Webinars

As far as we can tell we have all the correct settings turned on to record transcripts, however none of our webinars have any VTT files associated with them, its only the MP4 file. How can we ensure transcripts are happening and are accessible? 

I'm not sure if this is the right place, but I wonder if anyone, particularly someone from Zoom, can speak to the issue of the overwhelming amount of webinar spam that's going out. It seems that some email addresses have been handed out to different marketers, and those marketers are regularly signing up people to Zoom conferences that they haven't asked for. Because of the way my system is set up, when I get a meeting request, it goes on to my calendar, and then I have to deal with it. Sometimes, I just get an email saying that the webinar is starting, and it's all junk. I've requested several times to have my name removed from the list. I don't want to be removed from all webinars because I do have to attend them as part of my work, but I'm absolutely fed up with the amount of webinar spam that I'm getting through Zoom. I think it's not just bad for the companies that are producing this spam but it's also bad for Zoom as a brand.

Is there a way to save a speaker bio in Zoom. I cant seem to find a place to store a speakers bio, and I have to recreate the bio each time I schedule a Webinar. Can anyone help?

Hi, I am currently experiencing what seems like a permissions design or technical issue with a Zoom Event. I have a few sponsors and exhibitors and each of them is permitted access to attend all the sessions. In both webinar and meeting sessions for our multi-session event, whenever these accounts join they are AUTOMATICALLY made a co-host, which creates an administrative burden to the actual meeting host to then have to remove them from that role, PLUS lots of confusion for our sponsor/exhibitor contacts who simply want to attend educational sessions NOT co-host them. Zoom chat support has left me hanging on this and I'm wondering, is this a tech issue for our event, or simply an error in design of the Zoom events program??Reading through permissions how-to's it seems that exhibitors should only be able to host their OWN sessions in the expo booth or ones that we have assigned them to specifically, but this is not what we are finding

Hi, I ( from Taiwan) set up an online congress and invite a Chinese speaker ( from China) to log into the Zoom. But when he log in, his Zoom shown: your country/area cannot subscribe to the Zoom. Is anyone face this problem? I am wondering is this because the political issue? 

How can I rearrange order of speakers in a Webinar Registration pageI need to add a speaker who will be the first one not last 

Hey there!          I am hosting paid webinars this month. I want to provide some supporters a free link to attend my webinar without having to pay. I do not have Zoom Events which apparently offers an option to do this. I only the Zoom webinar and a pro account and trying to figure out a solution without needing to pay another account. I tried sending my friend the link that is generated on the calendar invite but when she clicked on it, it made her register and pay.  I am accepting payment via PayPal and I do not think I can create a code to override the $10 charge. I am just a bit stumped on this and trying to provide some people a free invite to my webinar. Thanks!

Hi!  We have the Zoom integration enabled within Pardot and since the new year have started getting issues when setting up the registration forms that whenever submitted zoom redirects to an internal server error page. The submission is captured in pardot and the count of registrants increases in Zoom but the registrants receive no confirmation email and our zoom registrant list is blank. 

I am running a webinar with over 5000 participants and would like to track how many groups/organizations join. This is above the number of allowed registrations. However, I was wondering if it is possible for each organization to register, then share that unique join link with their group of 20 participants. How many devices can join on each link? I see that there is a limit of number of devices per Zoom account, but what about for a registration in which you only need your email address to join? Thanks!

As a non profit organisation we got reduced pricing for our Zoom Workplace Pro account.Now we want to add Webinars.What do we have to do to get reduced pricing for Webinars as well?What is the right way to buy the additional plan?Thanks for your help!

We recently hosted a webinar and in the registration form it included Country/Region and Job Titles etc. But when I went to export the registrants and/or attendees from Reports the CSV file only shows First name, last name and email, and is blank for all the other information we should have collected. We have Zoom pro. Does anyone have a solution to getting ALL the data from the registrants AFTER a Zoom Webinar has finished.

This is INSANELY confusing as a webinar attendee.  There is now an icon for SETTINGS on the attendee tool bar and it looks like the options one would have as a Meeting participant. As a host I do not see any way to turn these off. I hope to hades this is a bug that can be fixed because my attendees are going to be SO confused. As a webinar attendee they don't need to see these as options, even if it isn't really an option - for example, they cannot turn on their video yet they get a video preview as a webinar attendee as if it were an option. Is there a new setting as a webinar host that I am missing to turn off these options from attendees even seeing them?  

