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AshdeVera
Newcomer
December 29, 2021
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Language options for IVR

  • December 29, 2021
  • 3 replies
  • 2 views

Is there any option in Zoom Phone to have 2 different languages in IVR?

For example Press 1 for English, Press2 for Spanish

    Best answer by FORE-Craig

    Hi @AshdeVera ,

     

    If my reply to your question resolved it for you, please click on "Accept as Solution" where my reply shows. This way, community member with the same question will know how to resolve it, and additional member won't spend time trying to respond to your request. 😊 

     

    Thank you!

    Craig

    3 replies

    FORE-Craig
    Specialist
    FORE-Craig
    Specialist
    December 29, 2021

    Hi Ash!

     

    There isn’t a way to have a hierarchy of IVR menus. What you could do though is setup those options on an IVR for your Auto Receptionist (making your own recording “For English, press One”, “Para Español, oprima Dos”) and then assign Key 1 to transfer to the English Call Queue, and  Key 2 to transfer to a second Spanish Call Queue. At the Call Queue level, you can define the language associated with it.

     

    I hope this helps!

    Craig

    FORE-Craig
    Specialist
    FORE-CraigAnswer
    Specialist
    December 30, 2021

    Hi @AshdeVera ,

     

    If my reply to your question resolved it for you, please click on "Accept as Solution" where my reply shows. This way, community member with the same question will know how to resolve it, and additional member won't spend time trying to respond to your request. 😊 

     

    Thank you!

    Craig

    toddcarswell
    Community Champion | Employee
    toddcarswell
    Community Champion | Employee
    January 5, 2022

    To achieve this, you'll have to use an AutoReceptionist with an option that routes calls to a call queue where all agents speak Spanish.

     

    As an example, your AutoReceptionist could have this as the greeting:

    "For English, press 1. Para Espaniol, presione 2".

     

    From there, you will configure the AutoReceptionist to route callers to a Call Queue where the members speak Spanish.

     

    Hope that helps!

     

     

    M
    Partner
    M_Ameen
    Partner
    September 17, 2025

    Hi Todd,

     

    Is there any method to use the same IVR flow with two different language ,for example "for English press 1, Spanish press" 2 and the flow will only change the voice prompt according to the selected digit press. 

     

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