Products

The Mac OS version of Zoom doesn't have this issue, but the PC versions are missing the option to check for updates, and don't seem to be checking themselves. The option is simply missing from the profile drop-down menu where it is clearly displayed on Mac OS. This issue has been ongoing since the original 6.0 release necessitating a manual installation, and has been the case on every computer I have come across in the office. I have to say it's extremely strange for an option to be simply missing from the user interface - one would hope if there was an issue in the code for updating, the menu option would throw an error when clicked instead of being entirely missing. If I had to guess, there's something wrong with the recent Zoom builds that we have all been forced to upgrade to in order to maintain compatibility with zoom rooms.

After recent update, I am unable to start or join meeting from the meetings listed in the Calendar sidebar. The app shows all my scheduled meetings, and the start button is blue, but nothing happens when I click "Start"

I'm trying to use the AI companion meeting summary. I am the admin, and I'm the only user on my paid account, yet I cannot remove the "locked by admin," so I cannot toggle the on/off in the settings from off to ON. I've followed suggestions by others in the community and logged out, then logged back in using another browser, and that does not work for me either. I've also tried to use the Zoom chat feature, but that is not good for my blood pressure either. ArghAny suggestions would be gratefully received.? Here what I see in my settings:Meeting Summary with AI CompanionAllow hosts to generate a summary. Locked by admin

Hi, I have trouble sharing my screen. There is no option to share a single window, etc. The only options are "Use system desktop capture," "Use system window capture," and "Whiteboard." The first two options show the whole desktop oversaturated and so bright that the others can't see any details. When I click Stop sharing, Zoom hangs and can only be closed forcefully (kill process) and restarted, connecting to a conference again. The only option is to switch to an X11 session and launch Zoom there. I read in a newsletter from 2024-01-22 that this bug had been fixed in version 5.11.1. But I use version 6.2.6 (2503), installed from .deb, and it's still the same.My system configuration:Operating System: TUXEDO OS 4 (based on Ubuntu 24.04.1)KDE Plasma Version: 6.1.5KDE Frameworks Version: 6.6.0Qt Version: 6.7.2Kernel Version: 6.11.0-103009-tuxedo (64-bit)Graphics Platform: WaylandProcessors: 16 × AMD Ryzen 7 57

Hello, we have been having a companywide issue with blue popup boxes displaying when sharing a screen in zoom. These take up the screen and will block your view to see PowerPoint, or any application being shared. This happens in our conference rooms, and on our laptops while in a Zoom meeting. Others on the call can see it as well. We were told by Zoom customer support to check out our graphics card drivers, which we have Intel Iris. All drivers are up to date, including the newest Zoom 6.2.3. We have tried switching screen sharing modes, which will sometimes resolve the issue if laptops are set on "Advanced Share Without Window Filtering". But the next day this issue arises again, and the different modes will not resolve this. We host daily meetings, and webinars with outside suppliers and business owners. These meetings are very important, I have opened up two separate tickets with Zoom Support, and all I get back is more questions. We as a company will be moving away from Zoom ve

I've just started using Zoom Phone as part of a trial before the rest of our company moves over. I've been able to sync my iPhone contacts within the Zoom iOS app and they show under "Phone Contacts" in that app, but the desktop app doesn't seem to sync with the phone app. Is there any setting or integration I'm missing? This seems utterly basic so I'd be shocked if phone contact sync to the desktop app is not supported.

Sorry for the basic question, I've been searching on zoom for an hour and can't find the answer. We need a package to include co-host or alternative host and wondering if the workplace pro covers this as it's a lot cheaper than the webinar package. We don't need all the fancy stuff in the webinar package and up to 100 participants would be more than adequate. Thanks.

I want to share 2 different videos at the same time to two different breakout rooms...how can I do this?I want only one of the 2 videos available to each room

We are a non-profit, HIPPA compliant agency.  At several zoom meetings we have hosted recently, we have heard from many participants that they attended the meeting and could hear everything going on, but were unable to show their video, chat to us, or unmute.  On our side, we did not even know they attended until we heard from them afterwards, because they did not show up on our participant list, nor could we see or hear them.  This is a problem for confidentiality since we are unsure of who is attending.What is the cause and how can it be corrected?  Thank you

We are having trouble finding the option to upload images, pdfs, etc. on the Zoom whiteboard. This goes for all organizational and external users. On the backend we have enabled uploading capabilities for all users, but the option is not available in the whiteboard while using it. What can we do?

