Products

It seems I have all the settings set to allow livestream to YouTube, yet when I attempt to go live,  a message pops up saying I need the privilege granted.  Settings are on the account level, I am the owner.  What am I missing?

How do you change where zoom local recordings go? AT the moment they go to Dropbox but I would like them to go to google docs or similar. Thanks

I would like to be able to have my zoom chat open in a separate window when I am working in Zoom docs. Is this possible without having to open the zoom doc in a browser window?  I would also like to be able to have two zoom docs open at once, without one having to be in a browser window, like how OneNote allows you to have multiple windows open so you can have different notebook pages open at once.

Hi everyone,I’m Darshan Hiranandani, I'd like to kindly ask if anyone has any information on when Zoom will be adding Arabic language support to the platform. As many native Arabic speakers use Zoom for lectures, online meetings, and conferences, the lack of Arabic language options can be a significant challenge.Many users struggle with basic Zoom functionalities like opening the platform, muting/unmuting participants, or downloading cloud recordings simply because of the language barrier. Adding Arabic would make the platform much more accessible and user-friendly for a large group of people who rely on Zoom.I believe this would not only help millions of Arabic-speaking users but also attract new users to Zoom as a more convenient and inclusive platform.Has anyone heard any updates on this? Or do you have any tips for working around the language issue in the meantime?Looking forward to hearing your thoughts!Thanks in advanc

Hi,I have registered and set up my Zoom account with a business email address, but every time an invite is sent out, it defaults to my personal email address. I can't edit or change anything. Please can someone help?

I have begun to get random emojis popping up during confidential Zoom meetings. These pop-ups are not generated by me nor my clients. I now have significant privacy concerns. I thought the hipaa secure Zoom plan would prevent things like this but now I am very concerned and disappointed. How can I contact Zoom security about these issues? 

My piano student's piano sound is being suppressed during meetings. He says he hears my piano sound fine. I have "original sound for musicians" turned on. Does he have a similar option somewhere on his settings?He is using an Android phone and I'm on my laptop using windows 11.  I've had similar problems with other students but they were able to adjust audio settings on their phones. How can I instruct him to adjust his Zoom Meeting audio settings. He claims he can't find anything.Thanks

I can't update my app and it keeps telling me to contact the IT admin but I AM the admin! I can't get help on the phone, the chatbot is worse than useless and I can't log in to any of my meetings! please help asap!

Hello all, I'm on a paid corporate Zoom account. I would love to find a solution to this problem. When I record a Zoom session or look up Zoom records of attendance, all my Zoom sessions are named the same (except for the date and time), in the following format:YYYY-MM-DD HH.MM.SS [First Name Last Name] Personal Meeting Room [Meeting Room #] But I need to provide audits of some Zoom recordings and this means I much go through the effort to download the record of attendance and manually edit each of the Zoom records with the actual name of each Zoom session. What is frustrating is that Zoom knows the name of each session, as seen from the Zoom schedule, but both the Zoom recording and the Zoom attendance record as named using the aforementioned format.  Is there any way to configure Zoom so it correctly records the Zoom session name?

I've been attempting to setup a recipe, which is working except for a couple fields and settings:we require a passcode to be turned on, however, there is NO option in Workato, and Zoom docs apparently doesn't list it:The passcode field(checkbox), isn't listed as an option in Workato.  They said to check with Zoom about this.How to acquire the two meeting links created from the event when registration is required:Registration link(for attendees):  Host's link, which doesn't have the registration in it.  Where do I get those in the following field mappings?

I have a problem with Zoom. My mic is not picking my guitar instrument when I am playing.  I tried all the audio and mic settings but the mic is not picking the sound from my guitar. I also used external (RODE) mic if this can solve the problem but it is not picking  either. I also used Samsung phone in tandem but it is not also picking my instrument. Can you please provide a solution?

