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I tried to sign up with my new work email and accidentally clicked educator account. Because it isn't complete, I cannot delete or contact support. I need this account deleted so that I can get a new one and join meetings. Please help!! It is saying my personal Zoom account isn't valid and I can't contact anyone through that either!!!

Hello. In 2025, I participated in a group purchase of a Zoom Enterprise plan, but it has now expired and I am unable to access the cloud recordings. I would like to purchase a Pro plan in order to recover the recordings stored in the cloud. However, as shown in the uploaded image, I am unable to proceed with purchasing the plan due to the message displayed. What should I do in this situation? Additionally, if I subscribe to a paid plan again, I would like to confirm whether the recordings that were previously stored in the cloud will be restored. 

Due to the sale of my company last year,  I no longer have the email address that my paid Zoom account is linked to. I still have the password, but when I try to Log In to Zoom, I am asked to provide a code -that is sent to the email that I no longer have access to - so I am unable to proceed with logging in to the paid Zoom account. I need to change email address & billing info associated with the paid account, but am unable to do so unless I can log in to the account.  I have tried following the steps provided on the 'help' page, but those steps require logging in to change the email address on file - which I cannot do due to the 2FA that I cannot access.  I also was able to email customer support directly (from my new email address), but got messages that "Our records indicate that the email address provided in the request is not associated with an active Zoom account so we are unable to respond to your open ticket."  This response also said to contact custom

Try following the steps that have explained everything. Check junk email Go to settings to avoid email spam. I didn't receive the email. used for replacement 

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 2월 27일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서  해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

Hola, alguien me puede ayudar por favor!!!! , Cómo cancelo mi cuenta?, la página no me da la opción de cancelarQuiero cancelar mi cuenta, pero la pagina de zoom no me lo permite, no esta activa la opción para cancelar.Ya envie correo a la persona de zoom "Jonathan Burgos", el ejecutivo que me llamó para mi contratación del servicio, pero no responde.Ya lenvante un ticket para que me cancelen el servicio.Pero yo sigo viendo en la pagina que esta activo, y esta proximo a llegar la sig factura annual, NO quiero que se me cobre el servicio pero no me da la opcipon de cancela.Alguien sabe que puedo hacer?, a quien puedo llamar? a donde me puedo dirigir?Despues de levantar el ticket, he escrito en el chat y me dice: "Desafortunadamente, su cuenta no tiene acceso al soporte de chat en vivo. 

Cadastrei minha conta (Pro) usando meu CPF. Gostaria de alterar o meu CPF para o meu CNPJ. É possível?

Is it possible restore the my terminated account? It is really needed to me, cause it has a zoom market place appplease, help me as soon as possible🙏🏻

Hi all, I cancelled my zoom subscription a year ago and haven’t since used the service as no longer required. I have been charged this year and, after logging in, the cancellation was never processed. Any advice please to get my refund. 

Hi.I am considering getting a 50% nonprofit Zoom workplace pro subscription for our charitable organisation, using our shared email address (admin@ournonprofit.org) as the accountholder.How would login/meeting scheduling/hosting work using this setup? would anyone in our organisation who knows the login be allowed to sign in and schedule and host meetings as needed?

I had to use a second account to post an account of my problem because you cannot post in this forum about a problem until after you’ve logged in, and I cannot log in under my primary account!Because I had not logged in from my new computer yet, Zoom emailed me a verification code to my email address on file. I never received it.There does not seem to be any backup system in case you don’t receive your verification code at the original email address you provide. I am not happy because I set up a meeting using my “recurring meeting code” and I am not there to host it. This is not good for business.I want to set up a new email address to send the verification code, because the old one does not seem to work. It is my business and I  have control over all email addresses and something must have happened when we changed our hosting service.Google, Yahoo, Dropbox, all have alternative methods to sign in if you cannot receive the verification code at the original email address. But not Zoom. 