I've been having an issue for a little over a week now that I can't seem to resolve.  When on Zoom, my input audio sounds robotic with a bit of static. This only happens in Zoom and not on OBS or any other recording software that I use. This also happens with both my audio interface setup and USB-based microphones. I'm on a Mac M-based computer currently running Zoom v6.2.10. I have uninstalled and reinstalled multiple times. I have a high quality interface and XLR-based microphone setup that sounds perfect everywhere else. I have tried using other high quality USB-based microphones and the only devices that do not sound different than other recording software are my Apple AirPods and AirPods Max's. I have tried changing the audio settings to nearly all variations of Original Sound for Musicians and Zoom Background Noise Removal. Nothing seems to fix this issue. What else can I do to fix this issue?

I experience this error when I try to start a meeting or join meetings now. It says "Unable to Join the Meeting" Error Code: 13224. What could I do for this? I have a Zoom user license now. I have tried sending a report but nothing has changed. My devices are a desktop and Android phone. The error shows on both devices.

Dear all, Whenever I look for advice on how to change the number of visible participants in  meeting I often end up quite confused as to what should be possible. Sometimes settings that people advise me to change aren't available. This article talks about the CPU requirements for a desktop client: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063672  It doesn't mention a web client or whether the operating system makes a difference. I would like to know how to find out definitively , what platforms support the display of what numbers of people. It would be good to know also why restrictions are placed on different clients. Why, for example, would it not be possible for every client to attempt to display as many people as possible, and allow the end user

I use Zoom to stream to a costum location.I need to enable automated capitoning in Zoom, but I don't want the captions are visible on livestream.Do you know if it's possibile to disabile the capitons viewing in livestream (only in livestream)?Thanks  Isabella

Ever since Zoom switched to Workplace, it's been hit or miss getting an audio transcript of my meetings.  I have a business account and work on a Mac. Under the Recording tab, I have cloud recordings enabled. Would scheduling the meeting through Acuity Calendar have anything to do with it? This situation only began happening when I upgraded to Workspace. Help! 

Hello, I somehow sent a webinar recording to my PC instead of the Zoom cloud.  How to I upload the recording to the Zoom Cloud so I can use the editing tool in Zoom? Thank you, 

Someone asked this following question on the LinkedIn Events Professional Community .... and I did not know the answer. So I am eating out to you ask if you have TESTED and working solution to enable affiliations on Zoom Webinars i.e. tracking sources of registrations and revenue tracking/sharing functionality. I can imagine how to do this, but I have never done it. 

Hey we are trying to update Zoom (from 6.2.2 to 6.2.3 on Windows) on one of our users machines but we can't install, uninstall or update Zoom. We get the error message "The feature you are trying to use is on a network resource that is unavailable" but we don't use a network resource but just a local installation on the C drive here's the path: "C:\Program Files\Zoom\temp\temp.msi". Also when guiding it to the right folder where this installer sits it's throwing the same error.What I tried: Downloading Zoom installer 64 bit from the official site. No success in installation it tries to remove the old installation but runns into the same error as mentioned above. Uninstalling Zoom doesn't work it also runns into the same error. Updating via the app doesn't work also the same error occurs. Question: Is there a Zoom tool for clean uninstallation? Any help would be appreciated.&

Hello, We recorded a webinar and I cannot find it.  I believe what happened is during the process of creating the recording a pop-up box appeared and I clicked cancel.  I never had a box pop up before and not sure what the box was but apparently i lost the recording. Can it be recovered.  Any help is appreciated.  Thank you. 

Hi, I saw that there is a beta function using the Decklink I/O since may. How can I join it? 

Hello,When You schedule a meeting and check automatically record zoom meeting, and as an option you choose record to a computer. Is recording will record the meeting without host automatically and then send record to documents folder?  One of the our users said that this was works for him before. 

I am pretty sure this is a bug brought on by the recent update. If I plan a meeting from my home screen, I get a pop up message with the invitation text that I can copy/paste. But the meeting does not get pushed to my calendar. However if I plan the meeting with the new calendar tab that was added, it still gets pushed to my calendar. In principle I don't need a solution since I can just plan the meeting through the new calendar. But I am very annoyed that I've missed several meetings last week because of this bug. 

I have 2 cameras set up for Zoom Workplace. When I toggle between my cameras (Alt + N) it goes from camera #1 to camera #2. But if I toggle again, it goes for a 3rd "camera" titled "screen-capture-recording". This gives me an unending view of my desktop.  Obviously I don't need this as a camera. I have spent hours and hours reading fixes for this and cannot figure out how to either disable it or delete it from my cameras in Zoom. All help is appreciated!  

I'd like to use the slide control feature for an upcoming webinar. However, whilst doing a test webinar the slide control didn't appear in the task bar. I was sharing a PowerPoint presentation in full screen mode and it still didn't appear. Any advice would be greatly appreciated!

When I click on the zoom icon on my task bar and click to sign in it says: Your app version needs to be 5.17.5 or higher to sign