The holiday season is here, and it’s the perfect time to spread joy and connect with your loved ones in unique and creative ways. Let’s take our holiday greetings to the next level! Whether you’re connecting with loved ones, friends, or colleagues, Zoom Clips offers the perfect way to share personalized, festive messages that spread joy and cheer. Imagine creating a short video with a cozy fireplace background, fun filters like reindeer antlers or snowfall, and heartfelt wishes that make someone’s day brighter. With Zoom Clips, you can record, customize, and share your greetings effortlessly like sending a digital holiday card, but way more fun! Ready to make your greetings memorable?   Here are some creative tips and tricks to craft the perfect holiday Clip. Let’s spread the joy,

I always record locally to my computer, the last time I did it - folder was created with the date and time, all as usual - for recording I mad - But there are no files at all. It is empty, nothing to render at all - nothing there - I don't even know if it is lost or if I can recover it.  

Mute on/off is slow on Windows onlyThe Mac version switches instantly, but the Windows version waits for about 0.5 seconds after pressing it, so it feels strange.

Had a weird thing happen today. Did a codec swap from a mac to a pc and when reconfigured everything works with exception of one Neatpad that when I try various activations methods the Neatpad will sign in for a second then prompt a wrong account type error and sign out. It will pair to other rooms just not the one that I swapped the codec. There is an ipad that will pair as a controller though. Any thoughts? Windows 11 , 64bit6.2.7 (5001) , 64bit

How do I change the name of a meeting that has started, so that it is recorded with that name later?

I see the ability to download reports post-webinar for each of the different categories of data (attendees, chat, etc). I need all of this and will end up putting them into a spreadsheet on separate tabs- is there one master report you can download for an event vs needing to download each of these as separate files?

 All systems running current Zoom Room and NDI VersionsOver 30 Zoom rooms deployed. Custom PC with 4 NDI Cams using the NDI Webcam app and Zoom Room. 90%  of the time the Four webcam feeds will work just fine. Then when a user walks into the room to use the zoom room system all of a sudden they start the call and get blank video on all 4 NDI Webcam feeds while using multicam.   very frustrating. interested in using the beta NDI but need to be added to the beta group. That way I can bypass the NDI Webcam app

Is this setting available for a Zoom Room? We have a conference that has a few dark spots near the camera. It'd be great to be able to turn on a setting similar to what's in the Background & Effects settings of the desktop app.

Dear Team,We have a integration of Extron/Poly TC8/G7500 device with Zoom Platform, recently we updated the OS/ Firmware version (6.1.0 to 6.2.6) of Poly devices in Zoom admin portal, after upgradation Room control option (Extron Control) had disappeared from zoom home page of TC8.Now is any way we can downgrade it.??With Regards,Vikas 

In the Zoom admin portal, under room management, when I select a Zoom room, I notice that equipment updates do not occur automatically. Even when I click on "Upgrade," it doesn't work. The only way to update is by connecting directly to the equipment.Even after updating the equipment by connecting to it directly.On the Zoom portal, the mentioned update has not been applied, and the equipment is still displayed with its previous update.

Looks like there's nothing coming through either in the Chat or via email. Anyone else missing them?

I work at a TV station that also operates multiple PTZ cameras for board room meetings. There is the table for the boards, a podium, and a computer desk that we often switch between while having two picture-in-picture windows at the bottom left and bottom right corners so you can see the back and forth discussions while not having to switch the cameras constantly. We are looking into doing Zoom Rooms so we have flexibility in terms of remotely covering the meetings, however we were told by the person looking to install the new setup that Zoom Rooms do not support picture-in-picture the way we do it now, but I understand that Zoom does updates to their software. Is there native support for having picture-in-picture with Zoom Rooms the way I described? Otherwise, is there any third party software like a plug-in of some sort available that would support that kind of picture-in-picture?

Hi Zoom community, I'm wondering if there is a complete Zoom certification course, similar to Microsoft Teams and Cisco?

During a weekly 3-hour meeting, the participant list shows that all participants are muted. Nevertheless, we can hear when one particular participant clears his throat.  This happens week after week. The mute icon on the participant list shows that he's muted and doesn't change when we hear him clear his throat. This has gotten very annoying since it happens  every few minutes for three hours every week.   What's going on? How can we suppress this audio?