기 때문에 자동 결제가 된 것을 알게 된 후 바로 구독 취소를 완료했습니다.결제가 오늘 이루어졌고 아직 서비스를 사용하지 않았기 때문에 이번 자동 갱신 결제에 대해 환불이 가능한지 문의드립니다.확인 부탁드리며 도움 주셔서 감사합니다

I cancelled my pro plan and want to get a refund.Please contact me and proceed the refund.Thanks 

I cancelled my pro plan and want to get a refund.Please contact me and proceed the refund.Thanksthis is my invoice number : INV345293336

Dear Zoom Team,Could you please update the invoice date to today’s date? Our system doesn’t accept backdate invoice, and I’d appreciate your help with this. I also wish to continue with the same subscription plan for Zoom.

Hello,I am posting here because I have not been able to get a clear response through support.I run a medical billing and coding business based in New York. Our offshore team currently uses RingCentral to communicate with our clients, and we work with around 1,600 healthcare providers. Our company is properly registered and operates with all required licenses and documentation under US law.Recently, I decided to explore Zoom Phone out of curiosity. While attempting to complete the payment using our company card, I received Error 5613. When I contacted support, I was told that my account had been restricted due to terrorism and violent activity.This statement was extremely surprising and concerning. I immediately sent a follow up message asking for clarification about what activity led to this restriction. Unfortunately, I never received a response, and the support ticket was closed shortly afterward.I am currently completing my residency training and maintain a strong professional reput

I want cancel membership. My schedule is the end for counseling zoom service. 

Actually i wanted to purchase zoom workplace pro i clicked on the product purchase but i was misled to scheduler and i made the payment. This was mistake from zoom now they should credit this amount to my zoom workplace pro

Plz let me know If  somebody know it. I was made an ZOOM account with Google link.I'm using a Gmail which is our company domain.I can not disconnect Google link on ZOOM account.The question is,How to disconnect Google link on my ZOOM account?Is it possible or impossible? Thank you.

I am opening a new topic because my previous discussion was closed without resolving the issue.I cancelled my Zoom subscription in February before the next billing date. However, the system still generated an invoice for the next period and continues to send payment requests.To clarify: the charge has not been processed because I stopped using the card connected to my account. However, I cannot use my card normally because the system may attempt to charge it due to this invoice.Before posting in the Community, I already tried to resolve the issue through the Zoom Virtual Agent. Unfortunately, the agent only repeats the same automated responses and does not provide any way to reach a real support representative.I came to the Community because I could not get help through the official support channel. My previous topic was closed, but the problem remains unresolved.Could someone from Zoom please explain: Why an invoice was generated after I cancelled the subscription in February. How I

더이상 사용할 일이 없어서 구독취소를 요청합니다

구독취소 신청을 했는데 처리가 안되어서 미납 청구서가 왔습니다.취소보류가 되어있는데 원인이 무엇이고어서 취소처리해주세요

I have two payments on 3/7, one for month and the other one for year. 我重複付款了，在年繳之前，也被扣款之前的月付。今年的3/7～4/6，等同於是重複計費了。年繳的期限應更改為今年4/7到明年4/6。

I am very frustrated with Zoom. It is extremely difficult to reach a real person — the support bot just keeps replying with the same messages, which does not solve the problem at all. I cancelled my subscription in February, but I am still receiving an invoice for March. I have clearly tracked my cancellation, yet they are forcing me to pay for an extra month.I do not have money on my card, because if I added funds, they would automatically charge me, even though I cancelled the subscription. Now March has started, and I keep receiving invoices with no way to stop them or speak to a real person. This is extremely inconvenient and unfair for users.Has anyone else faced this issue? What are your suggestions for actually getting Zoom to recognize a cancellation and stop charging?