Hi Zoom Community, I am the owner of a free account. How do I remove "Work Email" from Profile → Sign In → Linked Accounts? https://share.cleanshot.com/Lgc8qk57 The "Deactivating, unlinking, or deleting users from your account" article did not help, as it seems to apply to paid accounts only. Thanks, - Kiran

Paid for Zoom Workplace Pro via Appstore and eventhough I can see that the subscription is active for the next 1 year, still the Upgrade banner does not vanish and my app is still in the Basic mode. 

I had to use a second account to post an account of my problem because you cannot post in this forum about a problem until after you’ve logged in, and I cannot log in under my primary account!Because I had not logged in from my new computer yet, Zoom emailed me a verification code to my email address on file. I never received it.There does not seem to be any backup system in case you don’t receive your verification code at the original email address you provide. I am not happy because I set up a meeting using my “recurring meeting code” and I am not there to host it. This is not good for business.I want to set up a new email address to send the verification code, because the old one does not seem to work. It is my business and I  have control over all email addresses and something must have happened when we changed our hosting service.Google, Yahoo, Dropbox, all have alternative methods to sign in if you cannot receive the verification code at the original email address. But not Zoom. 

빠른 환불처리를 부탁드립니다.전년도에만 사용하던 서비스인데, 올해 자동결제가 되었습니다.회사 비용인 관계로 빠른 업무 지원을 해주시기 바랍니다.

안녕하세요, Zoom 고객센터 담당자님.저는 projin00@gmail.com계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 2월 22일에 이루어졌으며, 의도치 않게 자동 갱신되어 결제되었습니다.계정에서 자동 결제를 해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

クレジットカードよりZOOMの請求が引き落とされているが、どのアカウントも無料登録している。もしかしたら前職で使用していたアカウントだが、メールアドレスが死んでしまっている場合どうるればよいか？

Hi Zoom Team,Kindly take it on urgent basis and allow pro features in my account. I have already made the annual payment on 18/03/2023. I have Business meeting to be held today. On priority basis, kindly look into my issue and resolve it ASAP. Thanks in advance

If you have a Zoom plan and are shocked to find you cannot reduce the number of licenses or cancel and add-on, please respond. This business practice is dubious at best and potentially actionable. If you were not made aware that Zoom considers you "locked in" until you tried to downgrade or cancel, that experience should be widely publicized before more organizations fall prey to this practice.  Check your paperwork. Did you even get any paperwork? If you did, does it say anything about being locked in? Many people just upgrade plans without being told they will be unable to cancel or downgrade. 

i switched my gmail handle and zoom didn't recogize it so it made me make a new account

Полгода снимают деньги а тариф как был базовый и так и остался . Purchase of USD 17.84 with Debit Card ending 6413 at ZOOM.COM 888-799-9666, +18887999666. Avl Balance is AED каждый месяц 17 долларов уходит

Can anyone help me.I have paid for my subscription Payment Method: PayPalPayment Date: 01/02/2026But i am unable to access my Zoom account. I have forgotten my password and anytime I ask it to send a code to reset the password when i click "Forgot Password" on the login screen,no code is sent to my email  Support won’t help me and the chatbot doesn’t do anything.I have a series of meetings i desperately need to create Can anyone help me :’(

Anyone else have money taken out their account after their subscription ends and then get told it was for the period after your subscription ended that you still had access. Well, I never asked for access after what I paid for or I gave any permission for you to take any amount after, which strangely was less than the subscription amount, almost as if they were bypassing the stop you put on your bank account for the specific amount. This amounts to theft, but they close tickets quoting rules for subscriptions that do not really relate to this theft. The amount is negligible but if this is done to huge amounts of people, then this amounts to millions stolen. Surely this needs to stop.

salve mi arriva la mail del pagamento e me lo hanno pure fatto pagare, ma continuo ad avere account base e non riesco neanche a cancellare l'abbonamento dalla mail che mi hanno inviato , come devo fare?

Hello,I was charged for my monthly subscription today less than one hour ago.I have not used the service at all.I cancelled the subscription immediately after the charge.I kindly request a refund as a one-time exception.Thank you.