It seems there is no way to stop spammers from just adding you to their webinar. I get added nearly every week to some spammer's zoom meeting trying to sell some product. There is no spam option on the invite or way to report them. There is only a cancel meeting option and contact organizer.  Why doesn't zoom add in a feature to report them or remove the option to just upload a list they purchased of names and emails??

Can anyone tell me how to do this? I know how to trim from start or end, but not how to cut out a few minutes from the middle of the recording.  Thank you! 

Anyone else getting invitations to zoom calls from spammers?This used to happen a lot to me on other platforms, but it seems that they have now moved to Zoom instead! At least on the other platform it was very easy to report it as spam - but I don't see that here - and the Zoom support AI bot can't handle it !! If anyone knows how to reach a human at Zoom HQ to flag this stuff, please let me know... Here's the title of the latest one I've received: Eblog Reveal: Auto Create Network Of High-Ranking Niche Sites Without Wordpress, SEO or Tech Skills & Earn $10k-$20k/mo Recurring Income  

We've run a few Events now and we've encountered the following issue with our survey responses: Responses to event surveys & polls are not being displayed in the Surveys & Polls dashboard (under Event Analytics). We're able to pull a custom report or just download the table data where it does show that there actually were responses to a particular survey. Could this be a product issue that needs to be addressed? Thank you for the help with this concern,Manuel

A company that I used to subscribe to receive a service from, but I have since cancelled, is continuing to add my name and email details to register to new webinar series. The company is then using this as an excuse to try to continue to charge my credit card to attend and view the webinars. I never signed up for the webinars and I do not want to receive these spam emails. How am I able to unsubscribe from these webinars that I never signed up to? (a fraudulent company is using the invites as an excuse to try and charge me for attending the meetings!)   

We are changing some roles in our organization, and I will no longer be hosting a series of repeating webinars that I have created templates for. I would like to copy those templates to another user in the same account, who will host the webinars. There doesn't seem to be a way to do this without deleting my account. I don't want to delete my account, as I will still be using it for other meetings. It seems like this is something that we should be able to do.  Is it, if so, how can we do that?   Thank you in advance for any guidance. 

Hello All! I run a lot of Zoom Webinars without any trouble - but today we experienced a pretty nasty glitch.  - The entire screen went Green - no way to get it back. Just restarted Zoom and then the video was just black. Restarted the computer and then it seemed to work fine. Worried about future webinars. 

Till 12/12/25 evening we were able to host live meetings & attendees were able to join. But from 12/12/2025 8:30pm IST evening, it is Unable to connect zoom webinars, Zoom App created is of type Meeting SDK using SDK credentials SDK key , SDK Secret.“meetingService” is returning null. We need to get value or zoom won't start from Mobile Android.

We have been using Zoom Meeting SDK in our applications for iOS and Android (mobile) and Windows UWP ( Desktop) since a while.On December 12th 2025, our mobile apps (iOS + Android) stopped joining live classes, while the desktop/UWP app continues to work.Issue SummaryPlatform affected: iOS (primary) and Android (also impacted)Platform not affected: Windows UWP desktop appUser-visible symptom: Mobile shows “Unable to connect zoom” / join fails for live classesRoot error: MobileRTCAuthError.tokenWrong (raw value 11) during SDK authentication on iOS, more. Same with AndroidSDK auth state: MobileRTC.shared().isRTCAuthorized = falseMeeting SDK Version: 6.0.2.21328

i keep getting webinar registration emails that i never opted in for. How do you stop people from registering you for webinars you didn't sign up for?

Hi guys, I wanted to know how do I get a report in zoom where it gives me the analytics of the participants. By analytics I mean how do I see the focus time, drop off rates etc during the webinar/meeting of the participants. This is something which is very important for me and was included in the reports of Demio (I recently migrated from Demio to Zoom).Please help, I urgently need to get a solution to this. Thank You.

How can I change the name of the sender that appears when participants receive their registration confirmation? Last year it was possible to change both the sender and the email address, now only the email address can be changed, but not the sender. Is there a solution for this without changing the account name?

Hello,I have a small issue with the Zoom API. When retrieving the participants of a webinar, one of them does not have a “last_name” field. However, this field is required to join our meetings/webinars.What’s even more confusing is that, when retrieving the participant list through your interfaces, the person does have a last name.How is this possible?